High CPU using SnagIt

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  • Updated 2 months ago
High CPU on Catalina and SnagIt version Version 2020.1.0 (96026) 

I have SnagIt running in the background and it's fine.

But regularly after taking a screen shot SnagIt runs the CPU over !00% causing the MBP fans to kick in. 

If I restart the main window it doesn't goto 100% CPU so it seems only to be after launch of a screen shot on certain occasions.

Can you please fix it.

Thanks
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Graham Berks

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Posted 6 months ago

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Luke Griffioen, Employee

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Hi,

This is the first we're hearing of this, do you mind opening up a support ticket so our support team can figure out what's going on here?
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qfennessy

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Hi Luke-
I see the same issue that Graham reports on my Macbook Pro.
On startup, Snagit CPU use is low. Once I capture a screen it consumes 110%+ CPU.
I will also open a ticket.
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jenny

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I have the same issue, brand new MPB running Catalina with most up to date version of Snagit 2020.



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Luke Griffioen, Employee

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Hi,

While this is happening, can you run a process sample and attach it to a support ticket? Thanks!

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Graham Berks

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Done
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shopper2

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I too am seeing the exact same problem on my new MacBook Pro late 2019 model. I just got SnagIt 2020 and before snapshot CPU is not in play for Snagit. After I snap a screenshot, CPU goestoabout 100% and stays there indefinitely and my cooling fans kick on due to the heat! When I close the Snagit Libary, it drops CPU to nothing again.


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Luke Griffioen, Employee

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Hi folks,

For anyone still seeing this, have you clicked the orange banner in the top right of Snagit to dismiss it? We were only seeing ~4% CPU with that, but maybe there are certain laptop configurations that cause higher usage.



One other thing that may be causing high CPU is if you're coming from Snagit 2019 or older, we now allow you to search in the library for any callout text in your captures, but that requires us to index the captures first. If that's whats going on here, it should resolve itself in a few minutes.
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qfennessy

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Hi Luke, once I clicked on the “Explore Snagit” banner the CPU problem seemed to go away. Thank you.
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jenny

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Clearing the banner fixed this for me too, thanks!
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shopper2

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This resolve my issue as well. Thank you!
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Bill Harding

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This reply was created from a merged topic originally titled 100% cpu usage in macOS Activity Monitor.

Snagit 2020 uses 100% CPU on macOS per Activity Monitor. It does this even when in the background. Any guesses how to make it stop burning up my lap?


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Luke Griffioen, Employee

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Hey folks,

This issue has been fixed in version 2020.1.1, thanks again for bringing it to our attention!
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Anthony Vp

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I'm also facing heavy CPU usage with Snagit. Especially with the Helper opening to capture a screenshot when it's running in the background - also when closing the Snagit screen, it freezes a few seconds and then the CPU usage is more than 200%).
Once open the constant RAM usage is also quite high - higher than 1GB (even when not doing anything in the screen)/
Version 2019 was actually working a lot smoother than this one.
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Luke Griffioen, Employee

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Hi Anthony,

The next time you see this, can you open up a support ticket and attach a process sample of Snagit and SnagitHelper? This will help us narrow down why the CPU usage is so high for you.
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Anthony Vp

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Hi Luke

the next day after having posted this, I received an email from your support team who very helpfully guided me through some propositions.
I can confirm it's working smoothly again - I basically had to remove the application, all related preferences (and I also removed all my old screenshots) and performed a clean install. Initially, I had upgraded from 2019 to 2020, and then it started going downhill.
But, my thanks go to Aaron who helped me out!
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Luke Griffioen, Employee

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Glad to hear it's working now! We've identified some areas where we could be more efficient and are working on improving that. Do you know if you did any macOS updates around the time this started? The code that was causing problems didn't change between 2019 and 2020, so I wonder if an OS update uncovered this.
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Anthony Vp

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There was an update of macOS, however the issue already started before that.
What might be a nice addition, is the option to auto delete screenshots older than x days. I did not find. this option in the Settings - or maybe it's quite hidden?
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Luke Griffioen, Employee

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Hi,

We just released a 2020.1.3 update today with a fix for the high CPU usage. If you see any other issues, let us know!
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Anthony Vp

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For me it was working using the Update button within Snagit. I updated and I got Version 2020.1.3 (96047) - Mac.
Maybe it's a different global rollout.
(Edited)
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Luke Griffioen, Employee

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Hi,

Do you know if your copy of Snagit was originally from the Mac App Store or from our website? The app store version doesn't have a check for updates option because that's handled by the store. Also the app store update for 2020.1.3 is still in the review process, so that's delayed by a couple of days.

It looks like the trial download link still needs to be refreshed, but the latest version is available here: https://www.techsmith.com/download/oldversions
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paulwilliamengle

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Luke, it’s from the website.
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paulwilliamengle

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Luke, the link you showed is 2020.1.2 being the most current version.  Am I missing something? 
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Luke Griffioen, Employee

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Oh are you on windows? Sorry for the confusion! This thread is tagged as mac, so I assumed you were on mac. 2020.1.2 is the latest version on windows.
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Anthony Vp

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Thank you very much for providing an update - after the recommendations from your colleague it has already improved a lot.
I'll update you when having used the update for a few days - it sure is a heavy update though - 373 MB!