Hotkey wont turn off

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  • Updated 2 weeks ago
I am having an issue that is driving me nuts. Every time I hit Shift-q, Snagit capture opens. This is even when the program is not running and after I have cleared out any and all Hotkey settings. And even before I cleaned out all hotkey settings, I noticed that none of them were even set to do anything using the letter q. So now I am unable to ever use an uppercase q.
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Tom Towles

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Posted 2 weeks ago

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Photo of Joe Morgan

Joe Morgan

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"Allow Snagit to override other hotkey assignments" checked in preferences by any chance?

I would set capture hot key preferences to default.

Shift + Q is not a default setting. Make sure that override box is unchecked.
Restart your computer and see if that resolves it.

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Also, check that the program shortcut has not been inadvertently set.
View in full screen mode if possible. Much clearer view.