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  • Problem
  • Updated 3 years ago


I just bought snagit and experience a weird problem: when I assign a hotkey to a profile, it is working until the next reboot of the PC (or in fact as long as the app is not exited). Next time, I have to assign the hotkey again ? It looks like the hotkey assignment isn't saved with the profile ?

Moreover, when you simply assign a hotkey to an existing profile, the save button isn't enabled on change (only when you change something else)

Any suggestions ?


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Posted 4 years ago

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Rick Stone

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Hi Bart

Are you on Windows 10?

Sorry, but I don't really have an answer for you. Just curious because I never had problems with hotkeys until I upgraded to Windows 10. And I've had a rather persistent problem.

Although, I rather randomly assigned Ctrl+Shift+A and it seems to have "stuck" and is allowing me to use that key combination without issue and it survives restarting.

Cheers... Rick :)
Photo of Bart


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Hi Rick,

Yes, I'm on windows 10 and try to assign the hotkey Ctrl + Shift + None

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Michael Baraz

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The HotKey editor on v13 is broken. A fix was promised, that was months ago. I would NOT upgrade to v13 until the hotkey editor is fixed. The default hotkeys override the Microsoft Windows hotkeys and makes life very difficult to do normal activities with hotkeys.

If you are a new Snagit user, same yourself a lot of pain, get an old version or another product.