Has anybody had any joy with Getting Camtasia2 for Mac to work with Mojave?

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  • Updated 3 months ago
Ever since I upgraded to Mojave Camtasia2 has crashed while recording. I finally got round to contacting support who came back with the following ...

" Hello,

Thank you for contacting TechSmith Technical Support. Please note that Technical Support is no longer offered for that product version.  You can find out more about our live support and what products are covered via this link: https://support.techsmith.com/hc/en-us/articles/203732728 

For product versions no longer supported you can still visit our help center (https://support.techsmith.com  ) to look up help articles, or visit our community (https://feedback.techsmith.com) to receive help from other community members.

With that said, can you try updating to version 2.10.8 to see if that helps: https://download.techsmith.com/camtasiamac/enu/2108/camtasia.dmg 

Please let me know if you have any questions.

Kind Regards, 
Joe 
Senior Support Specialist"

As unhelpful answers go this is fairly stellar in my opinion. Does Camtasia2 even work under Mojave? Has nobody had this problem with Camtasia2? Was Camtasia tested with Mojave? Judging by the number of people who are experiencing similar problems with later versions, perhaps somebody from Techsmith might care to reply in a more helpful way (before everybody switches to ScreenFlow)
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seldomseenkid

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Posted 3 months ago

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Rob Matthews

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It works for me. I just got it and embedded a video on my portfolio site that’s a work in progress. I’m using Mojave.

https://robmatthe.ws/project/midi-link/
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Rob Matthews

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Oh wait sorry I’m using Camtasia2019. Dunno if thats the same as 2.
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Rob Matthews

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Does screenflow let you add hotspots and export as an iframe? That’s the awesome part about Camtasia.
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Rob Matthews

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Also don’t really understand the issue. The company explained that they don’t allocate many resources towards the older version. They don’t know if it works on Mojave and don’t test to see whether it works there either. They gave you all the tools to try and make it work yourself. If none of that works they are saying you have to update. As a Camtasia user, I’m glad that they don’t waste man hours on an old version.
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André van Haren

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Isn’t version 2 from 2011 or so? Most older software doesn’t work on newer OS. It cannot be supported for ever. It will for sure not work on Catalina OS which only will run 64 bit, I doubt that Camtasia 2 is 64.
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Glenn Hoeppner, Employee

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Hi Everyone,

I just wanted to provide some information on OS support. If you're curious about which versions of Camtasia work on which versions of macOS, look at this OS Support Matrix page on our support site.

TechSmith isn't doing anything to break old versions of our software on newer versions of macOS. Apple is very aggressive about making changes to their OS and APIs which often results in problems for old code. 

We currently support the current major release and previous two major releases for OS updates on Windows and Mac. If you're outside of that matrix and find something that's broken you need to either downgrade your OS or upgrade your Camtasia.

If you find yourself in this situation, you might want to consider purchasing TechSmith's software Maintenance for your Camtasia. You have to renew maintenance yearly, but it works like upgrade insurance. When a new major release of Camtasia is launched (we shoot for yearly major releases) you will receive a product key that works for the new version. It might make sense for you depending on your upgrade cycle.

-Glenn
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cbkr.team

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On my company MacBook Pro (a late 2011 17" 750GB HDD and 8GB RAM), we run Camtasia 2 on El Capitan, perfectly successfully. The only issue I ever have is merging a subtitle with the next subtitle, which causes Camtasia 2 to crash on about 3 in 10 occasions, but I've learned how to work around that. On my personal MacBook Pro at home (early 2011 17" but upgraded to 1TB SSD and 16GB RAM), I run Camtasia 3 on High Sierra, with no issues at all. I looked at upgrading my personal MacBook to Mojave, but discovered I couldn't. However, on reading what the extra bells and whistles were with Mojave, I didn't see the point anyway. Hence, you could try downgrading your OS to Sierra or El Capitan, to keep Camtasia 2 (because what are you really going to lose, in my humble opinion), or you could try sourcing a copy of Camtasia 3 secondhand, say on eBay. As regards TechSmith support for their older versions, I think it's pretty impressive that they're still supporting version 3, given how long it's been out.