I have been unable to open my Morae recording file. Which player or software can help me open a .rdg file. I did download remote desktop collection manager but it gives me the error stating 'data at the root level is invalid'.
You should be able to open your rdg file in Morae Manager. Launch Manager and create a new project. After you give the project a name, you will be prompted to select one or more recordings to import into the project.
If Manager is unable to successfully import your rdg file, contact our tech support. Occasionally an rdg file will be corrupted. If that happens, tech support can usually help you recover your recording.