Font bug in Camtasia 3 Mac

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  • Updated 1 month ago
Already reported this to TechSmith tech support, looking for workarounds...

There is some bugginess around fonts in Camtasia 3 Mac. In the video below, I try to use a particular face in a font that provides many different faces (light, condensed, bold, etc.). The font is wrong, and changes strangely upon editing.


I've submitted this to Tech Support already, and they replicated the bug, so it's real. Can anybody think of a work-around? For example, I can download Helvetica Neue Condensed Bold as a stand-alone font, but if I try to install that, I get a duplicate font error. Maybe there's a way to rename the new font, install it and use it? Does anyone know? 

Thanks!
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davemillman

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Posted 3 years ago

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davemillman

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Just discovered a work-around, NOT FOR THE TIMID:
  1. Using FontBook, right-click on the font you cannot access, select "Show in Finder."
  2. Copy the font file, paste it somewhere else.
  3. Download TTFEDIT from https://sourceforge.net/projects/ttfedit/. Run it. WARNING: This is Java code, you need some computer skills to do this. Don't ask.
  4. Within TTFEDIT, change all references to the font name to something else (there are more than 10 references). I used "FreddyFun" and for the style used BC.
  5. Save as a new TTF file. Double click that, install the font. FontBook will probably tell you the font is corrupt and may crash your system. You were warned. This is dangerous.
I can now use the font I need. Hoping Camtasia provides a safer fix soon!
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Jack Fruh, Champion

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Great detective work Dave!
Is the root cause then that the font was incorrectly created/formed?
- Jack
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davemillman

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Jack,

Since the original Camtasia bug is consistent on well-known commercial fonts with lots of weights/faces, I think that the answer to your question is no. I'm guessing, but the bug seems to be that Camtasia doesn't allow you to access some of the faces beyond normal-bold-italic.
(Edited)
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ackoffk

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I recently upgraded to Camtasia 3 for Mac, and found this font problem. Previously, I was using Camtasia 1+ and fonts worked as they should. I contacted Techsmith, and they want me to reset my default fonts. In other words, remove all other fonts that are not the default. Well, of course Camtasia will work with what is left... they are the TTF fonts that already recognize. If I remove all other fonts, then my other apps will not work, including Adobe CC, Finale, etc. So if I want Camtasia to work and nothing else, this would be the thing to do. 

I use mostly OTF or Postscript fonts for a reason - OTF lets me work cross-platform, and Postscript fonts have long been fundamental to design work. The problem is not on my end but on their end. I guess I will have to go back to my old version of Camtasia, which means the upgrade price was for $100 for an app I cannot use. 

Techsmith needs to fix this on THEIR end, instead of shrugging the problem off on users. It worked before; it should work in the current version. The new version has a few more bells & whistles but with the font problem, is not worth the upgrade.
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dadams

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Is there a fix for this yet? It persists in Camtasia 2018 Mac. I need to make templates for 250 people and can't get the branding right without access to all font weights. In my case, it's Museo Sans which works at 100, 500, and 900 weights but when selecting 300 or 700, it simply displays one weight narrower (so 100 and 500 respectively).

It might be a coincidence but the fact that it's the in-between fonts that don't work suggests that it might be something to do with a bold function that no-longer exists. Just a thought. Any solution I can roll out to lots of people (I can't have them all editing Java) would be great.
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davemillman

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dadams,

I wrote the Java editing solution two years ago. I did it once and have used my font FreddyFun ever since. You could do this and distribute the font to everyone else. Far from ideal, but it's a 5-minute fix including downloading TTFEDIT. It's actually less work for you in the end, you won't have to train everyone to select Museo Sans 300 or 700.
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dadams

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Ah of course. Thanks davemillman! That should work. It'd still be nice to have a fix though!