Hi! Second time my project closed unexpectedly while I was saving it, and second time I lost 2 hours of my work! I am fed up with camtasia

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  • Updated 2 years ago
Hi! Second time my project closed unexpectedly while I was saving it, and second time I lost 2 hours of my work! I am fed up with camtasia
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Anna Poplawska

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  • disappointed

Posted 2 years ago

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sfx1

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I have the same problem!! constantly crashing, freezing !!!  its great when it works!!! (That's when it works). Don't buy this product!
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pjonesCET

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How much system RAM do you have? Any Video/Graphics program take  up a lot RAM power  I wouldn't recommend any computer have less than 8 GB of RAM. In fact applications soak up so much RAM today you would be lucky to keep up with 16 GB. I am going to have to patch this old computer I have that has 8  until Apple comes out with new MacBook pros with 32 GB. That might help for a year or two. 
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ashtanga

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I am so sorry, I read these comments and remember with agony what I used to go through with Camtasia, the freezing, the not being able to save, the project cannot be saved, or I wouldnt be able to generate. OR, it wouldn't open, feeling like I lost the whole week's work...many times I did. I also broke my ankle that contract as a sidenote..These people are using this unreliable tool for their jobs...i.e. our jobs and getting the videos produced is a huge part of it. Why would you take out key features like zoom and pan or make them harder to use, it seems like all the important stuff like functionality and moving stuff on the timeline without all your audio and video getting messed up, or everytime you fix something in video the audio is goes off sync and there is no ripple effect. My heart goes out to you people..I wish I could help..I know there are some cool features of Camtasia, ease of use maybe...but all in all given the choice to videos again I would do them on Adobe Premium or Captivate.
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ashtanga

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Yup so you should do all your work on a local drive, i.e, C and not a shared drive, Camtasia won't save to a shared drive, also stuff will seem broken if u open from a shared drive, make sure no other projects are open, make sure no assets you are using in the project are open..my heart used to pound like crazy EVERY time I would either save or open a project, lots of times it would be lost and I would just have redo or refind it.
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ashtanga

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yeah memory is a huge issue with these projects, when I was at House of Commons doing elearning videos they gave me this teeny tiny amount of sapce on my local drive to save and I couldnt even save there, the project was too big! then they said YOU HAVE TO SAVE YOUR WORK TOTHE SHARED DRIVE! Well, since that is impossible for Camtasia to do, I had to save the buggers on a stick to safe guard my own work, so I kept those copies on my stick, those were my backups..God what a nightmare that contract was, everything and everyone was inept and especially the tool I was using! So glad those days are over ...ahhh Adobe...so dependable.
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Paul Middlin, Employee

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Oh no Anna, I'm sorry, I would be fed up too. 
Most of our users aren't hammered with crashing, and it's supposed to automatically save a backup as well so even if you don't save for 2 hours (though, I would...) it should prompt you to use that when you start it back up again. 

Perhaps you could open a ticket for this with our TechSupport team? There is at least a chance that the project is saved somewhere on your hard drive. Perhaps send a link to this thread or tell 'em I sentcha :)

http://support.techsmith.com   (this is free)
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larajones989

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It has a good rating n the internet.