Hi when i record a video, it goes straight to an mp4 file, and won't appear in Editor so that i can edit it. What am I doing wrong?

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Debbie

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Posted 3 years ago

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Timbre4, Champion

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Hello,

If we're talking about SnagIt, it only produces a sharable mp4 file as the video output. Camtasia is the platform used for video editing.

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Joe Morgan

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If you are recording video using a custom profile and saving it to a location SnagIt will produce it as a mp4 and save it in that location.

If you use the Big Red Button to start your video capture you shouldn't have any problem recording a video that you can edit in the editor.


How have you been starting your recordings?

Regards, Joe
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Debbie

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Hi Joe - yes i have been using it, but it simply places it on the bottom of editor, (looks like a film reel) and i cant seem to actually open it in the main screen in order to edit it within Editor.  Pulling my hair out.
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Joe Morgan

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That's odd behavior indeed.

I would attempt a repair install. It only takes a couple of minuets to run and it won't change any of your saved preferences. It simply repairs the program at it's core to correct this type of thing. See Image Below.



If that doesn't work a complete re-install may be in order. Uninstall SnagIt and reinstall it with a fresh download of the program from this webpage.

https://www.techsmith.com/download/oldversions


You can also contact tech support.

This is a Free Service. Submit a ticket at,

https://support.techsmith.com/hc/en-us/requests/new


Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)