Hi. Jing works fine but does over lightened screenshots... Very different from the original picture

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  • Updated 7 months ago
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Hi. Jing works fine but does over lightened screenshots... Very different from the original picture.
When i copy paste the screen shot it would be over lightened but jing history shows as it would be normal
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Antawn de Viviers

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Posted 8 months ago

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Rick Stone

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Just a shot in the dark here, but are you certain you are using the latest version?
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Antawn de Viviers

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I have noticed that i was not but then i've upgraded and still same problem
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Antawn de Viviers

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maria.wilkes

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I'm having the same issues with my Jing.  I am on a Mac.
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Antawn de Viviers

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same here
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Rick Stone

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I just saw something in a different thread that may be of help. Deals with updating something called "Sketch" on a Mac?

Click here to see that thread.

Cheers... Rick :)
(Edited)
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Antawn de Viviers

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Sketch is another app. it's not free 
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monty.yao

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I'm having the same issue.. it used to work fine.. this problem started, I'm guessing, with the latest Mac update. Still need a solution here.
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sibbone

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Just updated today to High Sierra V.10.13.4 now got this issue also.
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Eunice Adrielle Tham

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I'm looking for a solution for the same problem! Works fine and then all of the sudden the pasted photos look faded. :(
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jrmambra

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I am having the same problem started few days ago too, it is like I added brightness to every screenshot and set to max. Mac OS version 10.13.4 and just downloaded Jing version 2.7.0, I was having issues on previous versions too.
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maria.wilkes

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Helloooooo Tech Smith!  Can you look into this issue that is affecting Mac users?  Thank you!!
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Robert R., Online Community Admin

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Hi Maria;

Though this is a known issue for Jing (see: https://support.techsmith.com/hc/en-us/articles/360002366072 ), we are not seeing it affect Snagit on Mac. You can download a trial of Snagit on Mac here.

-Robert
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Stacey

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Hi there, just checking in, if there are plans to create a patch for this, or estimated time for when? Jing is by far the best screenshot tool I've found, I really miss it. Using trial of Snagit for now, but I really just need the function of Jing. Thanks!
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pcasey

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Jing is a great tool, I hope it is fixed soon, the 15 day free Snagit trial is not a good solution for many. (I own Snagit.) I recommend Jing to all my students, hundreds of students.
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Cody Swartz

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I finally got tired of my faded images and it sounds like they only want to provide the fix on the latest snaggit (that's how I felt from the first link I've provided below, but maybe I'm misreading into it. I feel that Jing will be left behind :(    )

Hope it gets updated soon! Glad this is a real bug and I'm not crazy.

Haha this is too much coincidence @pcasey I believe you were my teacher at COCC and here I am still using Jing x'D Ironic we're both here many years down the road and within 24 hours of each other.

Other tickets
(Edited)
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Aum Janakiram

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Having the same problem :( Have to save and then insert for it to work.
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Yurii

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Same problem. Please help!
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Gary Poyssick

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Where is version 2018.1.2 so I can download it?

gary
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Rick Stone

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I believe SnagIt is version 2018. And the download link is below:

https://discover.techsmith.com/snagit-brand-desktop-label-apr-faq/?gclid=EAIaIQobChMI-dr41o_l2gIVgrb...

Cheers... Rick :)
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Gary Poyssick

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That is SnagIt. I need JING for the Mac :(
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Antawn de Viviers

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Guys i'm now on another software. I don't think JING team is following the discussion
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Gary Poyssick

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Any solution, Folks?

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