ForgotPassword URL is broken 9/18/2017 on techsmith.com

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
shop.techsmith.com/home/ForgotPassword URL is broken 9/18/2017 
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jimjones1000

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Posted 1 year ago

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Daniel Foster, Snagit strategy lead

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Thanks for reporting this. Do you recall which page or email message you were viewing when you clicked through to that URL?
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jimjones1000

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Hi Daniel,

I was at the last stage of purchasing a Camtasia/SnagIt bundle when the site asked me to login.  I had forgotten my password and clicked on reset password at that screen and that's when the error occurred.

- Jim
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Daniel Foster, Snagit strategy lead

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Thank you for those details. I'm sorry for the roadblock in the process. I'll get this over to the ecommerce team so they can fix ASAP.

Were you able to complete the purchase or do you need a hand from our customer service team?
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Daniel Foster, Snagit strategy lead

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Hi Jim - just to close the loop on this...our ecommerce team looked into this and the reset password link is working as intended now. We had some issues on a server earlier today and they believe that was most likely the cause.

Thanks again for reporting the problem! And please let me know if you need any further assistance.
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jimjones1000

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I completed the purchase and am using the apps.  Your software is excellent.

Thanks