Folders view is gone in Library V11.4.

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This conversation has been merged. Please reference the main conversation: Still No Folders View

Folders view is gone in Library V11.4. I have thousands of .snag files in folders for training manuals and updating them is now EXTREMELY cumbersome since I can not preview the file before I open it in browse. Please reconsider the impact on long time users that have accumulated many library files over the years. Thank you.
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apicella

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Posted 5 years ago

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Mike62

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I think this thread and the text capture thing are the most likes/replied threads recently.
Most replied by users that is . . .
Regretfully TechSmith's input is close to zero here...



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Lore Eargle

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I found out that the name of the Product Owner of SnagIt is Jason Eagleston. His email address is j.eagleston@techsmith.com.

If you cannot attend the webinar, don't get a chance to give your 2 cents in the Q&A, or just want to say more, consider writing to him. I definitely will since it's obvious that TechSmith thinks that Ben Pederson's response several months ago is sufficient to address the issue of customer dissatisfaction.
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Rick Stone

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For all that are frustrated, please note that tomorrow TechSmith is having a webinar on changes coming to SnagIt. I do believe there will be a Q&A following. So if you can, show up and press for answers there? As it will be in real time, it should be an opportunity to know beyond a shadow of a doubt that they are hearing you.

Just thinking out loud... Rick :)
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anuhea55

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Here is a copy of my email that I sent to the support desk and the small reply.

anuhea55

Jun 17 04:44 PM

My biggest complaint is the loss of folders starting in 11.4.  Check the User community about this issue and you will see all the blogs.  I used the folders for all my old projects and even looking at my work place folders.  We all cannot believe that you lost/took away this function.  The Tags or Applications filing system is great as is the recent or by dates.  However the old folders with .snag or .snagup files are lost, especially if they sit outside of the SNAGIT file storage default folder.  You need an apps or an option in your later releases to bring this back.  Too many people have spent years developing their own storage concepts and filing system.


I un-installed my 11.4.1 and re-loaded from your download site the v11.3.  Typed in my 11.2 key and everything is back with folders.  I did a Editor backup and told the un-install to keep my files.  I DO NOT plan to further update Snagit since I rely on folders more than some of the newer options.  I realize that some new edited 11.4.1 captures my not be able to be modified in my new version 11.3

Please bring it back!!!


HERE IS THEIR ANSWER.  NO CHANCE.  STAY WITH 11.3, which is what I did...see my notes above.  I have what I did in a few previous posts.


Mike Spink

Mike Spink (TechSmith Support)

Jun 18 11:00 AM

Hello,

Im afraid at this time we do not have plans to put that feature back into the program. Im really sorry for the trouble. Continuing to use version 11.3 would be your best workaround.

Please let me know if there is anything else I can do to help.

Kind Regards,
Mike
Senior Support Specialist



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Alex Campbell

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Well, that's what I have done. I have used Snagit since verion 4 and got EVERY upgrade up until 11.4 and then I stopped. Don't forget loyal users tell their stories many times. Snagit has really screwed the pooch on this one.
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cobaltblue

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Well, thanks Mike Spink - your reply has made my decision to stop giving TechSmith money very simple!

Goodbye upgrade revenue.

Goodbye word-of-mouth recommendations.

I will highly recommend your competitors when asked by my clients and colleagues what they should spend their money on in the future.

Sigh.
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Lore Eargle

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I also began using SnagIt when it was packaged with RoboHelp and have recommended it to innumerable people since then. No more! After repeatedly complaining about the absence of Folders View in this forum and in emails with Tech Support, I decided to give version 12 a chance. After the first 2 weeks, I went back to version 10.2, my previous purchase. In addition to missing this critical feature, I find the refusal of Tech Support to respond to their previously faithful followers with anything but "too bad for you, we prefer to court users with minimal needs" to be insulting at best.

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Lore Eargle

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One more comment: I found nothing in version 12 that I use that is not also in 10.2.
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anuhea55

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Well I got another reply back from TechSupport:  My question is below with his reply

Mike, thanks for a reply.  So the "no plans" is it because there is no value added OR has the software been busted apart for v11.4 that the paths or links cannot be inserted back in.  Is it possible that "new users" complained about its appearance or function?  Snagit (and I've been using it for years, even work has it) is causing all of us heartburns with our saved folder.  It seems like there should be way to patch in some sort of apps or option that gives us a back in.  Please make an effort.

SNAGIT Reply:

Hi 

It's not that new users complained about that feature it was more that new users had a hard time using the software because there was too much in it and it was not easy to use. While there are many posts of users upset we removed that, the overall percentage of users that used that feature was very low. We do plan on addressing the preview of .SNAG files moving forward but we do not plan on putting in the folder view.

Please let me know if there is anything else I can do to help.




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apicella

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So apparently any software you have to "learn" before you can use it is too much to expect for new user.  Either Tech Smith is severely underestimating the intelligence of new users or they are going for the "snagit for dummies" approach and making the software brainless at the expense of functionality and customer loyalty.  

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ElaineLMC

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Think of all the features in the Office products some of which are used by only a select number of people but Microsoft doesn't take them away.  They just keep adding new features. 
Sad to say, I agree, that Tech Smith is underestimating users.   Those of us who use Folders are probably power users.  It feels like they are rejecting their long time loyal customers in favor of new users.    As you say they are dumming a good product. 
TechSmith,  how to you know folders or text capture are used by only a small percentage and what does it matter if that feature is valuable to that small percentage you should just dump it. 
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Mark Hamilton

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"SNAGIT Reply:

Hi 

It's not that new users complained about that feature it was more that new users had a hard time using the software because there was too much in it and it was not easy to use. While there are many posts of users upset we removed that, the overall percentage of users that used that feature was very low. We do plan on addressing the preview of .SNAG files moving forward but we do not plan on putting in the folder view.

Please let me know if there is anything else I can do to help."


Yes, get your bottoms in gear and listen to your most important customers - the ones who have been with you from the beginning.  I got your software as a freebie with RoboHelp around 15 years ago, and have been a loyal customer ever since.  As a SMB custom systems developer and support specialist, I use your software every single day, and I convince my clients to purchase it as well (I just hate getting screen prints of error messages from multi-monitor systems).  I thought I accidentally made the folder view disappear.  I wasted several hours trying to "fix it," and then began looking online for an answer, and found this was a deliberate change.  This level of pig-headedness puts you right on par with Microsoft ripping-out the Start Menu (another critical piece of how I manage my clients, and the numerous systems I store and access remotely).  I would like to know how many longtime customers you polled in determining that "the overall percentage of users that used that feature was very low."  Sounds like BS to me.  Controlling its appearance by a simple option would have made sense in that case, if it were even true, but you have clearly angered quite a few VERY VOCAL professional users of your software.  Even Microsoft cannot afford to make executive decisions in a vacuum.  Granted, only after they killed PC sales, and caused many people to switch to Apple and Android.  Finally, they wised-up, and are bringing back the old start menu (I will never go to Win8 without it). 

Words to the wise: "The customer is always right, and angry customers make a lot more noise than happy ones." 

My projects go on for years.  The folder view library was perfect.  10+ years ago, I had to name/save all my captures if I wanted to find them again.  Your library saved me tons of time, and then you yanked it out.  I had to find a screen capture from last year this morning, and boy am I ticked!  Many people hate Microsoft.  Their biggest benefit is that there are no real alternatives.  You don't have that luxury, I believe, and if you do now, you probably won't for very long.  Fwiw, most of us complainers are software developers.  You may want to keep that in mind.  I can't write your whole system by myself, (which is why I have happily kept renewing and promoting it the past 10+ years), but I bet I could write enough of the pieces that I really need. 

Listen to me now, hear me later. 

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anuhea55

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Right ON Mark!  The only option you have is to go back to 11.3, which is what I did.  Even TechSmith made the same recommendation.  See some of their replies in my posts.  They said that "the overall percentage of users that used that feature was very low ", however, for that small percentage, they use it 100%.  Going back to v11.3 is the only way and if you backup the .snag files and if you, when you uninstall the 11.4 or v12, you say not to delete the files...it worked.  I see my folders, and even my recent 11.4.1 captures.  SAD!!  Rick Stone, above, made a comment about multiple versions of the same set not being allowed.
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ElaineLMC

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You can have more than one version installed but you can only have one version active.  If you have v11.3 and v12 both installed, you have to close the active one and then open the other version.   It is possible but also a pain if you keep switching back and forth.  
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hnasr

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Try to capture the file list in windows explorer.
"text capture" outputs the file names of the list.

Using OS copy, compared to drag and drop, copies the list links as a middle step to allow navigation to new location and paste.
(Edited)
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Mike62

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Rick you may wish to look at this.
(regretfully the steps are displayed in the reverse order, so start with nr 01)

https://imageshack.com/a/2BBz/1

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chaosdivine

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Mike62,
For your particular use case, you may wish to look into Karenware's (Karen's) Directory Printer 5.3.2 as it's 100% freeware with no spam or nags. http://www.karenware.com/powertools/ptdirprn.asp
It's not an OCR capture like what was going on with Snagit but rather an actual directory printing utility for Windows Explorer on PC. It works with Windows XP and 7. I am not sure if it works with 8 or 8.1 since I haven't tried it yet on my desktop machine.

Anyhow, it lets you print out directories and recursive folder contents pretty easily and is very powerful. I see you're using a version of Snagit earlier than 12 (11.something) so you're probably content with this version until Techsmith decides to bring back the features Powerusers loved instead of lopping them off for newbies.

What I'd love to see is Techsmith replicate something like the above but add the ability to print out a contact sheet of thumbnails along with the file info (customizable like the above) to go along with captures and ESPECIALLY for folder users.

(Edited)
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chaosdivine

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One more thing for folder users. If you need to batch rename files, there is a 100% freeware utility called Métamorphose from http://file-folder-ren.sourceforge.net/

It's INCREDIBLY powerful and fast to rename files quickly and efficiently. There is a before and after view so you can see what will take place before you commit to changes. You can't see SNAG thumbnails in it however...too bad. Anyhow, this program takes some getting used to, but once you master it, you'll rename everything you have access to...MP3's, videos, pictures....anything.


(Edited)
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Mike62

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Many thanks for all the above and providing such an elaborate reply.
Hopefully I am not disappointing you but I already have a few tools in place for the above. If SnagIt Text can't capture, then I can use Abbyy Screenshotreader.
Sofar I have been able to do all OCR-matters. Ultimately I can create an ordinary screencapture, paste it in Acrobat XI Pro and run text recognization there.

As for renaming files: depending on how to rename I use either Directory Opus (the built in renamer of this Windows Explorer replacement), or Flash Renamer (rlvision), or Advanced Renamer (I think this is the best freeware renamer)

Anyway, thanks again.
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tpeters

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In SnagIt v11 there was an extremely useful "Folder Tree" from the View Tab in the right-hand pane. This gave the User a Windows-like folder hierarchy access from within the SnagIt Library. I recently upgraded to v12 and my beloved "Folder Tree" seems to be gone!

With the volume of screenshots I work with everyday...and create; it allowed me direct access to my customer folders (approx. 100 folders & growing) where I store my screenshots. The "Folder Tree" helped me stay super organized and I could simply navigate to a particular folder without having to leave the Snagit Editor or be burdened with opening/closing extra dialog windows. Not to mention, I could drag-and-drop right there and only display the screenshots I am interested in working with. I am constantly doing housekeeping i.e. moving images, creating new folders & nested folders and I can't live without this feature. Not to mention, that when I click recent items in v12 I'm force to wade through hundreds of screenshots to find the one(s) I am looking for. Even if I narrow that down via This Week, Last Week or even by Application or Day. I am still presented with hundreds of images to rummage through...very time consuming. Yes, there are probably other ways with the newer version, but every seconds counts. Especially, when I am on the phone with a customer and have to access an image...it just takes to long now because I no longer can simply go to their folder...Ouch :-( My favorite screen capture software went from completely integrated into my workday to a lonely background app that I occasionally use in 0 to 60 seconds. Rats and double rats!!

I see in v12 there is a pane on the left-side in the Library that provides the user with access to their screenshots based on categories and or predefined criteria: Recent images, Date, Application and so on. As great has it is, I can't drag-and-drop screenshots between folders or access my customer folders in the way I could in v11. Why take the most fundamental, useful and application worthy feature out of your software? Respectively stated.

Well, if anything, thank you for letting me vent over this...sad, very sad :-(

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anuhea55

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Tpeters, real sorry to see that this problem is still around.  I thought the subject had gone dead after giving up on it over a year ago.  At that time, we had a lot of users writing comments, but my guess is that most of them found other options or programs....especially if you are doing new projects.  I agree that v11.3 was the last version that allowed the folders, and I'm guessing that all the new versions of 11.4+ and v12 do not allow folders for those of us that had them.  After going back to v11.3 from 11.4, I do not have any plans to update.  I have old projects and files from work that I brought over to my computer and the folder tree option allowed thumbnail viewing/editing of the #.snag files....the best.  I now use a more specific "save as" to better identify files for projects, but until the Win Explorer can view Snagit files I'm stuck.  Trying to go back and Renaming the old #.snag files to be meaningful would be a huge task, however, maybe going forward this is the only way.....something I'm using.  The thumbnail viewing in the Editor was really neat. 

You can always save as a JPG but then cannot edit any Snagit options.  Saving in #snag keeps the file so you can go back and modify.  Snagit people did an injustice to the people that stored folders, but my guess is that they will not fix the problem.

If I get a new computer, or retire from work and don't need new projects I will consider a new Snagit.  I'm going to stay on v11.3 till it dies!!!  Other than finding out how other users are overcoming this issue with new tools or workaround, this item is dead.  Snagit will not change, so Go back to v11.3!!
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Ror Martin

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As a long time user of SnagIt, in fact a beta tester once upon a time, it is truly disappointing that TechSmith ignores feedback that can help keep their products in the forefront. At work I have a requirement for my users (150+) to have something better than the simple 'snipping tool' provided in the operating system. We're moving to open source Greenshot. What it loses in more elegant edits and markups, it gains by leaps and bounds in file management and system memory (100,000k for SnagIt versus 22,000k for Greenshot). I just saved the company seven grand. 
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Mike62

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other suggestions if sticking to v11.3 is not an option:
Screenshot Captor (donationcoder)
FastStone Capture
PicPick
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Rick Stone

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I really struggle to understand why the folders view is such a huge loss for folks. I'm honestly not trying to stir the pot here. More just trying to understand what I may have been missing all the years I used SnagIt. I really can't think of a time where I ever even looked at the folders view. Maybe I'm just the odd duck?

When I use SnagIt, it's never to simply capture an image and move on to some other task. It's always been from day one to capture an image and immediately save it to a specific location on my hard drive. Then from whatever application I'm needing to use the image in, (Word, PowerPoint, RoboHelp or whatever) I inserted the image. I have specific folders where I store my images. If they relate to a specific project, that project has its own folder on my hard drive.

From the sound of all the groaning about folders view gone, it seems that most folks use SnagIt to perhaps capture and organize their images without even using the images in other applications. Am I reading that correctly?

Cheers... Rick :)
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Ror Martin

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Rick,
It's not just about folders, but other functionality as well. However as it applies to folders as others have stated, many of us are performing screen captures for clients and we need to manage those images and quickly access them. When they are just dumped in a heap by dates, it's pointless trying to use the tool. Hope this helps.
~r
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Lore Eargle

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When I do a capture I save it as a *.snag file.  I frequently add elements to the capture such as numbers, arrows, circles, whatever.  If I later want to change something in that *.snag file, I can do that.

To insert a file into RoboHelp, for example, I must use a traditional format so I do a Save As in PNG (because it less lossless than JPG or GIF, as far as I understand it). To save in traditional formats, SnagIt requires that everything is flattened in the image. Now, if I need to change something, even the underlying screen shot, I cannot edit the file in the PNG, I need to find my SNAG but I cannot view my SNAGs: Windows Explorer doesn't display them in thumbnails and, now, without Folders View, neither does SnagIt--at least not in the tree view that I use to organize my files.

I have developed a scheme for naming my files to try to overcome this limitation but this is a tiresome workaround. I just upgraded to version 12 because it appeared to have restored folders view but I did not look closely enough at the Share feature. The display is organized in SnagIt's preferred scheme, not in mine, and their scheme is useless to me.

Does that help?

Someone on an earlier part of this or similar thread pointed out that you can have 2 versions of SnagIt on your computer, although you cannot run them at the same time. When I need to view my SNAGs in my organization scheme, I close 12 and open 10. It's not efficient and annoys me every time I have to do it.

Lore

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Rick Stone

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LOL, I too am a RoboHelp user. Actually, being a RoboHelp user is precisely how I became acquainted with SnagIt. Eons ago, when Blue Sky/eHelp owned RoboHelp, they would often "sweeten the deal" by offering something additional as an enticement to upgrade RoboHelp. And one of those upgrades came with SnagIt. I don't recall what version it was, but upon playing with it I was hooked.

Indeed, I have multiple versions of SnagIt installed. I do understand why they can't both run at the same time, but I agree that it's a mild pain to stop and restart a different version. ;)

Cheers... Rick :)
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Mike62

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Indeed, v11.3.
Most likely many of the old time users are still using that version. They all stopped complaining as Techsmith does not respond anyway.

Frankly I don't know what the future will bring: it looks like Techsmith folks are not inclined to see that they removed valuable things when they developed v.12

Personally, I have 1/one global hotkey to make screenshots (v11.3), viz printscreen.
I have numerous profiles and it is impossible to assign all kinds of different hotkeys to a profile (needed in v12). In v11 I select a profile, hit printscreen, that's it.

Folder view: gone, OCR gone: global hotkey: gone, etc.
Reaction, something like 'sorry, use v11..'

Maybe this all got to complex.

Bottomline, they say goodbye to a significant number of users, as they are still stuck to v11.3 and Techsmith goes on to v13 etc.

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anuhea55

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Rick Stone.... you are definitely correct that captured/edited files can be always saved in folders for projects and ease of management.  These jpg/png/etc files can be inserted into or thumbnail viewed using IE Explorer or the insert function of Word/powerpoint/email....  The problem that most of us are having with the loss of folders is 1) if you leave the files with the default #.snag or as a name.snag extension, SNAGIT is the only program that can view and re-edit the existing edits.  This is true even if you move the files into specific folders other than the default snagit location (for me it is in the c:/users/..../appdata/local/techsmith/snagit/datastore....where I believe that the base files are stored).  I do not believe that jpg files that have snagit editor type changes can be modified, only by re-snagging the jpg and then add-on-top of the jpg your changes.  If you also save the file as a #.snag, then all the previous modifications made by Snagit editor can still be changed.  2) because #.snag file are unique, us long time users are stuck with all the old #.snag files that cannot be viewed prior to opening.  Many of us just utilize viewing the image then the noticing the name  (at least for me).  I always saved both the jpg and .snag files into specific folders, then used the folder tree to view and continue.  ALSO, the folder viewing allows seeing all the snag and jpg/txt and other viewable files for Snagit viewing

One thing I noticed when writing this reply, is that the folder view does not open the default snag location that I stated above.....strange.  If you copy the folder into another location, the folder viewing of the default files is available.  I'M NOT SURE what the extra SNAGundo file is for....Anyone?

The TAGS tab does manages files by selected application and annual dates and can be used in a broad sense, however, what do you do if you had project/user folders with snag files stored for future modifications.....well, it seems, that you can scroll thru the File/open and select a specific file one at a time and hope you got the correct one.....or stay with v11.3 and be able to view, in thumbnails, all the project files while scrolling thru the folder.

If you don't need to future edit a Snagit edited files, then folders viewing of v11.3 is probably not necessary.... just do a individual File/open or modify and save as a jpg/png.  If you need to view older Snag files, you are out-of-luck!  Stay with v11.3 because there is no updated coming from the SNAGIT folks.  I don't plan to purchase another or update!!!

Lore Eargle...... I see you do the same.  I'm still not sure why the folder tree does not view the Default folder that I stated above.  Also, having multi versions of Snagit seems to work for some...I believe Rich Stone does, but for me I'm not sure what functions in the new program I really need.  When I worked, we were always moving to different computers, so a backup of the Snag folder allowed me to view years of files from different computers using the Folder tree.

I get mad with this issue, but as I continue in retirement, the need for folders will go away.  All I need is to be able to capture the driving maps to doctors, and quick shots for the grandkids.  I use Mozilla and there is a simple add-on capture called NIMBUS.
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ElaineLMC

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It is interesting to see this topic come up again.   The lost of a folder view has been a source of iration for me.   I rename my snag captures to reflect the nature of the capture.  When renamed and stored in a project folder and/or subfolder it was  easy to find and view the capture for reuse and re-editing.  I also have two revision of SnagIt but as others have said, it is a pain to have to close one and open the other. 

It is sad that TechSmith has ignored longtime users.    They don't seem to understand that keeping current loyal clients is valuable.   As other have said, I gave up complaining.     I no longer recommend SnagIt to colleagues.  The attitude that because people are no longer complaining means there is no longer an issue is arrogant in my view. 
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anuhea55

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Very true ElaineLMC.....capturing and saving as a named snag file is the only way to be able to future Edit the file.  Saving as JPG will not allow Snagit to edit previous Snag files.  However, as best as I can tell, the Folder Tree is the only function available to Scroll View the Thumbnails since the IE Explorer or the FileOpen in the Editor can only Line view any renamed file.  Looking at a page of Thumbnails makes life so much easier.

I still cannot figure why the Folder function cannot view the Default Snagit Folder where all the basic files are stored.....as I noted in my previous comment above.

Snagit did a dis-service to those users that utilized the Folder function for years by taking it away, instead of giving a work around.  Going back and renaming all your existing project files would be a lot of work.  Keeping  or reloading v11.3 has been a life saver for all of us, till Snagit fails with a newer OS!!
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ElaineLMC

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It keeps coming up because it is such a sort of irritation to long time users.   the old saying that new friends are silver but old ones are gold is being ignored by TechSmith.   A sad sad commentary or a previously great company.
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cobaltblue

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I am shocked by the complete lack of response from TechSmith on this issue. I am frustrated that they tricked me into buying an upgrade from 11.x to 12, by not telling me they removed the #1 feature that I use at least 20 times a day:  Folders.

The simple fact is, after reading the feedback and seeing TechSmith flat-out ignore their customers' pleads to re-instate Folders, I have concluded that TechSmith intentionally removed the Folders feature because it competed with Screencast. Someone in the Screencast organization realized how irrelevant their product is in the face of SnagIt's awesomeness.

It's a sad day, indeed, when the product manager of SnagIt is unable (unwilling?) to act in the best interest of their existing customers and stand-up for their own product and retain a critical feature.

I no longer recommend SnagIt to colleagues because of how TechSmith has ignored their paying customers in this regard. I will not upgrade again. It's a shame, really, because it was a really great product until they ruined it, all in the name of increasing Screencast sales.

Sad, truly sad.
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Mike62

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I am shocked by the complete lack of response from TechSmith on this issue.

Maybe all the resources went to their "Techsmith Loop"-product
(Enterprise Video Coaching) and they simply had to reduce the resources spent on a possibly low revenue product like SnagIt. We'll never know.
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anuhea55

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Cobaltblue and others....it's been refreshing to still be able to read and be saddened by all the folder posts.  I for one do not plan to update from my 11.3 because I have many old folders with #.snag or name.snag files that cannot be viewed in anything but the Snagit Editor with folder tree.  Although retired, I still have lots of old work files that I either keep or delete.  In time, with getting a new computer, these files become old.

I have not read where Snagit has a file management system that allows some browsing of these old files.  Newer projects where you save-as a name.snag is workable but not a solution for the old system where you just saved just saved snapshots into just a unique project folder.  I always saved a .jpg file for insertion into Word/powerpoint.  Fortunately, I got to retire.

The use of the Tags filing system is better than nothing, but by weeks/days/yrs still made a little work to find stuff.  Giving the name.snag at least gave the files a sense of a project.

For those of you still trying to use project folders, you better start planning a migration to another identification method, because Snagit will never bring the Folder system back, not even a thumbnail viewer.  I still use Snagit for screen capture and adding comments and also use the frame/windows scrolling to capture something with a slide bar.  I do not save many files anymore, so I don't need to update.....but I would hate to loose the ability to view and modify many of my work related files.  I use firefox now for my browser, and the addon Nimbus has a simple screen capture and caption addition that allows saving in .jpg. 

Keep this thread going, and reading some of the older comments gave hints to tools other users have found useful in this sad adventure.
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tpeters

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Ahhh...this brings back the pain and that saddening defeating feeling when I upgraded to version 12 and discovered I no longer had a folder tree. With thousands of screen captures I had accumulated...and now, no efficient method to access or manage them. I never experienced a piece of software where downgraded was encouraged. I posted 5 months ago about this and suspect Tech Smith has no intentions to [ever] address this any time soon. I had no other choice but to ditch v12 and go back to 11.2. I simply can not live, function or operate without the folder tree. I would not recommend SnagIt any longer. By the way...I have yet to have that "Smoother" experience.

Still left for dead
(Edited)
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ray.gustafson

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Not sure who the idiot was that decided to remove the folder view, it should have been optional at the very least.  Goodbye upgrade revenue.
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Ror Martin

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+1 @ray.gustafson
Goodbye SnagIt, Hello GreenShot.  Not as many options in the editor, but at least I get to control the source files.

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