full screen capture not working for me

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  • Updated 2 months ago
Full screen all in one capture not working for me; I choose all in one; then i choose full screen; then i hit the icon at the bottom; the entire screen scrolls, but when it opens in the editor, I get the full vertical height, but I only get about 60% of the width. Can anyone help?
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paulsbrown.aia

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Posted 2 years ago

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paulsbrown.aia

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PS; it works fine on my work computer. I think that verrsion is olderr and I get an icon at the lower right I can choose. This version is newer and I don't seem to have that icon; just one at the bottom.
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paulsbrown.aia

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But the orange dotted line box is around the entire width; so It seems like it should be capturing the entire width. When it scrolls.
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paulsbrown.aia

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it seeems like i should  havave three icons on my screen when I start my capture, like I do at work. I only have one.
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paulsbrown.aia

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Custom scroll option seems to work. I consider this a work-around.
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Donald Beattie

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Fixed Ok this just happened to me today, the way I fixed it was to open the menu in the browser I was using and click "Print" in the next window the view was at 150% I changed this to 100% closed the window and started again and all was ok.
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a.pawlickamaule, Employee

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Hi, 

Thank you for reaching out.

Could you give me more information about how you are getting into this state ?

What version of Snagit are you? ( you can check that by going the "Help"  tab   > "About Snagit" )

What browser, or application you are trying to use the scrolling capture against?

Thank you, 

Ania