Hi, I have training videos on Camtasia, however, when I try to open the url I receive an error "500 - Internal server error".

  • 1
  • Problem
  • Updated 3 months ago

 

Hello team ,

 

Need help on below mentioned issue :

 

Issue Description :

 

Hi, I have training videos on Camtasia, however, when I try to open the url I receive an error "500 - Internal server error".

 

This is one example of a video I'm trying to access:

 

https://camtasia.symc.symantec.com/LearningExchange/Find_My_Candidate_Enhancements_and_Search_Tips_V6_-_20181102_191532_27.html

 
Photo of manojmoreit

manojmoreit

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 months ago

  • 1
Photo of cbkr.team

cbkr.team

  • 82 Posts
  • 32 Reply Likes
Yep. I just tried it too, and I got a "Server Not Found" error. The first part of that address looks weird though, unless Symantec are hosting it for TechSmith.
Photo of Rick Stone

Rick Stone

  • 5642 Posts
  • 2679 Reply Likes
It makes me wonder if perhaps some kind of "web protection" software is being employed.

https://www.symantec.com/products/endpoint-protection
Photo of Rick Stone

Rick Stone

  • 5642 Posts
  • 2679 Reply Likes
I'd suggest contacting your IT staff at your company to ask them about it.
Photo of David B. Demyan

David B. Demyan

  • 43 Posts
  • 43 Reply Likes
Has that CNAME been created by your IT department and set up properly on the web host server? Does it work the way you expect for other hosted content? If this is your first attempt to host from that CNAME domain, you may run into problems with access. Do you know if it has been registered appropriately for either internal or external DNS (world) access? I would expect that if the CNAME exists and is registered, it would be accessible in just the way you are trying.
(Edited)