Had it with Snagit!

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The Snagit editor is the POOREST editor that I have ever used!!!  I wanted to put some text on my image, with a textbox-type background.  GOOD LUCK!  I can't find any way to fill the background so that the text can be read.  Now I know there is a way because I have played this game before, but I am just getting tired of spending an hour trying to find it.  And don't bother with the documentation.  A waste.

Do the Snagit developers ever use Word, for example?  And, I am not suggesting that Word is the ultimate, but at least after I click on a tool in Word I can "unclick" it.  Good luck with Snagit.  This is a "feature" that has been requested for YEARS, and would probably require about a dozen lines of code.  But, "No, we ain't goin' to do it!"  Sounds very Apple to me!

Anyway, I am now shopping for another screen grabber.  Any suggestions?  (And I have fought with Snagit since ver. 1---and paid for each one!  Oh, and paid for multiple versions of Camtasia, also.
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Larry Woods

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Posted 1 year ago

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jasons

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Select the callout tool and under properties choose the background.

Easy peasy.
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Joe Morgan

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Yeah, you've got to use a callout with text.

 The text tool doesn't have a background you can fill in.They added a stroke "Outline"feature to text so they decided you can't have a background as well for some reason.

I'm constantly fascinated by TechSmith.

There's so many tried and true users like yourself. Fed up with re-learning SnagIt with every major version release. Including myself.

Not to mention the missing or degraded features. Some things take longer to do than they used to.Extra clicks, menus moved or unavailable.

Yet, they keep reinventing the wheel and making drastic changes.Ignoring customers like yourself because their bottom line is solid at the moment.

Here's a list of company's that come to mind. Companies that thought they could do no wrong.
 

Atari

Hitachi

Motorola

Netscape

Gateway

Intuit

Daewoo

Pets.com

I'm just a SnagIt user. I'm not going to ask you to remain a customer. I don't know what a good alternative is. But I think SnagIt is getting ripe for some serious problems from the competition.

 
(Edited)
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Joe Stoddard

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Intuit is still doing just fine - dominating the SMB acct market with something like an 85% market share - so why are they on your list of shame?
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Joe Morgan

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Intuit dropped the ball with Quicken. http://www.davidlouisedelman.com/technology/failed-tech-companies/
You can survive failed opportunity's and losing a small fortune. 
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Rick Grunwald

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If you hadn't mentioned Quicken I was going to do so. Joe Stoddard, not a list of shame as much as companies that became arrogant to the point of ignoring customers.. Jeff Bezos of Amazon was actually trying to get customer feedback as how to avoid what seems to be the inevitable decline of a company and hopefully avoid it
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Joe Morgan

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Exactly, arrogance can kill you.SnagIt is just one branch of TechSmith.

wendy.hamilton, TechSmith CEO
No one needs to worry about the financial or investment future of Snagit, it’s overperforming at moment and recently had a record quarter in the history of the company.   We continue to see a lot of opportunity for growth in the market and will continue to invest.
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Rick Grunwald

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Good Wendy but please don't abandon the ones who have stayed with it for years. Many of us have done some technical writing but I hope that has not become a limitation. The man who makes superstamps made a lot of items that many of us use in different non technical writing scenarios such as brochures and sales fliers etc.
I keep sensing that you folks are doubling down on actions that are leaving the core users.
Big accounts are great but big companies are fickle and have no problems dropping a vendor 
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sgarcata

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I have bought so many copies of snagit over the years... fed up with it... also looking for a substitute. I have simple needs... Evernote does a good job of clipping... smart draw can annotate.
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Paul

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Even my Synology NAS drive has a screenshot browser extension
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Paul

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There's a guiding principle for start-ups.  Do one thing, and do it well.  And up to version 11, SnagIt was behaving like a start-up.  

I don't mind if they need to expand the product scope to attract new customers.  A successful vendor is good for all customers.  But it's the abandonment of solid functionality that worries me.  It's like they took a conscious decision to shoot themselves in both feet.

In 16 years  I must have taken hundreds of thousands of screenshots with SnagIt.  Never has the experience been so frustrating as it has been since version 12.
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Robert Sestero

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I have stuck with version 12.4.1.  Even with it, we have lost some great features such as being able to blur faces with a round or oval shape.  People look stupid with a square blurred head :-)  As the rest of you said, why is it so hard for them to listen to US and leave really nice features alone?  Adding stuff is OK, but don't screw with success.  BTW, with my version, as with earlier versions, the fill option is always with the text box when you add text, so I have never had an issue adding text to a photo and not being able to see it..
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Paul

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Yeah, but look at how SHINY it looks now.  Your version may work, but it doesn't look so cool.  You're SO last week. :)

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Rick Grunwald

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JL1

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Indeed, the editor is the reason I started using SnagIt in the first place (that was in 2006). Why is the editor so user unfriendly, or rather why has it become unfriendly, one wonders.
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Paul

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Because:

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Rick Grunwald

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That was doen in Photoshop and not the snagit editor so it does not count
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Lore Eargle

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If I can ever find the time, I will take a look at the current version of PaintShop Pro (and others, of course). I used PSP 17 years ago when I switched to Snagit because it was the tool used at my new job. I'll see what features it offers now and whether they've improved it or removed the features I want the way that TechSmith has.

One of my issues with TechSmith is, as mentioned above and elsewhere on this forum, is the disregard for disinterest in long-term users, rather like a bank that offers free checking to new customers and nothing for existing ones. Since features have been removed and TechSmith now uses voting for "ideas," the long-ago discarded features are unknown by users that were never exposed to them so they get no votes. I have recommended Snagit to dozens of people--no more.
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Rick Grunwald

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I could never get good with PSP and I have the latest. There was always something I couldn't do or worked in a convoluted way. I like the smart move they have but the snapshot program that was included free a couple of years ago was for the birds
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Rick Grunwald

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Do you realize that most people who get spammed in forums will avoid your product like the plague?  Seriously dude ... get a life
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Rick Stone

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Hi gang

Just some thoughts from the edge here.

In more than a few cases, I've seen folks post about this or that feature being removed. Then as discussions ensue, it becomes apparent that the feature really wasn't removed, it simply works differently or is now in a different location than it was before. So in essence, for many of these things it becomes a simple matter of readjusting and retraining your brain so you then know that feature X now works this way or is located over here in this new area.

I know I've personally experienced my own teeth grinders that caused head banging and anguished cries of "why did they do THAT? or who would ever want to do it THIS way?".

Sometimes, as in the blur functionality with the seeming loss of shapes other than rectangles, there is actually another tool in SnagIt that accomplishes the same thing. Albeit in a different way. So I'm totally guessing here that since the developers see two tools that essentially perform the same function, they might look at it and say hmmm, we have essentially programmed this in two places. Let's consolidate it into one place. And I would think this helps control overall program bloat as well as reducing possibility of breaking things down the road when yet another feature is added that relies on the functions that were consolidated.

As for the blur, you can still get odd shapes to be blurred by selecting the area with the select tool, then using the Spotlight and Magnify tool to blur them. As an example, I used Paul's funny picture above to draw and blur an oval on the baby's face.



I know it's frustrating when we have to learn new ways, but for myself, more than once I've actually discovered some pretty neat tricks by being forced to adapt to new workflows. 

For my money, SnagIt does what it does incredibly well. Personally I plan to stick with it. They have done some pretty cool things recently. Is it perfect? Heck no! And show me software that is. I've never seen it.

If I had to express one criticism of TechSmith, I'd say that they could likely do better on the communications end of things. For example, when considering removing features. I would love to see discussion surrounding this aspect. Nobody likes to feel changes that seem arbitrary are being foisted upon them. So I think that it would go a long way toward building (or would that be rebuilding?) good will among the users if they engaged us not only on the features we would love to see added, but also on discussions of features that are under consideration for deprecation.

I can only speak for myself here, but I know that if I hear the back story of why something is about to go away or cannot be implemented or whatever, I know I'm a whole lot more comfortable with the actual process.

I can't help but to laugh in thinking of the image Paul shared. Because I'm sure Paul meant that the SnagIt developers are throwing the baby out with the bathwater with features. And the same is also true for those that grow angry in frustration and just throw up their hands and ditch SnagIt for their own perceived failings.

Cheers... Rick :)
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Joe Morgan

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Have you ever considered hugging Trees ?


Embracing and defending the increasingly dysfunctional/vanishing features within SnagIt.
 Is a very old story.  Yet, you seem compelled to tell it. Paragraph after paragraph whenever people complain loudly.
I could be wrong, but I'm pretty sure  most people arn't interested in hearing your defense of the indefensible.
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Paul

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I think Rick makes a valid point but probably a different spin is necessary.

I am sticking with SnagIt because I think the old argument stands that you have a better chance of changing things that are broken from within than from without. Being vocal in our needs, and methodical in describing them is important, but we also need to remind ourselves from time to time of the reality that Rick refers to.

Peace brothers.
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Rick Grunwald

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That is in no way all of it. They broke the damn thing and are working to fix it. I am willing to learn a new work flow to a point. A lot of things took more keystrokes to accomplish, things were removed and broken.
They said they will fix it so lets watch. But if we do not point things out or worse start denying that there are some serious issues, we are not helping them at all. I would rather piss someone off making sure they understood they have a problem that should not be ignored rather than wax all kumbaya and think everything is great.
PS I don't really want to piss anyone off unless that is wheat it takes. I try to stay respectful even though some of my posts are VERY pointed
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Rick Stone

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LOL, in no way was I suggesting that they shouldn't fix or consider changing the things we feel are broken. ;)

I don't deny there are issues that are very serious to some. And I would agree that those issues should be addressed if at all possible. ;) 

A case in point. I was among the most vocal when they foisted the black UI on us. It literally gave me headaches to work with it. And fortunately, they changed it. And I also recall that during one of the videos they made that announced they either heard us or that they were changing, had a young woman that seemed to be rolling her eyes and smirking the whole time as the video played as if to say "I cannot believe this is THAT big a deal". That was very annoying.

But fortunately it did get changed and they gave us different UI colors.

I suppose my whole point was to say that I feel they will listen more closely to us if we can put positive spins on things than they will if everyone just goes into constant attack mode. Then again, sadly, it seems attack mode is all some folks seem to operate in. And for those people I wonder how much they actually pay attention to.

Happy Monday all... Rick :)
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Robert Sestero

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you're better than me at this, I can only blur the background, but not whats inside the circle.....
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Rick Grunwald

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Paul, we all love snagit or we would not be so passionate about it. Some of the posts may irk them, but if it gets quiet, they should start to be afraid. 

And (the other) Rick has a valid point and have caught myself doing exactly that. ... crying over something that has merely been moved. And you guys have helped when navigation into areas that I seldom use

So thank folks! 
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Rick Stone

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See, that's what I love about forums and good discussion. I've also been in situations in the past where I posted with an issue and others have pointed me to where something lived or suggested an alternative I hadn't considered.

And this Rick loves it when he gets to learn a new trick!

Cheers... Rick :)
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Robert R., Online Community Admin

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Official Response
Hi Larry;

It's unfortunate that you experienced issues with the text functionality. I can see how it might be beneficial to provide an option (perhaps a shortcut) in the Text tool that, if a user selects an option in the properties for a background, that it either recommends using a Callout, or provides a link directly to the Callouts function. I will pass that on to the right team.

The selection method that you mention is a good point and I'll pass it on; perhaps there could be a toggle in the settings or the tool's properties for maintaining the selection rather than deselecting after making the annotation (which allows users to quickly place multiple annotations in a row with the fewest clicks possible).

I would be happy to work with you personally to see if there is anything that I can do to assist with your troubles with Snagit; feel free to reach out to me directly (my email is at the bottom of this response).

-Robert

P.S. I would like to reinforce that TechSmith does see the conversations and comments posted on the forums; where appropriate I a bring issues up with various leadership teams to make sure the thread has internal exposure. On that note I would like to remind all community members of our Community Guidelines. This community is here for users to provide feedback and make suggestions for new (or old) features; personal attacks and baiting will not be tolerated. Please reach out to me if you see any threads or responses that disregard the community rules. I am available at r.risdon@techsmith.com
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Paul

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After a long and exhausting thread, and picking up on a point made by Robert and the possibility of redirecting users to the callout function, may I ask a silly question?

Since learning that you can't have background fill on a text object (completely counter-intuitive but that's how it is), I have retrained myself (Rick S would be proud) to use call outs instead.  So that prompts the following question:

If you use a box callout shape, remove the border and apply a transparent fill, how does that differ from a text box and if it doesn't, why not add a standard quick style that has those attributes, remove the Text menu item and rename the other one "Text and callouts"?

That way there is no longer any possibility of confusion.

Or am I missing something?
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Rick Stone

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I believe many TechSmith customers requested some ability to have larger text that could have an outline (stroke). Hence, the new Text tool that does this. While I'm not among those that requested it, I find myself using it quite a lot in creating my own memes.
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Joe Morgan

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Accidentally created a jpeg.here's a png without the background

 
(Edited)
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Paul

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OK, so why couldn't that effect have been in callout properties?

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Joe Morgan

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To make guys like you ask questions.
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Joe Morgan

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Well,Paul as to your question.
I suppose it gives you a whole empty category of saved Quick styles.

When I was growing up and asking a lot of questions. A popular come back was to say,

To make little boys like you ask questions.

That came to mind and I threw it out there. For a laugh,
Although, I didn't laugh when they pulled it on me either.
Not sure what motivated me, it wasn't mean spirited.