Forum Etiquette

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It seems that lately I'm seeing many posts where personal attacks of one sort or another are occurring. I took a quick look but I'm not seeing anything that is visible anywhere about what the etiquette here should be.

I'm thinking perhaps a sticky thread might be created somewhere?

My view is that we are all here to help one another as best we can and there should be zero tolerance for personal attacks in that process.

Cheers... Rick :)
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Rick Stone

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Posted 4 years ago

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joshiecom

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Agree :)
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Robert R., Online Community Admin

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Hi Rick!

Thanks for bringing this up. I'll repost the link that Daniel did regarding forum guidlines below. As always we appreciate your assistance, feedback, willingness to help and your loyalty to TechSmith.

https://feedback.techsmith.com/techsmith/topics/tips_for_getting_and_giving_value_on_this_community_...
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Rick Stone

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Thanks for the pointer!
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Steve Henty

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I am utterly flabbergasted.

First, by the need for Forum Etiquette rules that prescribe civility. I would've guessed that much was obvious.

Second, and perhaps more tellingly, by the rest of this thread. One simple plea for civility devolved within 4 replies into long-winded, empassioned justifications for why civility is neither necessary nor expected.

wow.
just wow.
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Josh Holnagel, Employee

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Hi Rick,

My guess is that it's because you see it so often, that it's hard to notice. :) But we do have community guidelines on the main forum page:



And here's the link to the post:
https://feedback.techsmith.com/techsmith/topics/tips_for_getting_and_giving_value_on_this_community_...

Are you thinking that because it's combined with tips and other ways to get help, that it's not as effective, maybe?

We appreciate you bringing this up, and also appreciate all of the help that you and other users provide.

-Josh
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Josh Holnagel, Employee

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Whoops, Robert beat me by a slim margin. But no fair! He didn't use a screenshot! :)
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Robert R., Online Community Admin

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I would also like to mention that on the main forum page you can find the same link as seen at:



Hope that helps and thanks again everyone!
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Alexei Budsan

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Recommend this be presented when creating one.

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Timbre4, Champion

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Thanks for bringing this up Rick. I've been discouraged from responding as of late. Seems there are too many ill-mannered gamers with unreal expectations and even people on trial versions demanding support as if they were paying customers and still rude at that. Hope the atmosphere improves!
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Fred Grover, Champion

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Timbre4 you are correct and I too hope this atmosphere improves. Have a great day/night. I am glad I am not the only one who has been seeing this and having the same feeling(s) here.
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Fred Grover, Champion

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I have to agree with what Rick has mentioned and some of this is very unnecessary in this forum and people have strayed away from what this forum was designed for as in helping others to learn and use the different TechSmith Software Applications. I have always tried to help users with various tasks and how myself and others have too when it comes to showing how something is accomplished in a certain software application.

I have been using and will continue using TechSmith Products for many years now and will always do my best to help users have a nice experience in using the software. I will let them know if something can or cannot be accomplished and if I do not know the answer I will try to get it for them or refer them to TechSmith Support if it is an error issue or some similar problem.

I do have to say that I hate seeing this great resource provided by TechSmith for their users turn into a Bit** Board or a place to argue and complain, cut down other users etc. Like I said this is a user to user forum to help each other learn the software and if there are technical issues or dislikes about something I am open to users expressing their feelings about it but feel this forum is not the place and should be done more one on one with TechSmith or another Forum for that should be started. I can honestly say that I did like the old way of the forum over this GetSatisfaction way as the old way seem to have more control and category management to it over this way. Just my opinion but I respect what TechSmith did when changing and have to learn to adapt to change. Not all changes in life or any other situation are going to be ones we enjoy but I guess we have to learn how to adapt in life. Just my 2 cents worth.

Anyway I feel TechSmith has always done a great job with their support department etc. This forum board was not an official forum for the employees to answer everything here they just jump in once in awhile and try to help. If it is error issues they have a support department so can we all try to get back to the true purpose of this forum please ? Thanks everyone and have a great day/night.
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Joe Morgan

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I don’t consider this a traditional user to user forum. TechSmith responds here all the time. I applaud their participation.

 However, it’s no illusion that people view this forum as a way to interact with TechSmith. That’s probably why so many posters try to address TechSmith here.

This is sad but true, personal attacks are the nature of social media. Just look at the moronic behavior of some of the people running for President. The GOP beat up each other and everyone else on twitter every  night .They also sound like schoolchildren. A surprising number of Americans  seem to view this behavior as Presidential.

There’s two ways to deal with this problem that comes to my mind.

1. Monitor and regulate this forum stringently. Removing profane language is a no brainer.  

However, from where I’m standing, regulation can also be a terrible solution. The second somebody starts regulating this forums content. Then, decides what gets posted and what gets tossed. What’s fair game and what isn’t fair game. It’s a recipe for disaster.

Freedom of the press and speech are highly revered American traditions. Where would this country be without it?

2. Be a bigger person than the one who posted the personal attack. Ignore them.

To engage a person who is already upset.  Only winds up goading that person into responding again.

Therefore, some of these ongoing back and forth attacks are actually self-inflicted. Ignoring someone like that is your best defense. It’s also the quickest way to defuse the situation.

I responded to a personal attack just this morning. I suggested to the poster that he may have forgotten his heart medication today. I expected an angry response as a result.

 I also had a busy day ahead of me away from my computer. I looked back on the thread tonight. I saw that two others had engaged with the irrational poster. I was somewhat amused by the back and forth banter. The banter was not only predictable, it was 100% avoidable.

Social media is nothing more than social media. Some people handle it better than others. If your easily offended and upset by others. Maybe public forums aren't for you. Participation in this forum is voluntary. How you handle it is up to you.

Regards, Joe    

(Edited)
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pjonesCET

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I disapprove of personal attacks. However, Many people ask questions that were original 2, 3, 4-5-6 years or more and yet have not been addressed for some time the are barely acknowledged or if they are, they often given canned response with no intent to do anything about the issue.  So even though its not right, users that want something done, get frustrated, and resort to name calling             
(Edited)
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Fred Grover, Champion

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I agree with you pjonesCET. I know that a lot of questions go unanswered and that can be very annoying and resort to name calling if someone expresses their opinion or says anything here which has been done. And whether or not some feel this is not a traditional user to user forum the fact is that this is a user to user forum and not all users can answer every question(s) here and they cannot expect TechSmith to do that either. It does sometimes appear that there is no intent to do anything about the issues but if it is an error within the software then it would be better for the users to contact TechSmith Support for an answer and when it comes to an Idea or requested feature for the future too. Or post your Ideas into the ideas Section of the Forum and that may still not get a response or make the feature request in a new maintenance release or version either but it is most likely being seen but I cannot say for sure. The reason I say that is it is not going to get done by an users on this forum here as we have no control over those things here.

Also, TechSmith Employees do stop in and try to answer question(s) on issues with a software application to try and help or will also refer them to the support department if needed. We as users cannot expect them to answer all the questions or concerns here in my personal opinion but others may feel different. Anyway I can understand how some would take this wrong when their questions or concerns are not answered here or they do not get a response or even an immediate response. But, that is when they should contact TechSmith with their concerns and issues as it does not help here as I stated users have no control over that.

Thanks for sharing your feedback and posting and have a great day/night.
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Rick Stone

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I have a similar view to Fred. I can only speak from my personal perspective, but I've been around forums for more than 15 years. No just here, but lots of other support forums. And I think it's kind of part and parcel of any forum that there seem to always be odd issues that leave even the development team scratching their heads as to what might even cause a particular situation and having no real idea of what one would do to resolve it.

I do also understand how folks get frustrated. It's part of that nifty "human experience" we all have.

I believe that when we see personal attacks, it's far too easy to simply grouse at a computer screen and ignore the fact there are live fellow humans on the other end reading the comments. It becomes similar to screaming at the television set.

All I'm really hoping to see is that perhaps we begin acknowledging that there are, in fact, other fellow humans at the other end of that. Perhaps pause before replying and ask yourself if what you are about to say via the keyboard is something you would actually say with your mouth if you were facing that person.

In some cases, it's similar to hearing a plea for help from a drowning person, tossing them a life saving flotation device, then getting groused at because you didn't have a yacht to offer them.

Cheers... Rick :)
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Joe Morgan

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pjonesCET   You hit the nail on the head.

Canned responses can be very frustrating. There also pretty easy to see through.

However, forum members leave responses that draw fire on a regular basis. Here is a quick example.

Leaving a Response that seems to justify the lack of a requested feature or programing change. Coupled with their personal feelings on why that is or should be.

 For the one requesting that feature or change, that’s probably the last thing they want to hear. It’s not very helpful either. These types of responses draw attacks quite a bit. Yet they keep getting posted.

Responses like that can be Idea killers as well.

When a new visitor to a thread sees an idea they like. Then, they see it getting shot down by either a Champion or long time member of this forum. That’s counterproductive. It can certainly discourage others from jumping into the conversation.

 My previous response reflects that everyone should accept some culpability for what they post. I know I do.

 Unwarranted attacks are another story altogether. Nobody has control over those.

 I also see that this post has been added to every available TechSmith forum. Yet, I don't see many people complaining about being attacked. That should probably tell you something.

Regards, Joe

(Edited)
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Mal Reynolds

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However, forum members leave responses that draw fire on a regular basis. Here is a quick example.

Leaving a Response that seems to justify the lack of a requested feature or programing change. Coupled with their personal feelings on why that is or should be.

 For the one requesting that feature or change, that’s probably the last thing they want to hear. It’s not very helpful either. These types of responses draw attacks quite a bit. Yet they keep getting posted.

Responses like that can be Idea killers as well.

I have to give two thumbs up to this as well. The last idea that I floated (https://feedback.techsmith.com/techsmith/topics/camtasia-text-tables-in-callouts) instantly had two champions grumbling into their beards about how "no, no, this isn't really a good use case, no, no, there are workarounds for this, mutter, mutter", then I spent what was, in retrospect, a ridiculous amount of time in justifying a request for a feature that really should already be there. And no, I don't buy that this was a case of "trying to understand". "Trying to understand" would be "tell me more about what you have in mind". Shooting the idea down is "I might think that for information that would lend itself to being better presented in a table, it would appear in the main part of the movie". I bit my tongue about it at the time but given that we're on the subject I'll say out loud what I thought then; "I don't care whether you think that, it's not helpful." I can fully understand why some may not bite their tongue and just cut loose.

Much as I love Camtasia as a whole in things like being able to create a completely flexible display it really is falling way behind the curve. I couldn't for the love of glub care that these guys can't see a use for the suggestion. I can see a use for the suggestion. I can see a use for massive improvements to the whole callout structure so that you can create any kind of overlay precisely, consistently, quickly and easily, and having that sort of thing just dismissed as a "whim" certainly doesn't make me feel any more favourably about it. I'm in complete agreement in wondering how many responses like that tend to shut newbies up because they don't want to be on the receiving end of something like that. In fact even I participate less than I once did because of precisely what you describe above far more than because of abusive language. The abuse is typically directed to TechSmith more than to other users, and since it often comes from people who lack either licence or clue it can be pretty easily disregarded. I stopped my post subscription to the forum (I only subscribe to the digest now) because (a) There were too many "It doesn't work!!!" posts which contained no details and (b) There were too many instances of suggestions getting told to use some fiddly and inefficient workaround.

And as fond as I am of TechSmith - indeed it's probably my favourite software company and has been for a few years now - it doesn't help that we don't have a roadmap for where they're going with Camtasia. The focus seems to be entirely on Snagit. I have no doubt that that boils over into frustration at times as well. But it's for certain that a dismissive approach to suggestions will too and the worst part is... I've never seen it come from TechSmith itself. They seem to be more open to suggestions than some of its users are.
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Rick Stone

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Gee Mal, perhaps what we need is a simple way to convey that when something is posted as a suggestion, it is no longer able to be commented on?

Or perhaps consider adding a simple line at the end of the suggestion saying something to the effect of I just want to vent about an issue and I don't want feedback or help or workarounds offered?

I'm not sure about others, but when I see a post such as the one you pointed to, I sort of make an assumption that not only may someone be putting it forth as a suggestion, but maybe (just maybe) it's an issue someone is actually struggling to resolve and by posting to the community you might be open to hearing suggestions that might spark a creative workaround that wasn't considered. Especially given that seeing an immediate change in the existing software is likely remote at best, Sorry I managed to misunderstand that. 

One other thing you seem to have misunderstood about that particular reply is that when a use case is asked about, it's not saying what is asked about has no merit and is being dismissed and demanding that you justify why it's needed. In most cases (at least from my perspective) it's an effort to coax users to better articulate what they are wanting to see as I might imagine TechSmith would have similar questions in order to consider development.

I can't recall ever one time using any sort of abusive language with anyone. I've read the thread you pointed to several times and I'm not seeing anywhere where you were berated or offered anything but help by anyone that replied. But I know that sometimes folks interpret things differently for whatever reason. If you felt I abused you in any way, I feel badly about that and offer my sincere apologies.

For the record, you only had a single champion engaging with you in that thread. As I was the first to reply to you, I'm assuming that you were referring to me as one of the two champions muttering and drooling into their beards. ;)

Cheers... Rick :)
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Fred Grover, Champion

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Rick I would agree with you. And Mal I was the only Champ from that post that I sen that commented and it was not grumbling or saying no to anything. I just stated that in my opinion that the tables would not work to good for callouts but if that was taken wrong by you for the suggestion I offered or what I said then I offer my apologies and sorry if it offended you or upset you. Please do not feel like your post are not welcome as any users post are welcome here and if other users offer work a rounds or another option or state why they feel it might not work to good then that is not to intentionally hurt someones feelings or knock their ideas or suggestions down. Have a great day/night.
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Joe Morgan

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Thanks for jumping in Mal! 
I see they didn't waste any time coming after you for expressing your opinion.

 I tried  to leave suggestions on how to avoid offending fellow posters in the future. I've seen dozens of these types of attacks. So I thought the topic should be  explored.

I've been under personal attack from the very people that have come here to complain about personal attacks ever since. 

You would think the topic covering  the possibly of them being  responsible for  killing good ideas would have given them some pause.

They haven't expressed a desire to improve matters or change anything at all . They've chosen to aggressively defend their actions instead.

 They can pat each other on the back until the cows come home. 

I'm throwing in the towel on this one. This is my last comment on the subject.

Regards, Joe
(Edited)
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Mal Reynolds

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> Gee Mal, perhaps what we need is a simple way to convey that when something is posted as a suggestion, it is no longer able to be commented on?

 

It's one thing to comment on something to improve the suggestion or expand it or, if there is a workaround which will fulfil all of the identified needs, suggest it. (Which did not happen in that thread.) It's another to dismiss the suggestion because you, personally, have no need for it or think that things should be done in a different way. The first is constructive. The second is time to keep quiet.

Or perhaps consider adding a simple line at the end of the suggestion saying something to the effect of I just want to vent about an issue and I don't want feedback or help or workarounds offered?

 

And THAT, Rick, is exactly the attitude that I'm talking about. There was nothing in that thread that was merely venting. I said that I saw a need, I said that the need was not being met by the existing options, I said that it could be met by making an option available. There was no venting there at all. This thread? That may be a different matter.

 

I'm not sure about others, but when I see a post such as the one you pointed to, I sort of make an assumption that not only may someone be putting it forth as a suggestion, but maybe (just maybe) it's an issue someone is actually struggling to resolve and by posting to the community you might be open to hearing suggestions that might spark a creative workaround that wasn't considered.

 

No, Rick, it was you making broad based assumptions and telling me in effect that I didn't know what I was doing. "Tables generally contain lots of information" No, Rick, they don't. Some tables contain lots of information. You'll typically find them in Word documents or .pdfs. Given the limits of video presentation it's a pretty safe bet to say that the tables that I had in mind were just structured layouts of onscreen information because that's all that is likely to fit. For such tables "it would appear in the main part of the movie".  What does that even mean? My movies consist of both Powerpoint recordings and live action merged together to make training videos. Both are "the main part of the movie". In Powerpoint I can generate tables. Over the live action part I can't unless I do it as a separate video clip that I plaster over the top of the live action segment in which case you end up with a video that is so inconsistent in its look and feel that it looks like a amateurish ransom note. It's exactly the same with animated bullet points, although at least those CAN be faked using Camtasia's existing callout technology, albeit in a distinctly fiddly fashion. NONE of this had the effect of "sparking creative workarounds", it was just you shooting down an idea because you, personally, didn't see a need for it.

 

Especially given that seeing an immediate change in the existing software is likely remote at best, Sorry I managed to misunderstand that.

 

The whole POINT of floating ideas isn't to get an IMMEDIATE change in the software. Nobody in a reasonable frame of mind expects that. It's to flag shortcomings in the software that Techsmith may see as an option in future versions. If that were not the case we wouldn't have an IDEA tag.


There are a LOT of things that need fixing in callouts in particular to ensure that they are easy to use, easy to generate and consistent in size and shape. But nobody is expecting them in a patch release. In version 9, wherever on the horizon that might be? Maybe. But if you don't ask, you don't get.

> One other thing you seem to have misunderstood about that particular reply is that when a use case is asked about, it's not saying what is asked about has no merit and is being dismissed and demanding that you justify why it's needed. In most cases (at least from my perspective) it's an effort to coax users to better articulate what they are wanting to see as I might imagine TechSmith would have similar questions in order to consider development.

 

And two things that YOU seem to have misunderstood are:

(a) That is done by ASKING for more details, not by STATING that things should be done in the mystical "main part of the movie" and that tables have "lots of information", when you clearly didn't know what the tables were intended to be for; and

(b) You ain't TechSmith. If they have questions, and in my experience TechSmith DO ask questions when they don't understand the point of a request, they'll certainly ask them.

 

> I can't recall ever one time using any sort of abusive language with anyone.

 

Wow. Who said you did? I didn't. Joe didn't. What we said is that your attitude of talking down to people instead of across at them, telling them that they're doing things in a way that doesn't fit with your own ideas rather than seeking to understand what it is that they are doing, will tend to annoy some people. And some of them will come straight out and blow up at you as a result. Generally those will be people who have a high level of frustration and who don't appreciate that in terms of customer responsiveness, TechSmith is about as good as it gets.


And that's in part why I'm venting here, because you don't seem to have a great deal of appreciation of WHY you might be getting some of the responses that you get, making this thread more than a tad self-serving.

 

> I've read the thread you pointed to several times and I'm not seeing anywhere where you were berated or offered anything but help

 

Again, did I say that I was berated? And telling someone "no, it should be done this way" in "the main body of the movie" might be your idea of help. It is not mine. What you offered there was neither helpful nor constructive. What might have been is if you kept your opinions to yourself until you had a clear understanding of what I was trying to achieve and that would have been obtained through QUESTIONS, not DECLARATIONS. Joe is right, you've gotten to the point where you simply don't see how that approach can rub people up the wrong way. Yes, there ARE a lot of people who are thoroughly inexperienced in Camtasia or in making video recordings but you're tending to speak to EVERYONE in that way.

 

> If you felt I abused you in any way, I feel badly about that and offer my sincere apologies.

 

I don't feel that you abused me, but I don't think that you were really listening either. In a way I can understand how it can get to that point because you probably are one of the most experienced Camtasia users out there. I'm similar in another piece of software that I use and find that I often have to pull myself up and try to see things through the eyes of the person who was asking the question. I don't think that you do that often enough.

 Anyway, as with Joe I think I'll just drop it at this point.

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Rick Stone

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"I also see that this post has been added to every available TechSmith forum. Yet, I don't see many people complaining about being attacked. That should probably tell you something."

I'm not sure if that's what you were suggesting, but this thread was not repeatedly posted again and again to all the different forums. It is simply showing up on all of them because at the time it was posted, I elected to tag all of them as it's not really product related but forum related.

And just to let you know, this post also wasn't really about your own personal belittling of Fred Grover and myself at one point. Moreover, it was instilled by the attack I observed against you as well as Fred by another person as well as an attitude by some that I'm seeing.

I know that I personally have unintentionally drawn fire for having the sheer audacity to actually try and make sense of at least one request. That would be the request for the 60FPS. Perhaps it's just odd that someone like myself would want to actually understand something before just either lighting the torches and grabbing the pitchforks in an effort to goad TechSmith into bowing to our every whim. Is that an acceptable form of culpability? ;) 

Silly me. ;)

Am I pro TechSmith? Sure! I think they are a terrific bunch of folks. But I also like to keep in mind that operating in this arena is not unlike visiting their living room. As such, while I might not be thrilled with all their moves, I don't see it as my job to march in and begin telling them how awful their decor is and who in their right mind thought it was a good idea to put the couch near the window. And oh, by the way, those chips they are serving are just icky! ;)

Cheers all... Rick :)
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Joe Morgan

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Well Rick, I didn’t mention anybody by name or go after anyone personally. I thought I was very neutral in my postings. Here’s a response to your post.

I know how posting to this forum works Rick.

 You wanted to draw everyone you could into this conversation. That’s why you linked it to every forum. That’s 17 in total by my count.  

3 people including you have actually voiced complaints so far. So yeah, I think that should tell you something.That’s what I was suggesting. In other words, I don’t think a lot of people are nearly as offended as you seem to be. Maybe an avalanche of support is forth coming. Only time will tell.

I never said this thread was about me and I didn’t think it was.

Here’s the thing, sometimes the way you respond to others triggers an undesirable response.

Somebody who is upset generally doesn’t care how much you love TechSmith or how well their products have served you in the past and present. I’ve seen posters get upset with you for telling them this on many occasions.

After all that negative the feedback, I would think you would change your demeanor.  That’s the point I have been trying to get across.

 I know my demeanor has evolved. This posting would have been worded very differently if it hadn’t. 

You can deflect all culpability for your postings if you wish. Did you ever hear the one about what makes history repeat itself?

Regards, Joe
(Edited)
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Fred Grover, Champion

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Well I would agree with what Rick said and I can understand why he tagged it for all the post categories as it is not really software related it is more about the forum and things going on. I have tried and will continue out of respect to bite my tongue as they say and that is why I do not say how I really feel as I have been on these forum boards to long with TechSmith and through the years have helped a lot of other users to learn something or help them solve a problem or refer them to the support department to get their issues resolved.

I am if people want to call me that Pro TechSmith as their support department has always gone above and beyond for me and I know other users and it did not cost us anything as it is free and some places I have used support at did not even respond back which I will not complain and understand but if I use any software or product and do not get good support then I will choose whether I want to continue to use it no matter how much I like or use the software or product.

I would not say Rick was trying to draw everyone into this post or conversation but it is a forum board right now in my opinion that does have issues with personal attacks and a lot of negative instead of trying to help one another to solve the problem(s). Like I have stated before and will again I can understand users getting upset with a feature being removed and they have that right. But, TechSmith has their reasons for everything they do and they can stand up for themselves and I have offered opinions of why I feel something might have been removed and then look out someone wants to bite my head off or step in and tel me I have no right to post here. That should never happen either. This whole thing and issue is out of control and I feel we either all need to get along or just ignore each other. Should people get banned from the forum ? Who is to say on that and if it depends on if they go by the guidelines that TechSmith has setup for this community. I do know through the years there have been many unwanted post with porn, bad offensive language, knocking other users down or the belittling of another user and I feel that is not the thing for any of us to be doing and the person should get a warning or banned if they continue. Just my opinion.

And Joe when you posted this I cannot speak for Rick but I can speak for myself.

"Well Rick, I didn’t mention anybody by name or go after anyone personally. I thought I was very neutral in my postings. Here’s a response to your post."

I would disagree as you did have a post with an image of both me and Rick that was not right and you did mention names on that post with a graphic. I did not get offended by it but can say I did not think it was necessary for you to try to knock me down for loving the TechSmith Software that I use on a daily basis. But, I guess you may or may not argue the point that you were not naming anyone.

Also I would have to say if Rick stated how he loves the software which I have to and that it has helped him make money in the past or present then he is just stating that it is working for him and users may get upset, mad and not want to hear that but he has the right as does anyone else. Is it that they get mad because they are not or because the software is not working like they want it to is the question? I mean I have made some extra money with the TechSmith software as well as other software myself and without it I would not have been able to do that and I know others have done this too and stated that here in the past and present.

Anyway all in all I think this issue has gone on long enough so I will be Man enough to say that I am not going to participate in this debate anymore unless my name is brought into it and that if I do not like something I see then I will just ignore it. Hard to do and I will not make a promise I can stick to that gun but I will do my best.

I mean we are all adults here and this is something we need to do to bring this forum back to what it is supposed to be used for and help the users to learn and solve problems if we have an answer or solution that might have worked for us and share them with each other. If not then yes if we post and let a user know that it is better to contact the support department and give them the information for doing so we should not be criticized as it is just trying to let them know it is the best option for them to get help.

Well, that is all for now so how about we all try to get along and quit with all of this and move on. Have a great day/night.
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Timbre4, Champion

  • 680 Posts
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As this forum lacks a PM function; I will say I am at tim.mcdonnell@mitchell1.com and leave it at that.
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Joe Morgan

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Fred, this comment is directed primarily at you.

I thought Mal’s feedback in this thread was Priceless. It depicted exactly what I was trying to get at in my previous postings on this matter.

With respect to the graphic I posted that you referenced above. It was in fact a personal attack that was directed at You and Rick. This also occurred in the not to distant past. It was created in a thread where you and Rick were posting the same type of responses that made Mal angry. He addressed that in great detail to both of you over the weekend. The comments I’m referring to were directed at another member of this community altogether.

Fred, you maintain a civil tone with your postings in most cases. Rick is a different story altogether. I’ve gone after him several times over it. I can see why Rick may not be open to my suggestions. That probably applies to you as well Fred.

I’ve also blasted TechSmith when I felt they were in the wrong. I’ve toned down my responses in most cases.

I’ve been a member of this community since Nov. 23 / 2013. So I’m new here when compared to a lot of you. I’ve racked up 441 reply likes so far. To the best of my knowledge that’s more than any current member. This regards Camtasia and SnagIt for Windows. I just recently bypassed kayakman but I expect him to regain that lead.  

I am proud of that accomplishment. It required a lot of man hours on my part.  

So this is my final point Fred. You said you agreed with Rick’s condescending response to Mal. That response got blasted by Mal, rightfully so in my opinion. He seemed to let you off the hook for that. I’m a little shocked that you would back a response that was worded that way. You two have been racking up likes by patting each other on the back for this behavior.

Rick posted another one of his classic responses just yesterday. Anybody that uses OBS would have understood the question. Anybody who has not probably wouldn’t be in a good position to answer the question in the first place. I’ve seen him tell others to do a Google Search for their answers. He should have taken his own advice and never posted to that thread.

https://feedback.techsmith.com/techsmith/topics/does-anyone-know-why-when-i-record-from-obs-then-put-in-camtasia-it-turns-into-audio-or-it-says

I said I was done responding to this thread the other day. But I couldn’t let this go.

 I prefer civility and I really try to be, but these matters can really push my buttons. It has invoked personal attacks from me at times. And yes, at Rick yesterday.  Sometimes the anger has triggered an unfair response. I don’t feel that way about this response .I’m usually just trying to stand up for the person that is getting nowhere with their idea, concerns or problems.  

Judging by your responses to Mal I’ve probably wasted my time in bringing this up.

 Most personal attacks are self-inflicted from my observations. Go ahead and blast away at my opinion. Apparently, I’ve re-opened the door. You and Rick can tally up some more likes by coming after me now.

Regards, Joe

(Edited)
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Kelly Mullins, TechSmith Employee & Helper

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Hi all,
Please remember we are all here to HELP those in the user community. When posting ANY comment:
  1. Be nice.
  2. Make no personal attacks.
  3. Above all, be helpful.
If what you are about to post does NOT fall into ALL 3 of these categories, resist the impulse to click the REPLY button.

Remember:
  • Squabbling helps nobody.
  • Personal attacks help nobody.
  • Most often trying to defend your position helps nobody.

Thank you.
Kelly
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Fred Grover, Champion

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I agree with you Kelly. That is why I am ignoring the post Joe directed at me before yours. But I will say it is not a numbers game or who has the most liked replies or anything. I mean who does not like to like the arguing comments, Just saying and to all this does need to come to an end. So from here on out if anything else is directed at me then I will do my best to ignore it. Just sometimes wish this was a face to face community. No take that back as that might be an all out war.

I will do my best to help others as I have through the years but if this kind of stuff continues I may just let others have it. For those of you I have helped and introduced to the TechSmith Products if you need me get a hold of me if I do not answer. Have a great day/night everyone.

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