How do I get SnagIt to recognize scanner

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  • Updated 3 months ago
I'm using SnagIt 2019 on Windows 10 Version 1809 (Build 17763.316) and when I select the 'Scanner/camera' from the Image>Selection>Advanced drop down and then select settings I get the message that no devices are available even though there is a Epson Expression XP430 connected to the device via the network. What do I need to do to rectify this? Does the scanner need to be directly connected to the PC? See video.

https://drive.google.com/open?id=1Igq-GcH4lDSuPPMLdMOJ9TssVSdYl9FU
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davidlambert

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  • perplexed

Posted 3 months ago

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Dubie

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Same thing for me on Epson ET 6250.

It won't work because of a 32bit/64bit thing.

https://support.techsmith.com/hc/en-us/articles/360001096772-Snagit-Windows-Unable-to-Capture-from-S...



Dubie
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davidlambert

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It so happens that I have SnagIt 13 installed on one of my devices and it works as expected. Thanks.
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Ed Covney

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David - if its on the network, and turned on, what's its IP address? (Sign into your modem/router's admin) and see if it has an assigned address. My modem lists IP addresses under [Modem Status]. [Device Table]. Chances are the printer has an IP but not the scanner.
(Edited)
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davidlambert

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The scanner is connected wirelessly to the router and it does have an assigned IP address from the router (DHCP) and all three PCs are connected via ethernet to the same router. Other devices are connected wirelessly.
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Ed Covney

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I'm pretty sure that without a separate IP address, you won't be able to scan from your PC. Is a long USB cord out of the question?  You should call  Epson to be sure.
https://epson.com/contact-us
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davidlambert

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The scanner does not have it's own separate IP. It turns out that the problem is that SnagIt 2018/2019 are 64 bit and the drivers for the scanner are 32 bit. Using SnagIt 2013 that is installed on one of my other devices produces the expected result.