Help!! Snagit is splitting my screen horizontally!

  • 1
  • Problem
  • Updated 9 months ago
Suddenly (maybe two updates ago?), Snagit 2018.1.0 (64 Bit) (Build 775) has developed a split personality (see screenshots): whenever I attempt a screen capture, Snagit launches and splits my screen (on all 3 monitors) horizontally, right across the center. I can't capture anything from the upper half, and on the lower half I can only capture the amount of the screen that's visible.

In panoramic capture I can sometimes get the whole screen in, but I can't see what I'm capturing. This behavior is not limited to the program I'm capturing from, or the monitor or laptop, or what type of capture, and I've checked all my settings, relaunched Snagit, rebooted my computer, etc. 

This is killing my work time - suddenly Snagit has become unusable. Please help! (I am also submitting this to Tech Support, BTW).

System: Windows 7 Enterprise, SP 1, 64 Bit, running Chrome Version 64.0.3282.140 (Official Build) (64-bit)
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lorraine.martinez

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  • VERY frustrated and anxious (can't get work done)

Posted 9 months ago

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Rick Stone

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Screenshots? Nooooo screenshots! Where see screenshots?
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lorraine.martinez

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Look again-got called to phone, but they're there now.
(Edited)
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Rick Stone

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This is what your post looks like in my browser:

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lorraine.martinez

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Hmmm, I uploaded them, and saw them -- I'll try again.
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lorraine.martinez

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There seems to be two versions of my post - try this one: https://feedback.techsmith.com/techsmith/topics/help-snagit-is-splitting-my-screen-horizontally-p3j4...

This is the updated version!
(Edited)