freezing videone... not sporadically freezes. Takes longer to render now on 18. Ed Lamb

  • 1
  • Question
  • Updated 4 months ago
Camtasia 18 freezes some times...  fades all to gray and says Camtasia not responding.... comes back and all is suddenly ok... and finally rendering is very... very slow.  Is it still in beta test?  Help..  
Photo of ed lamb

ed lamb

  • 5 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Naomi Skarzinski

Naomi Skarzinski

  • 201 Posts
  • 188 Reply Likes
Are you using a MOV file? You may want to convert it to a MP4. Some MOV files seem to have issues. I ran into this and converted to high resolution MP4 and didn't have any issues.
Photo of ed lamb

ed lamb

  • 5 Posts
  • 0 Reply Likes
The freezing is while building and editing a film.  Does not happen all the time.... but does happen.  The slowness of rendering is for an mp/4 file.

Thanks for the reply.
Photo of Naomi Skarzinski

Naomi Skarzinski

  • 201 Posts
  • 188 Reply Likes
Hmmm, i don't know what operating system you're on; however, you may want to put a support ticket into TechSmith. Their support service is free and they may be able to help you with your settings on your computer. I haven't had any issues with rendering MP4 files.  https://support.techsmith.com
Photo of ed lamb

ed lamb

  • 5 Posts
  • 0 Reply Likes
I like the approach that 18 has taken...  I have confidence in Techsmith to solve problems.  Will be patient but I trust them to get problems fixed...  I will wait a short while before giving up.