First Frame Frozen When Saving Video

  • 1
  • Problem
  • Updated 2 years ago
When exporting video, I only get a frozen first frame. The audio is fine.

In the editor it plays fine, however exported version just won't show anything other than the first frame.

I am on build 662.
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Posted 2 years ago

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Photo of Joe Morgan

Joe Morgan

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You could try restarting SnagIt and producing again. A computer reboot might get you further.

Obviously, it shouldn't be happening.Maybe that one recording is corrupt. Have you tried exporting another one as a test.

You could upgrade to the newest version of 2018.Although, that shouldn't be the problem.

You  can also contact tech support.

This is a Free Service............... Submit a ticket

Regards, Joe