how can I fix a shaking video after putting it on fullscreen?

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  • Updated 6 months ago
I was working on camtasia 8, and then I opened the video on fullscren, after I exited the fullscreen and played the video it was shaking in the canvas but when I open it on fullscreen it looks fine, What can I do?
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Prodigy 1309

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  • frustrated

Posted 6 months ago

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kayakman, Champion

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as a test, produce the project; does it still shake?
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Joe Morgan

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It sounds like you triggered an odd glitch.

Try saving your project and restarting Camtasia.



Regards,Joe
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Prodigy 1309

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once produced it looks fine, but while I have it open in the program it still shakes and I can't edit if it looks like that
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Prodigy 1309

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it didn't work
1920x1080
already fixed the problem, went to tools section, options and deactivate the GPU acceleration

thanks for the help anyway
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kayakman, Champion

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glad it's fixed; thanks for sharing what you did to solve the issue
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bnystrom

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It seems like the hardware acceleration causes lots of problems and instability. It might be helpful if we knew that minimum GPU specs are required for stable use. This seems to also be related to age of the GPU and the availability of drivers compatible with Camtasia. 

I haven't noticed any difference in performance after disabling it (other than problems disappearing), so what't the benefit of having it turned on by default?
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Robert R., Online Community Admin

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Hi bnystrom;

We do get better performance with gpu enabled, though this may not always be noticeable depending on the type of content being worked on. We tend to see more problems with GPU enabled on Windows 7 machines or machines with legacy hardware in them. Note that it is quite possible updating the graphics driver could have resolved the issue, but going to software mode is a quicker way to work around the issue.

Feel free to open a support ticket if you continue to experience issues.

Thanks!

-Robert
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bnystrom

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Thanks for the details, Robert. I'm on Win7 on an older PC, so that's probably a "double whammy" for hardware and driver problems.  Your team did a great job of tracking down the issue I was  having and I appreciate it. The only residual problem I'm seeing is that after producing a video, Camtasia doesn't restore properly; I just see bits and pieces of the application on screen. Clicking twice on the icon in the tool tray to minimize and restore it fixes the problem.