GIF creation not working

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  • Updated 4 months ago
  • (Edited)
I capture video, trim down to 3seconds, click optimize for screen video, click create GIF.  After 10 seconds of "hourglass" saving, the edit window shuts down and my desktop appears.  Tried 5 times and the same crashing behavior.  Does anyone have suggestions on how to fix this?  Thanks! JeffI just reloaded the software and it didn't help!
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eventors

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Posted 4 months ago

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Rick Grunwald

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What version of the software are you running and what OS version?. I haven't had that trouble lately although there has been trouble in the past
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eventors

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Rick, after spending some time with Snagit support this morning I found out that crashing while creating a GIF is a known issue. in my WIN 10 version (see attached)  Hopefully it will be repaired in 30 days.  I just loaded trial version of 2018 which has no GIF creation issues, BUT it is only good for 15 days.  I will try for an extension after the 2 weeks.  Many thanks for responding. --Jeff
(Edited)
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Rick Grunwald

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Glad things worked out