High CPU using SnagIt

  • 4
  • Problem
  • Updated 4 weeks ago
High CPU on Catalina and SnagIt version Version 2020.1.0 (96026) 

I have SnagIt running in the background and it's fine.

But regularly after taking a screen shot SnagIt runs the CPU over !00% causing the MBP fans to kick in. 

If I restart the main window it doesn't goto 100% CPU so it seems only to be after launch of a screen shot on certain occasions.

Can you please fix it.

Thanks
Photo of Graham Berks

Graham Berks

  • 2 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 4
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1324 Posts
  • 338 Reply Likes
Hi,

This is the first we're hearing of this, do you mind opening up a support ticket so our support team can figure out what's going on here?
Photo of qfennessy

qfennessy

  • 2 Posts
  • 0 Reply Likes
Hi Luke-
I see the same issue that Graham reports on my Macbook Pro.
On startup, Snagit CPU use is low. Once I capture a screen it consumes 110%+ CPU.
I will also open a ticket.
Photo of jenny

jenny

  • 2 Posts
  • 0 Reply Likes
I have the same issue, brand new MPB running Catalina with most up to date version of Snagit 2020.



Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1324 Posts
  • 338 Reply Likes
Hi,

While this is happening, can you run a process sample and attach it to a support ticket? Thanks!

Photo of Graham Berks

Graham Berks

  • 2 Posts
  • 0 Reply Likes
Done
Photo of shopper2

shopper2

  • 2 Posts
  • 0 Reply Likes
I too am seeing the exact same problem on my new MacBook Pro late 2019 model. I just got SnagIt 2020 and before snapshot CPU is not in play for Snagit. After I snap a screenshot, CPU goestoabout 100% and stays there indefinitely and my cooling fans kick on due to the heat! When I close the Snagit Libary, it drops CPU to nothing again.


Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1324 Posts
  • 338 Reply Likes
Hi folks,

For anyone still seeing this, have you clicked the orange banner in the top right of Snagit to dismiss it? We were only seeing ~4% CPU with that, but maybe there are certain laptop configurations that cause higher usage.



One other thing that may be causing high CPU is if you're coming from Snagit 2019 or older, we now allow you to search in the library for any callout text in your captures, but that requires us to index the captures first. If that's whats going on here, it should resolve itself in a few minutes.
Photo of qfennessy

qfennessy

  • 2 Posts
  • 0 Reply Likes
Hi Luke, once I clicked on the “Explore Snagit” banner the CPU problem seemed to go away. Thank you.
Photo of jenny

jenny

  • 2 Posts
  • 0 Reply Likes
Clearing the banner fixed this for me too, thanks!
Photo of shopper2

shopper2

  • 2 Posts
  • 0 Reply Likes
This resolve my issue as well. Thank you!
Photo of Bill Harding

Bill Harding

  • 2 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled 100% cpu usage in macOS Activity Monitor.

Snagit 2020 uses 100% CPU on macOS per Activity Monitor. It does this even when in the background. Any guesses how to make it stop burning up my lap?


Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1324 Posts
  • 338 Reply Likes
Hey folks,

This issue has been fixed in version 2020.1.1, thanks again for bringing it to our attention!