Folders view is gone in Library V11.4.

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This conversation has been merged. Please reference the main conversation: Still No Folders View

Folders view is gone in Library V11.4. I have thousands of .snag files in folders for training manuals and updating them is now EXTREMELY cumbersome since I can not preview the file before I open it in browse. Please reconsider the impact on long time users that have accumulated many library files over the years. Thank you.
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apicella

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Posted 6 years ago

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mikemj

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This reply was created from a merged topic originally titled
File Tree missing in V11.4.


Just upgraded from Snagit V9 to V11.4 and I'm missing the file & folder tree.  I'm used to taking a quick screen capture,  annotating it and drag & drop into the relevant folder - very nice and quick in V9.  How do I do it easily in V11 ?
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millydelevingne

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You cannot import folders into the Library. You can right click in an open area of the Library and create folders. You could name the folders the same to avoid confusion. Then just click on the New folder,  Right click and import all your files.
Thanks , :)

Now Giveaway to My Blog

http://www.architectural-scale-model.com

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Ben Pedersen, Software Engineer

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Official Response
Hi Apicella and Mikemj,

The folder tree was removed in the interests of creating a smoother experience for new users.  We are looking at options for providing a .snag preview capability, but I don't have an ETA on that functionality.  There is no intention to restore the Folder Tree at this time, but please tell us more about how this affects your workflow!

More specifically on your question mikemj, you can use the File > SaveAs option to place your edited snags in any folder.


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mikemj

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Hi Ben,  thanks for your suggestion about using "save as" BUT its not as convenient or as FAST as drop-&-drag.  If your doing a lot of these into different folders its so much slower than drop-&-drag and .... seconds count in business !    Mikemj
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Alex Campbell

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"The folder tree was removed in the interests of creating a smoother experience for new users."  Let me get this straight. A folder tree was distracting to new users. Hmmm... Where do new users put their files? Diskettes? And, it was too difficult to just have it turned off on default and then users could turn it on. I  guess you must have received some complaints, but something like that should never NEVER NEVER NEVER have been considered for completely removing from an application that people use for production purposes.  Maybe, there should be a Snagit Light and a Snagit Pro since so many useful things have been removed from Snagit for new users.
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Manny Carvalho, Champion

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In fact, this is true.  Many, and I mean many, users had a difficult time with the folder view.  I don't know how many times I explained this simple concept.  So really there was a reason why TS acted.  Personally, I liked it, found it useful and still have it because I'll keep that version around.  I too would have prefered the solution of just turning it off if you didn't want it.   It does appear that a significant number of users liked this functionality but  I guess the other side was more significant and out it went. Too bad really.
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ray.gustafson

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Accomplished just the opposite, "an unsmooth user experience", definitely a step in the wrong direction

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apicella

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Hello b. pedersen,

Thank you for responding to my concerns regarding folder view.  I have been a

Snagit loyalist for many many years.  I have thousands of .snag files in specific

folders for creating and updating training manuals. It is now EXTREMELY

cumbersome to work in the library since I can not preview the file before I open 

in browse. Additionally, I would utilize the very powerful feature "print multiple

pages"  in library view to efficiently select and print appropriate pages only.

Please reconsider the impact on long time users that have accumulated many

library files over the years. Thank you.

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Lore Eargle

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Because Folders View was dropped in 11.4, I reverted to 11.3. None of the new features in 11.4 provided me with the value that Folders View does. I use SnagIt during a substantial portion of my workday and use Folders View whenever I look for and open files. I will not upgrade until Folders View is restored. I have used SnagIt for 13 years or longer. I am extremely disappointed that Techsmith removed this feature--seemingly without the input of long-time users. The fact that there is no inclination to bring it back inspires me to look for a different tool.
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Starman65536

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I'll chime in here also.  I've upgraded to 11.4.2 and now the process of looking back over the images for production is EXTREMELY TEDIOUS, CUMBERSOME AND TIME CONSUMING!!!

Image that I have a process which needs to be captured, documented, and comments written for prior to mass distribution within the company.  Imagine more than the "recent" buffer can handle being snagged.

Now imagine clicking library
Browsing to the image
Selecting image
Copy & Paste in document
Return to Snagit Editor, only to discover that the selected image has now been added to the recent list and pushed another one into the abyss of the library

Over and over and over and over

What if... you made another VERTICAL tile that was the scrolling library... or better yet...

What if you made the working area a windows based function such that it was a true window wherein the user could size the library and working space?

Working in windows without having to click, open, click, lose position, click, look, click, lose, click, lose, click, lose... from a single window.
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Starman65536

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OK.  Action plan:

Archive library
Ensure registration is valid through web interface & ensure software key is available
Remove Snagit 11.4.2
Install 11.3
Register with key
Restore library
View library
Open saved files to restore to "recent" pane below active pane
Turn off check for updates
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David Lambert

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This reply was created from a merged topic originally titled
I WANT "FOLDERS" VIEW BACK!.


I find the new 'Library' view very difficult to navigate. I hope enough people complain about this to warrant giving back this functionality. Generally, I have no problem remembering the name I gave a file and where I put it. Now you want me to remember what program I was using and on what date so as to find my files.

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Mark Hamilton

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I agree wholeheartedly.  This is a major inconvenience.  I just had to find a couple of captures from last year - a process that normally would have taken me a few minutes.  Now, with going back and forth from the new library view, not only did I waste over an hour finding the captures, but I managed to knock all my recent captures into the library, so now I have to go back to the library over and over to grab the captures I need for the instruction manual I was working on, before I had to go find those old images.  You need to fix this ASAP!!  I am hesitant to revert to the prior version, because I am afraid I'll lose or break something, but I'm probably going to try this, because I can't work with this version.  I am very disappointed.  This is the first time Techsmith has made an update to SnagIt that decreased its usability.  Maybe you should take a lesson from Microsoft, and not make huge changes before considering the negative ramifications to your client base.  I've been using and promoting this product for over 10 years, and this is the first time I think you guys made a big mistake.  PLEASE FIX IT!!  Come to think of it, I don't like a lot of these changes - there's no View menu, either.  What is with the dumbing-down of software, lately?  You're not making it easier to use - quite the opposite, really!
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Starman65536

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Mark,

I backed up my library, and uninstalled it... twice.  Now running 11.2.

The one thing I did in 11.2 is open the library, then under "view" was to arrange my windows.  I resized library, vertical next to search, and resized my working area more like a 4:3 aspect ratio. The recent is still running across the bottom.

It is not a fix, but it works... brute force.
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Mark Hamilton

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Thanks Ken,

I'm going to do the same thing. 

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anuhea55

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Yes the missing folders in 11.4 are a PAIN.  I used the folder tabs to open previously moved SNAGIT folders when I moved to different computers at work.  I could copy the default storage folder and park them on the new computer, then go to the EDITOR to find them in the Explorer Tree.  SNAGIT would then allow me to VIEW and reopen for Editing, then copy and paste into a document.  Saving files into specific work folders also would allow some sort of organizing of files for projects.  This was sometimes better than renaming the file with a specific project/item..snag.

Save-As will work for newly created files, as Ben Pederson (software engr) said, but what about all the old and LEGACY files that we long term users have used for years.  Has the software been so modified that it is now broken and cannot be restored?  Going forward, Save-As is OK, but, all the older methods of filings are lost and cannot be easily processed.

I am glad that SnagIt did not get rid of the Applications storage of files (from the Library pull-down).  At least, if I use the same application before a screen capture, the .snag files are somewhat organized.  Also, files are still stored by years and still fully viewable.  I see that WEB Sites are also used, not sure if this was here in 11.3.

BUT, my tree folders are not available.  Since we cannot VIEW under an Explorer type window this is really bad.  Please FIX for people with older storage concepts!!

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L Suen

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This reply was created from a merged topic originally titled
Folder view GONE so now I have to assign keywords to all images -- HELP!.


I used to organize my captures/graphics into folders.  I upgraded to solve another technical issue and now the folder view is GONE. I'm writing a user manual with many chapters and graphics and now I can't find graphics when I need them. (Grrrr.  The date view is useless for my purposes.) 

Now I need to somehow apply keywords to a massive number of graphics, but I need to view them to do so. If I have to individually open and assign a keyword to each graphic, that is just ... utterly insane.

New versions are supposed to be IMPROVED.  You've removed several very useful functions for no reason I can discern.
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Alex Campbell

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This reply was created from a merged topic originally titled
Show folder in Snagit 11 editor library listing..


In Snagit 11 editor, Library listing, it would be nice to have an option of showing the folder. Especially with the use of new wide-screen monitors.
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mikemj

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Absolutely agree,  like many others !
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anuhea55

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Yup, the missing folders are really a pain, but to me, they only affect those users that saved files into separate folders...or like me, that brought complete snagit stored folders from another computer.  Also, I believe that snagit has a way to back-up the main folder.

Now, if all your files have been created on the same computer and stored in the default snagit folder, can you not look at the 11.4 library either by year dates or even by the application that you were using when you did the Snag?  Maybe I'm missing something from user L.Suen above comments.

See my snapshot that I have attached.  I'm able to see files from 2013 that were saved in JPG, SNAG or the default file.  I save files using .snag especially if I need to be able to go back and edit the annotation.  I can view the images either year dates of application  What I cannot see is the Folder Tab that was there in v11.3.  Now if this is the case, YES, SNAGIT messed up because for me, all I can see in my other folder is the encrypted file name and a date. If I had saved the file with a recognizable name, I might be alright.

Also, I'm not sure how snagit gets the applications associated with a specific file.  This would be interesting for future investigation.
On a side note, previously, I could not capture a snagit window.  I found a previous post.  Open the SnagIt main panel and go to Tools/program preference/program options/ and uncheck the box "hide snagit before capturing".  Now you can capture a SnagIt window and show to your friends. 

Let's keep these comments going!!
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David Lambert

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Even if I were to use the default SnagIt folder to save captures in, I would still create a hierarchy in that folder. I save a lot of captures directly into folders in "My Documents" with file 'names' that I can recall easily. That doesn't work for me with 'programs' and 'dates.'
(Edited)
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anuhea55

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You and many others are correct that in the Big picture of things, having the ability of organize into folders should be available to users and viewing of the files in the Editor is the Best!  I cannot believe that TechSmith cannot fix this problem.  I wonder why my attachment to my previous post does not show.
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Mike62

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@Ben Pedersen

Whilst thread  "I WANT "FOLDERS" VIEW BACK!" apparently has been merged into this one,
it looks like as if that -old- thread completely bypassed Techsmith: I don't think Techsmith commented on that one.

Finally.. some comments on the flood of protests reading:
"The folder tree was removed in the interests of creating a smoother experience for new users."
Seems their experience (what experience? They are new! Are they still using trialsoftware or what?) carries more weight than all the protests from the loyal supporters.
Did all the new users complain about the folder view then??

"There is no intention to restore the Folder Tree at this time, but please tell us more about how this affects your workflow!"

Why not?

Anyway, I went back to 11.3, same as some others I guess.
=


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hnasr

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I went back to 11.2.1, because I did not keep a copy of 11.3. I relied on auto update.

"tell us more about how this affects your workflow"
One simple example. Imagine batch converting few files, and they are saved to another folder. Now you want to view the new folder to do extra processing.

Is it difficult to keep the folder view? You may set an option to not display folder view.
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Mike62

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@hnasr - see for all old versions
http://www.techsmith.com/download/oldversions.asp

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MarieBeth129

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This reply was created from a merged topic originally titled
Why has Snagit eliminated Folders from Library?.




Why has Snagit abandoned Folders in the Library? It is the most powerful tool to manage image locations. 

Folders in the Library was one of the best features of Snagit v11.3 - the ability to manage and see what folders the captures resided in. That feature was removed in v11.4. Tagging images with Flags is not granular enough. I had hoped to see Folders back in v12, but sadly it is not.

What was the logic behind removing Folders? What does Snagit provide / suggest as an alternative method? 
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ElaineLMC

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I totally agree regarding  the loss of folders and tagging.  Even worse, with no folders my older captures are not easily available in the SnagIt Editor.  I must go to the Windows Explorer folder and open them from there.  Since there is no way to preview a .snag file,  I must spend the time opening a file to decide if it is the desired file.   Gone is the quick find and use. 
I was told they removed folder because they were confusing to new users -- not a very good reason in my boo. 
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Rick Stone

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Does anyone else but me find it oddly disturbing as to the seemingly new trend of trying to cater to "new users"?

I mean, we are all new to something at some point. I understand that folks get confused. Part of the rite of passage is learn from experience.

I see the same thing with another product I use. Adobe Captivate has adopted a new interface and radically changed things in an effort to coddle the new users. And like this situation, they are frustrating tried and true users in the process.

It's almost as if we are seeing a new generation of developers that came from schools where everyone got a trophy just for participating and you shouldn't have to actually earn anything. So we dumb things down until they are all but unusable by most folks. But by golly the new users are no longer confused by those mean ole "hard to learn" ways of working!

Sorry... Just rambling a bit. ;)
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apicella

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You are absolutely right.  It is blatently obvious that TechSmith is navigating away from being a "productivity tool" to a trendy, cutsie, social app (in V12 they eliminated text capture).  I wonder what is next on the chopping block!
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Ror Martin

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Hopefully our hard earned money :)
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Starman65536

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"why do they cater to new users???"

Come on... there's more money with new users than there is with old users... 

Unless we want them to start charging us for each upgrade.

I found an the tried and proved version 11.2.0 and installed it... of course, I lost my library when I installed 11.4, but I have started rebuilding. 

Tip to TechSmith...  when you "upgrade"... DO NOT TAKE AWAY FEATURES... instead, give the option to use reverse polish logic, or something, so that there is "old school", and "new money"
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Joe Morgan

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I agree with you 100% Starman,
Most software Companies don't remove long standing features.
If anything they Improve the capabilities of what exists.
Then add new features as well. 
Regards, Joe
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Mike62

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Many of the older versions can be found on:

http://www.techsmith.com/download/oldversions.asp

even WIndows version 4.3.6 is available (aug.1999)

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Mike62

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@Rick Stone
You are absolutely right!


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hnasr

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I think, removing a function is due to lack of creativity.

"for new user, allow to hide this option in settings"

As a user one looks for functionality, and as a test, check the upgrades to next version. That helps you decide in the next move to new versions.

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Starman65536

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just look at the way Apple does scrolling... "natural" or "not" ... both are supported, with the click of an option box
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anuhea55

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Amazing how much activity we've had on this thread, just Today.  I'm glad that this item is still active because I have wanted this folder item brought back since v11.4 came out.  You wouldn't think that TechSmith would have much problems making a Folder pointer to the *.snag files that are located in you Folders.  I tried a "brute force" approach by using the "open with" option on some of my *.snag files....and I see them in the Editor window, just like the original.  I also see entries added to the Library links along the left side.  New totals for the 2014, Recent captures, etc...however, when I go to these folders, I do not see any of the files that I opened.

I also tried just moving using a drag and drop or copy to physically move files from my Folders into the Master Snagit Default folders, but I cannot see entries in the actual Library folders.

We can complain about old/new users and how we all want it back (because we were sold into this option years ago and built our organizing of files and projects using this tool.  To have Snagit throw it away and leave everyone hanging is downright sad for Software developers.  Now if Snagit would really explain why...maybe it is really broken.  OR, maybe some outsider can develop some Apps that would tie these together.  Lets keep making noise.
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Mike62

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Many complaints: folders view gone (starting with 11.4), text capture gone (v.12), multiple profiles gone (v.12).

What is most frustrating, at least to me: it seemsTechSmith doesn't care to decently comment on all the complaints as to why they have taken it out and why it is improvement for all the loyal users.
These features are just simply taken out. Period. They donot let it in as an option, see how many users are still using them and then decide.

Maybe the development of SnagIt is costing too much, so they wish to simplify the product and removing features are sold  as 'improvements'.
As for me, a new SnagIt releases aren't always improvements.

What if.. a (big) part of the old-time users stick to old versions and donot upgrade?
And ..
What is their support policy when their latest version is -say- v13 or v14 and oldtime users still stick to 11.3 ?

=

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mikemj

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This thread has just gone on and on with just one contribution from TechSmith.  This is a real test of whether TechSmith are actually going to listen to their users, or ignore such a substantial body of opinion,  mostly from well seasoned,  well experianced and loyal customers.

TechSmith's solution of going back to an old version is really not a sensible way forward - it just closes off access to future improvements.

Come on TechSmith ....  are you going to do something about re-introducing a much valued and much used feature of a great product ?  Please understand how important the Folders view in Library was to many of us and PLEASE can we have it back !

Mikemj

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anuhea55

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I liked the folders so much, I decided to GO BACK to v11.3.  I saw a post in these threads http://www.techsmith.com/download/oldversions.asp  and pointed to the v11.3.0 http download.  Gave the file a slightly modified name, saved in my download folder.

Next, I did a windows uninstall of the v11.4 that I had.  I was not sure whether I could have both versions and how my hotkeys (print screen) would know the default program, so I uninstalled.  During the uninstall, I said to "keep the folders for future install"....I also did a Backup of the Editor files, just in-case something went wrong.  The Backup procedure is located Editor/file/editor options/advanced/backup or restore button.

After the uninstall, I re-booted my Pc before executing the v11.3 exe file.  NOTICE: you are going to need the license KEY from the 11. version that you purchased.  Mine happened that I had purchsed v11.2 when it came out and found my email with the key info.  If you don't have this key, you could install the trial version and later insert the key.  Snagit will load, but have ZERO days, so you REALLY need a key.  Even if I inserted my v11.2 key, it worked for the v11.3 update.  This is probably true for all major updates, since the dot updates are free.

Now what I see is v11.3, with the Tags and FOLDER listing on the Right side of the screen.  I select my OTHER folder and NOW SEE the those captures displayed in the Editor window.  FANTASTIC!!  I can now bring copies of my work SNAG folders and view/edit.

I also see my most recent 11.4 captures in the TAGS.  It is probable that any unique editing that 11.4 had will not work using the 11.3 editor.  V11.4+ and even v12 are going to have stuff that you may want in the future, but for me, this is great.  Even the video capture works with the icon at the center top of the screen.

For future reference, does anyone here know if you can have multiple versions of SNAGIT on one PC?  Any Issues??  Please drop a note here and maybe on another thread.
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Rick Stone

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Hi there

WRT the multiple version bit. For a while, I did have V12 installed in a different folder and also had V11.4 on the same PC. I believe someone from TechSmith advised that it's possible to do, but only one version may be active and running on the PC at any given moment. (I was getting headaches using V12 so have uninstalled it until TechSmith can resolve that issue with the colors.)

It would seem only logical that minor versions could not coexist. For example, you would not be able to have 11.2, 11.3 and 11.4 on the same machine. At least, I'd be surprised if that were possible. ;)

Cheers... Rick :)
(Edited)
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anuhea55

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Thanks for the multiple version comments.  Since I've gone back to v11.3, I have not seen any issues with it and the now visual folders.  I've tried a video capture and capture editing with text, arrows and boxes....GOOD!

I'm going to sit back and enjoy the little things in this software world.  Maybe Snagit will in the future make an update at which time I may consider a new purchase/update.  I'm using mostly for home but had some previous work and project folders.  Finding files with recent or by dates or by Application has always been neat, even with the Tooltray but having the Folders back....is less stressful.  I will save my $ on future updates
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Ror Martin

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Bottom Line, Snagit Development if you're reading this thread, is if you take away a feature that users built a workflow around, you shouldn't arbitrarily remove it. At the very least give us an add in that permits us to view .SNAG files in a Windows or Mac file explorer window. Thanks so very much for mixing all my nicely formatted folder views of my captures into one gigantic  bucket of crap.
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Lore Eargle

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When I saw the survey in TechSmith's newsletter this morning, I used their request for input as an opportunity to ask them why there had been one response--months ago--from TechSmith about this issue and the extended discussion. At the end of the survey, this email address was given, custservice@techsmith.com. Perhaps, if each of us writes to them as I did, someone from TechSmith will let us know if they ever plan to re-implement this feature. If not, I'll stick with 11.2 until I feel a need for more functionality. At that point, I'll return to fussing with layers in PaintShop Pro.
(Edited)
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Mike62

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Am afraid, as far as TechSmith is concerned, this matter has been closed 2 months ago. They removed folders to serve 'new users', which, frankly speaking, I can hardly believe...

The conclusion would then be that new users have massively been complaining about the folders-view making TechSmith to decide to remove this view (which is in fact a major change)

Probably I am overlooking it, but I vainly tried to trace all the complaints from new users.

Anyway, that aside, sad to say but most probably TechSmith doesn't even care to look at this thread anymore as they are now busy with v12.

=

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ElaineLMC

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I don't understand the idea that new users would be confused by folders.  Many of my users, who are not heavey users of  SnagIt, didn't realize Folders were an option.  They said they didn't have a need for folders, however, they have been using SnagIt for several years with no problem.    Users of SnagIt 11.3 and before could choose to use folders or not.  Now we don't have the choice and we have lost a valuable tool and easy access to old files.
(Edited)
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Joe Morgan

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Actually, everyone has a choice. Don't upgrade.

Exactly what is confusing about using folders???  It's one of the first skills you must learn in order to operate a computer.

Can you Imagine if Windows decided to replace folders with Tags and Flags?

I guess we could open the Control Panel,  Select > Uninstall,  Navigate to the Smiley Face, Click > Remove,  Click Delete > removing SnagIt 12 from our computer.

Sorry TechSmith,  but converting folders into something entirely different and unnatural ?
Plus you must learn how to use and master it?
How is that Better than having the "Option" to use folders ?

Regards, and surprised you baked this shortcoming into version 12.
Joe 

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