How can I retrieve a video capture after Snagit 2018 crashed?

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  • Updated 4 months ago
Snagit crashed during the process of finalizing video. Is there a way that I can re-finalize or restore the video I captured? I lost hours of work and I couldn't find it anywhere now.

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rus

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Posted 9 months ago

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Joe Morgan

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If it's anywhere, it's in your temp files.

Regards,Joe


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saminasikander123

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Hi Joe,

I had the same issue.  I can see the _snagtmp.mp4 and have saved it under a new name in a different location but it doesn't play in SnagIt itself nor in the Windows Media player.  I am trying VLC and it was not able to play either.  I am trying to convert in VLC but it crashes my system after running the conversion for an hour without any output file.  Appreciate any advice.  Thanks.

-Samina
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Joe Morgan

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Contact support. See what they have to say.If they can save it, it would be good if you can share with others what was done.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe






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saminasikander123

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Thank you!

-Samina
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rus

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Thanks for your suggestion , I searched there for *.mp4 an nothing as shown.although some stuff came up from older snagit version I had from few years back.