Frequent Crashing in 2018 version

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  • Problem
  • Updated 8 months ago
I am now beginning to use Snagit 2018 extensively and find that is crashes consistently. Often times it happens when I am using features such as Magic Wand and Step. Its also very sluggish when responding to selection/applying features.
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cassie811

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Posted 8 months ago

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Joe Morgan

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I've been using SnagIt 2018 since it's release. It's been very stable for me.

What are the specs of your computer?  What version of Windows are you running?

I would try a repair install or reinstall of SnagIt for starters.



If it's still unstable I would contact Tech Support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)
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jim

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Check for display driver updates for your computer. SnagIT 2018 has been very reliable and stable for me
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cassie811

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Thanks!  I did go ahead and submit a ticket.  Just hoping for a "miracle" (lol) response. 
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Joe Morgan

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TechSmith's Support has fast response times.  You'll probably hear from them sometime tomorrow.
No joke.
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Paul

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Me too.

And I have the latest drivers.

And I have done a repair

And I have recently done a complete re-install

Nothing makes any difference

I have just come to accept that I will need to restart it 2 or 3 times a day, and probably lose some work.

OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Processor Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 16.0 GB
Runs off SSD

But I will raise a ticket too

Paul