Hi: Snagit 20202 is not recognizing one of my printers. How do I get it to see the printer

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  • Updated 8 months ago
when clicking printer selection it sees some but not all printers on my system
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Perry

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Posted 8 months ago

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Rick Stone

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Hmmm, I would guess that SnagIt is only picking up whatever the operating system presents. Have you tried other apps? Do other apps also "not see" the printer you want?
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Ed Covney

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Turn printer ON, if windows doesn't see it, check its cable to your computer. Now rt-click device manager and rt-click on the computer name at top, then left click on "scan forĀ  hardware changes".
If it's still not recognized, plug it into a different port.
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Rick Stone

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LOL, what's a printer cable? Haven't seen one of those in years!
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Joe Morgan

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I wouldn't laugh, a wired printer is better than a wireless printer.
Especially for professionals.

Wireless connections are slower. Prone to interference that create errors.
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Ed Covney

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Rick, how did you set up wireless without a cable connection? My wife has a wireless (I didn't want to rewire the house), but she has 10x as many problems as my Ethernet connected one and every time she has a problem, I have to break-out a long USB cable to re-install (it's a cheapie).
Joe - If Perry's is a wireless, I doubt he can troubleshoot without a USB or NIC cable to assign or re-assign an IP address.
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Joe Morgan

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Now that you mention it, my printer is hardwired to one computer. And wireless to the other.
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Rick Stone

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Ed, I may have used a cable to initially connect and configure it. But it's been so long ago that my memory of that is quite faded. I do know that once the printer was installed on my home WiFi, it seems to have no issues with allowing things to connect it. It's a Canon. So probably different brands have different reliability and whatnot.

For example, about three weeks ago I swapped and upgraded my wife's laptop to an SSD and totally installed Windows fresh off a USB stick. Of course, I forgot to configure the printer and she was somewhat irritated when she couldn't print. But I walked upstairs, told Windows to add the printer, it found it and installed the drivers. Completely wirelessly. And it began working.

So it's a lot closer to plug and play these days than the old plug and pray!

Cheers... Rick :)