Fix the Font Presentation Bug in Snagit

  • 1
  • Problem
  • Updated 11 months ago
The issue/bug with fonts not presenting well has been known to your team for over two years and is not being addressed in the upgrades.  Maybe Camtasia is a PC shop, but hearing through tech support your development team is aware of the bug but has not fixed it is very frustrating. 

I understand it was not fixed in Snagit 2019, and am a bit bewildered why.  

I do not know how to get your attention to this basic shortcoming.



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Bob Wenzlau

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  • Annoyed

Posted 11 months ago

  • 1
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Luke Griffioen, Employee

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Hi,

What version of Snagit are you seeing this with? It should be fixed in 2018.2.3 and above (including 2019). This is the first report I've heard of this since that release.
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Bob Wenzlau

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I just spoke with your tech team, and he said not to upgrade because he was seeing this reported already in 2019.  Version 2018.2.2 (90451).  I will update - I only want it to work.  


(Edited)
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Luke Griffioen, Employee

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Interesting, I'll have to touch base with them to figure out what they're seeing. I'm the developer who fixed that bug for 2018.2.3 and I just confirmed that it's working in 2019 as well. If you want, you can download the free trial of 2019 to check and make sure it is working for you, otherwise if you check for updates in 2018, there should be a 2018.2.6 update with the fix as well.
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Gary Coyne

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Bob, could it be you have the Font outline adding to the text's weight?
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Luke Griffioen, Employee

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This bug was specific to the callout tool which doesn't support font outlines, but the wires got crossed at some point and callout text was getting these huge dark outlines.