how copy *.snag files from one user to another user on the same PC

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I had to create a new user for myself on the same machine. I am the only person who uses this machine. Snagit is putting my library in a different place under the new user login. I would like to get all my old snagit files into my new library location. I know where the locations are, I tried copying the old *.snag files to my new library location. But they are not showing up in the new library editor. What is the trick to move those image files over?

Thank you
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Ricky

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Posted 4 weeks ago

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Joe Morgan

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You should be able to change the location of the Library to the same one your old use profile is using.

Just open editor preferences in your original user profile and  locate the data store location.
Then change the location of the datastore in the new user file, to the same location.


If you cannot open the original user profile.The default location of the datastore is.............................
C:\Users\UserName\AppData\Local\TechSmith\SnagIt\DataStore


Regards,Joe
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kurrykid, Champion

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I think the AppData folder might be hidden by default. You may need to uncheck the option to hide certain files before you can see it.
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Joe Morgan

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Good point, it is hidden by default.
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Ricky

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Thank you. However, when I change the library folder to the old folder, the editor doesn't see the old files. It acts like there is nothing in the library when it fact there are lots of snag files there...
(Edited)
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Ricky

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Thanks, Joe. I would try that, however, the whole reason I created the new user and login was because my original user login became corrupt. My situation is I can see all the snagit directories and copy files, etc., but I cannot login as the original user...
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Paul

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I think this maybe one for Support:

"We offer free, individual tech support from a team of knowledgeable agents, from 8am-7pm ET (GMT-4) Monday-Friday. Open a ticket at support.techsmith.com or call 517.381.2300."
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Ed Covney

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Makes me wonder if Snagit is installed for 'all' users, where does Snagit store its output?
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Ricky

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I assume I installed it for all users, I usually do...

Anyways, I have submitted it to support...will report back...
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Joe Morgan

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Great question/ponder Ed,

I couldn't recall if it's even an option with SnagIt.

SnagIt 2018 installed into a SnagIt 12 folder so I decided this was a good time to correct that error.
Turns out, we don't have an option to install for "All Users". It just installs.
Heres a screen shot of the available options during installation.

Regards,Joe

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Bob Lewis

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In File Explorer ( Win Key + E ) go to the location of your files, for Snagit it is usually Documents/Snagit.
Right click that folder, select Shared Folder Synchronization, Start Synchronizing.
Another small window will appear. 
Select the User account you created or Create New User.
All files in that folder will be accessible to the new user account.

(Edited)
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Bob Lewis

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You could do that with the Documents folder which will give you access to everything in that folder though it may take longer, though I have never timed it. 
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Ed Covney

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Good catch Bob. Somewhere along the way, I re-directed my output to "desktop" and there it shall always be, until I change it again.

Ricky's problem then is getting permissions to look and copy from the original user name. I think I've done that before with/at the admin command prompt with a batch file, i.e.:
md c:\data
cd c:\data
xcopy c:\ users\oldname\*.* /s
anything not hidden should be copied.
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Ricky

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The problem I am having is not getting access to the old folders. There are no permissions issues that I am aware of. I have access and can copy the old user files anywhere I want. The problem is getting Snagit for the new user to "see" them and for the files to become part of the new user's library. I have even tried copying the old files to the new DocStore directory which is where the new version of snagit keeps it pictures. The files are in the directory but not in the library of the editor.

Also I cannot login as the old user. That user account is corrupt, although all the files are available from that account...
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Ed Covney

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Can you open the old library files in another app?  Picasa?  Windows photo viewer?
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Ricky

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Yes, well if those applications can view ".SNAG" files. I can open the old files with the snagit editor. No problem. However, I have several thousand of them and I want them to all be part of the new library, organized by date, etc...
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Ed Covney

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Sorry. How about a hex editor like HxD (freebie)?
From File Explorer, if you dbl-click on an old snag file, what happens?
(Edited)
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Ricky

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It opens with the snagit editor
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Bob Lewis

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Another Admin User should be able to delete the original user and have Windows Not delete the files of that user. ( "Should" of course does not always comply.)
It is also possible to restore Windows to an original State and Keep all Data files.
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Ricky

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Thanks to everybody for there help. The answer to my question from support is given here under 'manually restoring a database'

https://support.techsmith.com/hc/en-us/articles/203732148-Snagit-Windows-Manually-Restoring-a-Datast...