Hot key Preferences not saving

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  • Updated 3 months ago
Using Snagit 12 on a Windows 7 computer.   I like to use Ctrl+shift+P for screen capture as the button does not allow me to capture drop down menus. It allows me to configure the hot key, but every time I restart my computer, the settings are back to the default.  I saw other postings about this but no answer that made sense to me.  I have been able to save hot key preferences in all earlier versions of SnagIt with no problems.

Thanks.
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Trish

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Posted 4 months ago

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JL1

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When I was using v. 12, also on a Windows 7 machine, 
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jasons

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Why do you use that instead of just the print screen key that wouldn’t be a problem?


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Trish

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Because the "button" or "print screen" does not allow me to capture drop downs. Plus print screen is used by Captivate, which I use to author eLearning.