How do I disable cursor capture on version 4.1.7???

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  • Updated 1 year ago
I can't figure out where to disable the cursor capture.  Why is this new version so hard to understand? Why the higher learning curve? It would be nice if things were improved without users having to ask for help on how to use the programs.
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Tony Coty

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Posted 2 years ago

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Jack Fruh, Champion

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Hi Tony, what method are you using to capture the cursor?

Snagit 4 has a nice menubar capture screen:



I wonder if, since you mentioned you've used a past version of Snagit, that you've been using a keyboard shortcut and missed this.

Snagit 4 also has a "One Click tab" 

One of the two of these (or both) is always displayed in Snagit 4
You can choose which one (or both) by going to snagit preferences->General tab.

I hope this helps!
- Jack
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Tony Coty

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Jack, I recently lost computer due to terrible computer repair service, and am on my new computer trying to reinstall all my programs. I just upgraded to Snagit 4.1.7, and am not setting up any cursor capture, it just happens. 

The graphic you show, I've seen before and told the person as I will tell you, I don't see that option on my Snagit. If its there, I need to know how to get to it.The new version is confusing to me as I've been using version 3 and am unfamiliar with this version.

I wish Snagit would not make so many dramatic changes which cause so many of us users to ask how to do things.  If I had my way, I'd rather have my Snagit version 8 that I used when I was on windows. I skated through it like a pro, but now, I'm like a person using a walker through this program.Very disappointed at being unsure how to make changes and confused by people posting graphics to which there are no instructions as to how to get to it.
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Tony Coty

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Jack,  how did you change the background of your Snagit to black?? I used to have black, but not its ugly blue and I have no clue how to change it.
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Jack Fruh, Champion

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Hi Tony,  Change the snagit theme in Snagit preferences.
(snag it menu on the top left->preferences)

This changes the color of the editor:


The color of the "One Click Tab" is always dark grey:


The color of my desktop, which you see behind this in the screnshot above is also gray, which is set in mac system preferences. 

And finally the color of the "Capture Window" is determined by your mac system preferences, as it is a menubar icon, it adopts the color of your menubar (which is either light or dark)
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Jack Fruh, Champion

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If you do not see the menubar "S" icon, that's set in snagit preferences:
(Snagit menu->preferences)
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Jack Fruh, Champion

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If you are still seeing the cursor, we need to determine if snagit is capturing the actual cursor, or if the cursor is "burned in" to the image snagit is capturing.

Capture a screenshot that shows your cursor
then in snagit, use the Move tool (you can find this on the tools menu if it's not in your toolbar)
Click on the cursor - if it "selects" like it does here, then snag it is still capturing it, and we need to figure out how you are doing your capture.


If you are not able to "select" the cursor, then it is "Burned in" to the image and my first guess would be to check to see if you have changed the default mac cursor size in your mac's preferences.
(Edited)
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Tony Coty

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Jack, thanks for your help, but now I'm totally confused.Have no clue what "burned" to the image. 

Sorry! I'm more of a visual student, hard for to comprehend some theory explanations...its a learning disability. I'll have to figure it out somehow alone.  Thanks again!
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Tony Coty

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Jack, your graphic for changing the menu bar color looks great, but I don't see that option in my preferences under "General" tab.  
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Tony Coty

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Jack, I was able to change the color of the background to dark, thank you so much!!!  Whew!
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Jack Fruh, Champion

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Normally, when snagit captures your screen with the cursor it captures two distinct images:
One image of your screen minus the cursor
- and -
An image of your cursor which it overlays on the first image.

When this happens, you can use the "move" tool to click the cursor in snag it and move it (or remove it completely).

If you're unable to use the move tool to move the cursor, it means the cursor is "burned in" to the background image.

If it's burned into the background image, then it's coming from your mac that way, and a likely cause would be you've enlarged your cursor size in the accessibility control panel. 
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Jack Fruh, Champion

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Also preferences for the menubar color are a MacOS/OSX setting, not a snagit setting.
You'll find them on the general tab of your mac's settings, not snagits.
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CDunn26532

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It seems like there is a bug here. Using SnagIt 4.1.7 (78114) on MacBook Pro running OS 10.12.6. 

I have the cursor showing up in all captures regardless of the Capture Cursor setting on or off. I've toggled it on and off and the cursor shows up regardless. I've been using several profiles in use for quite a while that all have cursor capture off. I've tried toggling the default all-in-one profile capture cursor option on and off. No matter the setting, it is always present in captures. 

I checked another cursor capture option in the One Click tab. On or off, i the cursor remains in the captures. 

This is relatively new. The cursor was not capturing in my saved profiles up until recently.
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JMichaelTX

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I have the cursor showing up in all captures regardless of the Capture Cursor setting on or off. I've toggled it on and off and the cursor shows up regardless.
I am seeing the same exact behavior in a clean install of SnagIT 2018 2018.0.2 (90418) on macOS 10.12.6.

In an attempt to fix this issue I did the following:
  1. Removed Snagit 4 AND SnagIT 2018 using AppDelete (this deletes every file associated with the target app)
  2. Restart my Mac
  3. Install SnagIT 2018
I had this same bug with SnagIT 4.

I have check ALL of the places where it provides an option to capture, or not, the cursor, as shown in the above post.

I have made sure the "capture cursor" option/switch is OFF in ALL cases.

Regardless, SnagIT 2018 always captures my cursor.

This issue was originally reported in Oct 2017.  Can a high-level tech support person please look at this issue ASAP.  Please feel free to call or email me if you need more details, or would like to inspect my Mac.

Thanks.
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Jack Fruh, Champion

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Hi, you'll want to open a ticket with techsmith if you want their tech support to respond, this is the community forum,  staffed by volunteers.

I had your issue once a while back and it was due to the cursor size not being standard in mac os.

If you've tried everything else, you might look at mac system preferences->Accessibility->Cursor size and confirm it's set to 'normal' 
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JMichaelTX

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If you've tried everything else, you might look at mac system preferences->Accessibility->Cursor size and confirm it's set to 'normal' 
@JackFruh:  Bingo!  You nailed it!  Problem Solved❗️    
(Edited)
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JMichaelTX

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After my clean reinstall of SnagIT 2018, I did some searching and found this file:
~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/Snagit 2018/CaptureProfiles/CurrentCaptureProfileArchive

In part, it has this XML:

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}
  <dict>
      <key>$class</key>
      <dict>
        <key>CF$UID</key>
        <integer>17</integer>
      </dict>
      <key>captureCursor</key>
      <dict>
        <key>CF$UID</key>
        <integer>9</integer>
      </dict> 
Can you tell me if the setting for the captureCursor key are the correct setting to NOT capture the cursor?  If not, what should it be?
(Edited)
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Jack Fruh, Champion

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When you say clean reinstall, how was that performed?

You may already know this, but mac apps in the applications folder aren't fully reinstalled by deleting and re-downloading the app. Most mac apps keep preference and configuration files in many places outside the application folder.  When trying to solve an issue with a mac app, it can often be helpful to delete the config files (often with the help of the app's developer).
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JMichaelTX

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@JackFruh:
When you say clean reinstall, how was that performed?
I detailed this in my above post, but for your, and everyone's benefit, here is how to do a clean reinstall:

In an attempt to fix this issue I did the following (aka, Clean Reinstall)
  1. Removed Snagit 4 AND SnagIT 2018 using AppDelete (this deletes every file associated with the target app)
  2. Restart my Mac
  3. Install SnagIT 2018
The key is using an app uninstaller like AppDelete, which ensures that ALL files everywhere that are associated with the app are also deleted.

When trying to solve an issue with a mac app, it can often be helpful to delete the config files
This is exactly what AppDelete does.

Any ideas on why the cursor is being captured on my Mac?
(Edited)