Do the Snagit developers ever use Word, for example? And, I am not suggesting that Word is the ultimate, but at least after I click on a tool in Word I can "unclick" it. Good luck with Snagit. This is a "feature" that has been requested for YEARS, and would probably require about a dozen lines of code. But, "No, we ain't goin' to do it!" Sounds very Apple to me!
Anyway, I am now shopping for another screen grabber. Any suggestions? (And I have fought with Snagit since ver. 1---and paid for each one! Oh, and paid for multiple versions of Camtasia, also.
The text tool doesn't have a background you can fill in.They added a stroke "Outline"feature to text so they decided you can't have a background as well for some reason.
I'm constantly fascinated by TechSmith.
There's so many tried and true users like yourself. Fed up with re-learning SnagIt with every major version release. Including myself.
Not to mention the missing or degraded features. Some things take longer to do than they used to.Extra clicks, menus moved or unavailable.
Yet, they keep reinventing the wheel and making drastic changes.Ignoring customers like yourself because their bottom line is solid at the moment.
Here's a list of company's that come to mind. Companies that thought they could do no wrong.
I'm just a SnagIt user. I'm not going to ask you to remain a customer. I don't know what a good alternative is. But I think SnagIt is getting ripe for some serious problems from the competition.
I don't mind if they need to expand the product scope to attract new customers. A successful vendor is good for all customers. But it's the abandonment of solid functionality that worries me. It's like they took a conscious decision to shoot themselves in both feet.
In 16 years I must have taken hundreds of thousands of screenshots with SnagIt. Never has the experience been so frustrating as it has been since version 12.
One of my issues with TechSmith is, as mentioned above and elsewhere on this forum, is the disregard for disinterest in long-term users, rather like a bank that offers free checking to new customers and nothing for existing ones. Since features have been removed and TechSmith now uses voting for "ideas," the long-ago discarded features are unknown by users that were never exposed to them so they get no votes. I have recommended Snagit to dozens of people--no more.
Just some thoughts from the edge here.
In more than a few cases, I've seen folks post about this or that feature being removed. Then as discussions ensue, it becomes apparent that the feature really wasn't removed, it simply works differently or is now in a different location than it was before. So in essence, for many of these things it becomes a simple matter of readjusting and retraining your brain so you then know that feature X now works this way or is located over here in this new area.
I know I've personally experienced my own teeth grinders that caused head banging and anguished cries of "why did they do THAT? or who would ever want to do it THIS way?".
Sometimes, as in the blur functionality with the seeming loss of shapes other than rectangles, there is actually another tool in SnagIt that accomplishes the same thing. Albeit in a different way. So I'm totally guessing here that since the developers see two tools that essentially perform the same function, they might look at it and say hmmm, we have essentially programmed this in two places. Let's consolidate it into one place. And I would think this helps control overall program bloat as well as reducing possibility of breaking things down the road when yet another feature is added that relies on the functions that were consolidated.
As for the blur, you can still get odd shapes to be blurred by selecting the area with the select tool, then using the Spotlight and Magnify tool to blur them. As an example, I used Paul's funny picture above to draw and blur an oval on the baby's face.
I know it's frustrating when we have to learn new ways, but for myself, more than once I've actually discovered some pretty neat tricks by being forced to adapt to new workflows.
For my money, SnagIt does what it does incredibly well. Personally I plan to stick with it. They have done some pretty cool things recently. Is it perfect? Heck no! And show me software that is. I've never seen it.
If I had to express one criticism of TechSmith, I'd say that they could likely do better on the communications end of things. For example, when considering removing features. I would love to see discussion surrounding this aspect. Nobody likes to feel changes that seem arbitrary are being foisted upon them. So I think that it would go a long way toward building (or would that be rebuilding?) good will among the users if they engaged us not only on the features we would love to see added, but also on discussions of features that are under consideration for deprecation.
I can only speak for myself here, but I know that if I hear the back story of why something is about to go away or cannot be implemented or whatever, I know I'm a whole lot more comfortable with the actual process.
I can't help but to laugh in thinking of the image Paul shared. Because I'm sure Paul meant that the SnagIt developers are throwing the baby out with the bathwater with features. And the same is also true for those that grow angry in frustration and just throw up their hands and ditch SnagIt for their own perceived failings.
Cheers... Rick :)
And (the other) Rick has a valid point and have caught myself doing exactly that. ... crying over something that has merely been moved. And you guys have helped when navigation into areas that I seldom use
So thank folks!
It's unfortunate that you experienced issues with the text functionality. I can see how it might be beneficial to provide an option (perhaps a shortcut) in the Text tool that, if a user selects an option in the properties for a background, that it either recommends using a Callout, or provides a link directly to the Callouts function. I will pass that on to the right team.
The selection method that you mention is a good point and I'll pass it on; perhaps there could be a toggle in the settings or the tool's properties for maintaining the selection rather than deselecting after making the annotation (which allows users to quickly place multiple annotations in a row with the fewest clicks possible).
I would be happy to work with you personally to see if there is anything that I can do to assist with your troubles with Snagit; feel free to reach out to me directly (my email is at the bottom of this response).
P.S. I would like to reinforce that TechSmith does see the conversations and comments posted on the forums; where appropriate I a bring issues up with various leadership teams to make sure the thread has internal exposure. On that note I would like to remind all community members of our Community Guidelines. This community is here for users to provide feedback and make suggestions for new (or old) features; personal attacks and baiting will not be tolerated. Please reach out to me if you see any threads or responses that disregard the community rules. I am available at email@example.com
Since learning that you can't have background fill on a text object (completely counter-intuitive but that's how it is), I have retrained myself (Rick S would be proud) to use call outs instead. So that prompts the following question:
If you use a box callout shape, remove the border and apply a transparent fill, how does that differ from a text box and if it doesn't, why not add a standard quick style that has those attributes, remove the Text menu item and rename the other one "Text and callouts"?
That way there is no longer any possibility of confusion.
Or am I missing something?