Frequent Crashes - Camtasia Mac 2018

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  • Updated 2 weeks ago
Camtasia is unstable crashes frequently.  almost unusable
I recently purchased Camtasia 2018 for Mac
When I add clip from a user defined library, the program crashes during playback
When there are movies over about 20 mins, it starts to run slowly.  Skips Frames during playback, stalls on fades - makes previewing unusable.

I am using a 
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
32 GB 1867 MHz DDR3
AMD Radeon R9 M390 2048 MB

I have over 1.25 TB in free hard drive space, all internal
and have reverted back to internal speakers and (gasp) internal microphone)

no difference - it is a festival of crashes

anyone have the same experience, or any ideas?

just trying to use the program as intended.
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Big Dog

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Posted 2 weeks ago

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Paul Middlin, Employee

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I'm so sorry to hear how poorly that's working for you. Generally Camtasia doesn't suffer from such instability- there must be something strange going on, on your mac. I think you'd be best served by opening a ticket with Support so they can get the crash dumps and diagnostics to see what's in conflict.
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Stephen Wagner, Employee

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Are you running OS X 10.14 (Mojave)?  If so, 10.14.1 was released today, and if you upgrade it might help.  We were seeing some strange crashes in 10.14 that could not be reproduced in the beta versions of 10.14.1.