Goodbye Camtasia, it was fun while it lasted, but the constant CRASHING is too much!

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  • Updated 9 months ago
I can't seem to get a single video completed without Camtasia crashing.  It's SO frustrating, especially if I forgot to do a recent save.  I've been using Camtasia for a few years, and I kept hoping that updates would fix it, but alas, the next major update came along and now my updates for ver 8 have stopped.  There is no way in heck that I'd pay to continue doing this.  I paid for the 8 upgrade hoping it would fix the 7 crashing issues, but it didn't, and even seems worse.  I'm sure 9 is the same.  I've tried installing it on multiple computers with the same results.  Anything with multiple clips and it crashes.  I can always get back to work on it, but if I've forgotten to save recently, the auto save is hit and miss.  Usually Miss.
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sseslar

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  • Frustrated

Posted 9 months ago

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sseslar

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Dang, I just opened the program after my last crash and it did NOT autosave.  I've just lost about 2 hours worth of work.  This really bites!!!!!!!
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jim

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Try reinstalling or updating video drivers. Camtasia v9 has been crash free / hang free since I did that
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sseslar

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Thank you for the suggestion. Unfortunately, I’m on V8, and I’ve tried this multiple times. I’ve even done a clean install of windows and installed all updated drivers, but same. I’m super frustrated about this crash tonight. I was supposed to post this video this evening, but now I doubt it’ll get done. Looking at it again, it’s more than 2 hours lost. I even have auto save turned on for every 2 minutes, but for some reason, it’s lost a TON of work.

I don’t have a single other program on my PC that crashes this much. For that matter, I can’t think of any other program that has crashed in the past year. The last time I had this much trouble was back in the 90’s with DOS CAD software running in Windows.

Again, thank you for the suggestion.
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Robert R., Online Community Admin

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Hi sseslar;

Sorry to hear that it has come to that; have you tried opening a support ticket? I did a quick search under the email address you use in the forums and didn't come up with any tickets, perhaps under a different email address? Support would likely be the best place to determine what the issue is, and if there is anything to be done to alleviate the issues.

With regard to your project; what type of media are you using, imported media files or Camtasia Recorder files? Are your files stored on a network drive, external/flash hard drive, or in a cloud-synced folder such as Dropbox, OneDrive, or Google Drive? Do your projects contain a large number of cuts in them? Are you editing out the "ahs" and "ums" of a recording?

-Robert
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sseslar

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Thank you for your reply.

No, I have not opened a support ticket.  I have extensive experience with computers and drivers and software, so I'm comfortable with my diagnostics.  I have a degree in Microsoft Engineering, and have been building and repairing PC's since the Commodore VIC 20.  I've been doing Graphics for 25 years and Video for about 10 years.

My media is imported.  It has lots of cuts on this project, and many cuts are when the program normally chokes.  But as mentioned before, I have not used a program that chokes this much since MANY years ago (2001).

I have some free Video Editing software that does not have any of these issues, even with many more cuts, clips, effects, and edits than what causes issues with Camtasia.  Like mentioned before, this has been an ongoing issue with version 7, and now version 8 on multiple computer configurations, different video cards, different cpu's, different drivers, etc...  And I'm still hearing of others in the forums having the same issue on version 9. That was my wake-up call.  Since I had already invested in learning this software, I was hoping things would eventually change.

At this point, I'm ready to learn a new software and move on.  There are FREE software's out there that have many more features and less lagging, crashing, etc...  I'd rather invest in their paid offerings since I've already confirmed they don't have these same issues on their FREE software.  I figure over the past few years, I've probably lost a few weeks worth of editing due to these issues, and I cannot afford to continue.

Again, thank you, I do appreciate you trying to help.
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thomas.staples

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Try screen captures on your primary monitor. We found this fixed the instant crashes we were seeing on out HP workstation laptop.