Getting an error when outputting Snagit 2019 image to Microsoft Word for macOS.

  • 1
  • Problem
  • Updated 1 week ago
I have attempted to output to Microsoft Word with two different images in Snagit 2019. 

First:
I took three existing images created in Snagit 2019 and combined them.
Selected the newly created combined image.
Clicked Share > Word
Word opens, but nothing displays.
There is a dialog Sheet in Snagit 2019 saying "Unable to share with Microsoft Word. An unknown error has occurred.'

Second:
I took an existing image created in Snagit 2019
Selected the image.
Clicked Share > Word
Word opens, but nothing displays.
There is a dialog Sheet in Snagit 2019 saying "Unable to share with Microsoft Word. An unknown error has occurred.'


Photo of terryhatmaker

terryhatmaker

  • 9 Posts
  • 1 Reply Like
  • undecided

Posted 3 weeks ago

  • 1
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 709 Posts
  • 175 Reply Likes
Hi,

So sorry about this! We're working on a fix and hope to have it out soon. In the mean time, you can drag and drop from the Snagit tray into MS Word.
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 709 Posts
  • 175 Reply Likes
Hi,

This issue should be addressed in our 2019.0.1 update which is available today. Let us know if you run into any issues with it.
(Edited)