Frequent Crashing in 2018 version

  • 3
  • Problem
  • Updated 2 years ago
I am now beginning to use Snagit 2018 extensively and find that is crashes consistently. Often times it happens when I am using features such as Magic Wand and Step. Its also very sluggish when responding to selection/applying features.
Photo of cassie811


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Posted 2 years ago

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Photo of Joe Morgan

Joe Morgan

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I've been using SnagIt 2018 since it's release. It's been very stable for me.

What are the specs of your computer?  What version of Windows are you running?

I would try a repair install or reinstall of SnagIt for starters.

If it's still unstable I would contact Tech Support.

This is a Free Service............... Submit a ticket

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of jim


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Check for display driver updates for your computer. SnagIT 2018 has been very reliable and stable for me
Photo of cassie811


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Thanks!  I did go ahead and submit a ticket.  Just hoping for a "miracle" (lol) response. 
Photo of Joe Morgan

Joe Morgan

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TechSmith's Support has fast response times.  You'll probably hear from them sometime tomorrow.
No joke.
Photo of Paul


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Me too.

And I have the latest drivers.

And I have done a repair

And I have recently done a complete re-install

Nothing makes any difference

I have just come to accept that I will need to restart it 2 or 3 times a day, and probably lose some work.

OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Processor Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 16.0 GB
Runs off SSD

But I will raise a ticket too