FTP filename missing extention

The file created for an FTP upload is being created without an extension!

barry

15 Posts
2 Reply Likes
bummed out, dude!

Posted 2 years ago

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

Hi Barry,

Sorry about this! If you are using FTP custom code, you can add .[fileext] to the end and it will solve the issue. We will make sure to get this fixed so you don't have to do this though.

Comment

2 years ago

barry

15 Posts
2 Reply Likes

Thanks for the reply, Luke. Adding [.filext] won't help, because the actual file doesn't have an extension!

Comment

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

Sorry for the misunderstanding, I see what you're saying. Are you sharing an image or a video? Is it a capture you took with Snagit or something you brought into Snagit?

Comment

2 years ago

barry

15 Posts
2 Reply Likes

Sharing an image capture took with snagit.

Comment

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

Captures taken with Snagit have the extension .snagproj, but we hide that when we display it in Snagit. When you go to share however, we convert the capture into a png (or whatever your Drag and Paste format is set to in Snagit's advanced settings). If you add the .[fileext] to the ftp custom code, it should solve the issue.

Let us know if you have any other questions.

(Edited)

Comment

2 years ago

barry

15 Posts
2 Reply Likes

I have the Drag & Paste format set to png.
When the file is created on the server it is created without an extension. See screen shot (which I saved to my computer using snagit, and it correctly added a png extension - this does not happen when uploading via FTP). See extension missing on server:
Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1551505/RackMultipart20170213-53398-kgr5g5-2017-02-13_11-28-09_inlinepng1487014178

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1551505/RackMultipart20170213-53398-kgr5g5-2017-02-13_11-28-09_inlinepng1487014178

Comment

2 years ago

barry

15 Posts
2 Reply Likes

FYI, I am also in contact with Nate at Techsmith here: https://support.techsmith.com/hc/en-us/requests/309019?page=1

Comment

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

Ok, I see the same thing you're seeing, although I'm able to fix it by adding .[fileext] to the end of the custom code field in the FTP plugin setup. Does adding that work for you?

Comment

2 years ago

barry

15 Posts
2 Reply Likes

Haven't tried it, but again the clipboard code is not the problem. The Actual Filename on the server is the problem! Are you seeing that? If you add the fileext to the clipboard can you actually reference that file on the servier (ie display it??) How could it???

Comment

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

The custom clipboard code will actually modify the filename before sending it to the server. It needs to in order to ensure that the clipboard contents match the file on the server.

Comment

2 years ago

barry

15 Posts
2 Reply Likes

Well, whaddya know. That works! Thanks!

Comment

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

Glad to hear it! Sorry for the confusion.

Comment

2 years ago

barry

15 Posts
2 Reply Likes

I spoke too soon. I use two different FTP outputs. One with Image tags, one without. The output without img tags works fine. This is custom clipboard code:

http://www.WaccoBB.net/forums/waccobb/keep90days/[filename].[fileext]

HOWEVER, my other output, which wraps the return filename with [IMG]...[/IMG] tags does not.

Here is the custom clipboard output:

[IMG]http://www.WaccoBB.net/forums/waccobb/keep90days/[filename].[fileext][/IMG]

The file that gets created is called "IMG]" (no quotes). See screen shot. Can you duplicate??

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1551559/RackMultipart20170213-25479-icblt1-2017-02-13_12-42-59_inlinepng1487018668

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1551559/RackMultipart20170213-25479-icblt1-2017-02-13_12-42-59_inlinepng1487018668

Comment

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

It looks like the issue there is the / since it sees that and treats it as a folder.

Comment

2 years ago

barry

15 Posts
2 Reply Likes

That's understandable. Can you fix it? Seems like it would be (or should be) a common use case.

Comment

2 years ago

Luke Griffioen, Employee

712 Posts
175 Reply Likes

Yes we can look into getting this fixed. Just to make sure I understand the problem correctly, you want the file on the FTP server from this example

[IMG]http://www.WaccoBB.net/forums/waccobb/keep90days/[filename].[fileext][/IMG]

to end up looking something like

http://www.WaccoBB.net/forums/waccobb/keep90days/filename.png

and the custom clipboard text to look like

[IMG]http://www.WaccoBB.net/forums/waccobb/keep90days/filename.png[/IMG]

Comment

2 years ago

barry

15 Posts
2 Reply Likes

Correct! It used to work until the last update. If you need the clipboard code to be encoded differently so your parser doesn't get confused, that's fine by me as long as it is well documented.