Hex color selection not working on Snagit 2018 for Mac

  • 1
  • Problem
  • Updated 3 months ago
When I replace the Hex code, the color doesn't change.
Photo of stacy.cantrell

stacy.cantrell

  • 4 Posts
  • 1 Reply Like

Posted 3 months ago

  • 1
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 715 Posts
  • 177 Reply Likes
Hi,

Could you provide a little more information on where you're typing this hex code into?
Photo of stacy.cantrell

stacy.cantrell

  • 4 Posts
  • 1 Reply Like
Tool Properties > When you change the fill > Or the line color > or the text color
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 715 Posts
  • 177 Reply Likes
Are you hitting the enter key after typing in the values?
Photo of stacy.cantrell

stacy.cantrell

  • 4 Posts
  • 1 Reply Like
I've tried the enter key the tab key and nothing affects it
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 715 Posts
  • 177 Reply Likes
Hm, it's working for me on 2018.2.1, so I would open a ticket with our Tech Support team so they can look into what's going on.
Photo of stacy.cantrell

stacy.cantrell

  • 4 Posts
  • 1 Reply Like
You said typing and I realized that I had been pasting the codes. So I typed them instead and it worked. Genius. Thank you!