I'm thinking perhaps a sticky thread might be created somewhere?
My view is that we are all here to help one another as best we can and there should be zero tolerance for personal attacks in that process.
Cheers... Rick :)
Thanks for bringing this up. I'll repost the link that Daniel did regarding forum guidlines below. As always we appreciate your assistance, feedback, willingness to help and your loyalty to TechSmith.
My guess is that it's because you see it so often, that it's hard to notice. :) But we do have community guidelines on the main forum page:
And here's the link to the post:
Are you thinking that because it's combined with tips and other ways to get help, that it's not as effective, maybe?
We appreciate you bringing this up, and also appreciate all of the help that you and other users provide.
Hope that helps and thanks again everyone!
I have been using and will continue using TechSmith Products for many years now and will always do my best to help users have a nice experience in using the software. I will let them know if something can or cannot be accomplished and if I do not know the answer I will try to get it for them or refer them to TechSmith Support if it is an error issue or some similar problem.
I do have to say that I hate seeing this great resource provided by TechSmith for their users turn into a Bit** Board or a place to argue and complain, cut down other users etc. Like I said this is a user to user forum to help each other learn the software and if there are technical issues or dislikes about something I am open to users expressing their feelings about it but feel this forum is not the place and should be done more one on one with TechSmith or another Forum for that should be started. I can honestly say that I did like the old way of the forum over this GetSatisfaction way as the old way seem to have more control and category management to it over this way. Just my opinion but I respect what TechSmith did when changing and have to learn to adapt to change. Not all changes in life or any other situation are going to be ones we enjoy but I guess we have to learn how to adapt in life. Just my 2 cents worth.
Anyway I feel TechSmith has always done a great job with their support department etc. This forum board was not an official forum for the employees to answer everything here they just jump in once in awhile and try to help. If it is error issues they have a support department so can we all try to get back to the true purpose of this forum please ? Thanks everyone and have a great day/night.
I don’t consider this a traditional user to user forum. TechSmith responds here all the time. I applaud their participation.
However, it’s no illusion that people view this forum as a way to interact with TechSmith. That’s probably why so many posters try to address TechSmith here.
This is sad but true, personal attacks are the nature of social media. Just look at the moronic behavior of some of the people running for President. The GOP beat up each other and everyone else on twitter every night .They also sound like schoolchildren. A surprising number of Americans seem to view this behavior as Presidential.
There’s two ways to deal with this problem that comes to my mind.
1. Monitor and regulate this forum stringently. Removing profane language is a no brainer.
However, from where I’m standing, regulation can also be a terrible solution. The second somebody starts regulating this forums content. Then, decides what gets posted and what gets tossed. What’s fair game and what isn’t fair game. It’s a recipe for disaster.
Freedom of the press and speech are highly revered American traditions. Where would this country be without it?
2. Be a bigger person than the one who posted the personal attack. Ignore them.
To engage a person who is already upset. Only winds up goading that person into responding again.
Therefore, some of these ongoing back and forth attacks are actually self-inflicted. Ignoring someone like that is your best defense. It’s also the quickest way to defuse the situation.
I responded to a personal attack just this morning. I suggested to the poster that he may have forgotten his heart medication today. I expected an angry response as a result.
I also had a busy day ahead of me away from my computer. I looked back on the thread tonight. I saw that two others had engaged with the irrational poster. I was somewhat amused by the back and forth banter. The banter was not only predictable, it was 100% avoidable.
Social media is nothing more than social media. Some people handle it better than others. If your easily offended and upset by others. Maybe public forums aren't for you. Participation in this forum is voluntary. How you handle it is up to you.
Also, TechSmith Employees do stop in and try to answer question(s) on issues with a software application to try and help or will also refer them to the support department if needed. We as users cannot expect them to answer all the questions or concerns here in my personal opinion but others may feel different. Anyway I can understand how some would take this wrong when their questions or concerns are not answered here or they do not get a response or even an immediate response. But, that is when they should contact TechSmith with their concerns and issues as it does not help here as I stated users have no control over that.
Thanks for sharing your feedback and posting and have a great day/night.
I do also understand how folks get frustrated. It's part of that nifty "human experience" we all have.
I believe that when we see personal attacks, it's far too easy to simply grouse at a computer screen and ignore the fact there are live fellow humans on the other end reading the comments. It becomes similar to screaming at the television set.
All I'm really hoping to see is that perhaps we begin acknowledging that there are, in fact, other fellow humans at the other end of that. Perhaps pause before replying and ask yourself if what you are about to say via the keyboard is something you would actually say with your mouth if you were facing that person.
In some cases, it's similar to hearing a plea for help from a drowning person, tossing them a life saving flotation device, then getting groused at because you didn't have a yacht to offer them.
Cheers... Rick :)
pjonesCET You hit the nail on the head.
Canned responses can be very frustrating. There also pretty easy to see through.
However, forum members leave responses that draw fire on a regular basis. Here is a quick example.
Leaving a Response that seems to justify the lack of a requested feature or programing change. Coupled with their personal feelings on why that is or should be.
For the one requesting that feature or change, that’s probably the last thing they want to hear. It’s not very helpful either. These types of responses draw attacks quite a bit. Yet they keep getting posted.
Responses like that can be Idea killers as well.
When a new visitor to a thread sees an idea they like. Then, they see it getting shot down by either a Champion or long time member of this forum. That’s counterproductive. It can certainly discourage others from jumping into the conversation.
My previous response reflects that everyone should accept some culpability for what they post. I know I do.
Unwarranted attacks are another story altogether. Nobody has control over those.
I also see that this post has been added to every available TechSmith forum. Yet, I don't see many people complaining about being attacked. That should probably tell you something.
I'm not sure if that's what you were suggesting, but this thread was not repeatedly posted again and again to all the different forums. It is simply showing up on all of them because at the time it was posted, I elected to tag all of them as it's not really product related but forum related.
And just to let you know, this post also wasn't really about your own personal belittling of Fred Grover and myself at one point. Moreover, it was instilled by the attack I observed against you as well as Fred by another person as well as an attitude by some that I'm seeing.
I know that I personally have unintentionally drawn fire for having the sheer audacity to actually try and make sense of at least one request. That would be the request for the 60FPS. Perhaps it's just odd that someone like myself would want to actually understand something before just either lighting the torches and grabbing the pitchforks in an effort to goad TechSmith into bowing to our every whim. Is that an acceptable form of culpability? ;)
Silly me. ;)
Am I pro TechSmith? Sure! I think they are a terrific bunch of folks. But I also like to keep in mind that operating in this arena is not unlike visiting their living room. As such, while I might not be thrilled with all their moves, I don't see it as my job to march in and begin telling them how awful their decor is and who in their right mind thought it was a good idea to put the couch near the window. And oh, by the way, those chips they are serving are just icky! ;)
Cheers all... Rick :)
Well Rick, I didn’t mention anybody by name or go after anyone personally. I thought I was very neutral in my postings. Here’s a response to your post.
I know how posting to this forum works Rick.
You wanted to draw everyone you could into this conversation. That’s why you linked it to every forum. That’s 17 in total by my count.
3 people including you have actually voiced complaints so far. So yeah, I think that should tell you something.That’s what I was suggesting. In other words, I don’t think a lot of people are nearly as offended as you seem to be. Maybe an avalanche of support is forth coming. Only time will tell.
I never said this thread was about me and I didn’t think it was.
Here’s the thing, sometimes the way you respond to others triggers an undesirable response.
Somebody who is upset generally doesn’t care how much you love TechSmith or how well their products have served you in the past and present. I’ve seen posters get upset with you for telling them this on many occasions.
After all that negative the feedback, I would think you would change your demeanor. That’s the point I have been trying to get across.
I know my demeanor has evolved. This posting would have been worded very differently if it hadn’t.
You can deflect all culpability for your postings if you wish. Did you ever hear the one about what makes history repeat itself?Regards, Joe
I am if people want to call me that Pro TechSmith as their support department has always gone above and beyond for me and I know other users and it did not cost us anything as it is free and some places I have used support at did not even respond back which I will not complain and understand but if I use any software or product and do not get good support then I will choose whether I want to continue to use it no matter how much I like or use the software or product.
I would not say Rick was trying to draw everyone into this post or conversation but it is a forum board right now in my opinion that does have issues with personal attacks and a lot of negative instead of trying to help one another to solve the problem(s). Like I have stated before and will again I can understand users getting upset with a feature being removed and they have that right. But, TechSmith has their reasons for everything they do and they can stand up for themselves and I have offered opinions of why I feel something might have been removed and then look out someone wants to bite my head off or step in and tel me I have no right to post here. That should never happen either. This whole thing and issue is out of control and I feel we either all need to get along or just ignore each other. Should people get banned from the forum ? Who is to say on that and if it depends on if they go by the guidelines that TechSmith has setup for this community. I do know through the years there have been many unwanted post with porn, bad offensive language, knocking other users down or the belittling of another user and I feel that is not the thing for any of us to be doing and the person should get a warning or banned if they continue. Just my opinion.
And Joe when you posted this I cannot speak for Rick but I can speak for myself.
"Well Rick, I didn’t mention anybody by name or go after anyone personally. I thought I was very neutral in my postings. Here’s a response to your post."
I would disagree as you did have a post with an image of both me and Rick that was not right and you did mention names on that post with a graphic. I did not get offended by it but can say I did not think it was necessary for you to try to knock me down for loving the TechSmith Software that I use on a daily basis. But, I guess you may or may not argue the point that you were not naming anyone.
Also I would have to say if Rick stated how he loves the software which I have to and that it has helped him make money in the past or present then he is just stating that it is working for him and users may get upset, mad and not want to hear that but he has the right as does anyone else. Is it that they get mad because they are not or because the software is not working like they want it to is the question? I mean I have made some extra money with the TechSmith software as well as other software myself and without it I would not have been able to do that and I know others have done this too and stated that here in the past and present.
Anyway all in all I think this issue has gone on long enough so I will be Man enough to say that I am not going to participate in this debate anymore unless my name is brought into it and that if I do not like something I see then I will just ignore it. Hard to do and I will not make a promise I can stick to that gun but I will do my best.
I mean we are all adults here and this is something we need to do to bring this forum back to what it is supposed to be used for and help the users to learn and solve problems if we have an answer or solution that might have worked for us and share them with each other. If not then yes if we post and let a user know that it is better to contact the support department and give them the information for doing so we should not be criticized as it is just trying to let them know it is the best option for them to get help.
Well, that is all for now so how about we all try to get along and quit with all of this and move on. Have a great day/night.
Fred, this comment is directed primarily at you.
I thought Mal’s feedback in this thread was Priceless. It depicted exactly what I was trying to get at in my previous postings on this matter.
With respect to the graphic I posted that you referenced above. It was in fact a personal attack that was directed at You and Rick. This also occurred in the not to distant past. It was created in a thread where you and Rick were posting the same type of responses that made Mal angry. He addressed that in great detail to both of you over the weekend. The comments I’m referring to were directed at another member of this community altogether.
Fred, you maintain a civil tone with your postings in most cases. Rick is a different story altogether. I’ve gone after him several times over it. I can see why Rick may not be open to my suggestions. That probably applies to you as well Fred.
I’ve also blasted TechSmith when I felt they were in the wrong. I’ve toned down my responses in most cases.
I’ve been a member of this community since Nov. 23 / 2013. So I’m new here when compared to a lot of you. I’ve racked up 441 reply likes so far. To the best of my knowledge that’s more than any current member. This regards Camtasia and SnagIt for Windows. I just recently bypassed kayakman but I expect him to regain that lead.
I am proud of that accomplishment. It required a lot of man hours on my part.
So this is my final point Fred. You said you agreed with Rick’s condescending response to Mal. That response got blasted by Mal, rightfully so in my opinion. He seemed to let you off the hook for that. I’m a little shocked that you would back a response that was worded that way. You two have been racking up likes by patting each other on the back for this behavior.
Rick posted another one of his classic responses just yesterday. Anybody that uses OBS would have understood the question. Anybody who has not probably wouldn’t be in a good position to answer the question in the first place. I’ve seen him tell others to do a Google Search for their answers. He should have taken his own advice and never posted to that thread.
I said I was done responding to this thread the other day. But I couldn’t let this go.
I prefer civility and I really try to be, but these matters can really push my buttons. It has invoked personal attacks from me at times. And yes, at Rick yesterday. Sometimes the anger has triggered an unfair response. I don’t feel that way about this response .I’m usually just trying to stand up for the person that is getting nowhere with their idea, concerns or problems.
Judging by your responses to Mal I’ve probably wasted my time in bringing this up.
Most personal attacks are self-inflicted from my observations. Go ahead and blast away at my opinion. Apparently, I’ve re-opened the door. You and Rick can tally up some more likes by coming after me now.
Please remember we are all here to HELP those in the user community. When posting ANY comment:
- Be nice.
- Make no personal attacks.
- Above all, be helpful.
- Squabbling helps nobody.
- Personal attacks help nobody.
- Most often trying to defend your position helps nobody.
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
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