Hotspots Not Working Once Loaded Into LMS (Keystone)

  • 1
  • Problem
  • Updated 3 years ago
I created a video using Camtasia 8.0 that includes hotspots.  The Hotspots work when tested in the Camtasia preview and in Screencast, but when I load the video (as an MP4) to my LMS (Keystone LMS), the hotspots do not work, and just plays straight through.  I also uploaded a trial version of Camtasia 9.0 to see if the issue was with versioning, but no success.  Thoughts?
Photo of sistraining


  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Dubie


  • 1576 Posts
  • 1301 Reply Likes
Hotspots will only work by using the techsmith smart player.

Are you producing your videos with the smart player ?

Are you uploading all the files (or the folder) created from the smart player production output to your LMS ?