Help - Can't get large video to play with hotspots and quizzes. Tech support is closed.

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  • Updated 2 months ago
I just spent a week creating a 55 min video with hotspots and quizzes and I have uploaded it to Screencast.com and it just won't work. I need someone's help to give me options on what to do next!!!
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cgeborde

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  • frustrated

Posted 2 months ago

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kayakman, Champion

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tell us about the project; what's not working?
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David B. Demyan

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General note: Many new users don't realize they need upload more than the MP4 whenever they build hotspots and quizzes. For more information, I know kayakman has published some excellent tutorials on this:. Start here: https://feedback.techsmith.com/techsmith/topics/interactive-videos-gqr1acxhh80ja
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Joe Morgan

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Did you produce it with the Smartplayer?

If you did, simply uploading the mp4 to Screencast should be all that's required.

Regards,Joe
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kayakman, Champion

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How To Share To Screencast.com 2019-01-31
https://www.screencast.com/t/zCY5GEjKj3Cf

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cgeborde

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I produced the file locally...I then uploaded all of the files to screencast, I play the video and none of my hotspots or quizzes work.  I have Camtasia 9.

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cgeborde

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I just have to add...they work locally, but that does not do me much good...
(Edited)
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kayakman, Champion

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if you produce using the screencast.com preset [production wizard, S], and you produce with the wizard auto uploading, any help?

if you do a custom production to MP4 ith SmartPlayer, and the project has hotspots, etc, all you need to upload to sc.com is the produced MP4 [all the interactive stuff is encoded within it]