Connor Travis (TechSmith Support) is a STAR!!! I'm a peripatetic senior woman who has loved using SnagIt for ELEVEN YEARS. I've bounced from CA to FL to TX to Dublin, Ireland and now to OR, trying to port my software from laptop to laptop. Recently, I couldn't find my old key nor could I remember what email I was using in 2006, but with hints from me, Connor persevered and found my key and has me back up and running. Now, that's what I call superior customer service, and I'm pleased to be able to send him and the TechSmith staff smart enough to hire him Big Bunches of Kudos and thank yous.