How do you re-upload .SNAG files in date they were created into the SNAGIT library?

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Hi, I had an issue with my Windows laptop (Windows 10) and had to have a new profile created for it. I consequently lost all my library of snag it files. Fortunatley my IT dept saved the old profile and has managed to find the .SNAG files in the datastore folder.

Is there a way t o mass upload them back into the library into the dates they were originally created?

If i double click them, it opens today with the file name as the reference not the date and time. Hope that makes sense?

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Posted 4 years ago

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Photo of Joe Morgan

Joe Morgan

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I would be careful and contact Tech Support before you change anything else.

I know that when you transfer files Windows tends to change the date and I'm not sure how to get around that myself. Maybe someone else knows but I would opt for support if I were you.

This is a Free Service. Submit a ticket at,

Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Thanks Joe, much appreciated.
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Manny Carvalho, Champion

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When you lose you datastore files you can get them back "into" Snagit by importing the lot.  You do this under the Editor Options> Advanced > Restore.  Just restore the batch of files of have to the database.  There will be an issue with date and time because typically a new date/time is set for when you restore rather than the original capture date/time but at least they are back in the datastore.  I know of no way around this.

This should work in your situation but normally such restoration overwrites the old datastore so you have to be careful also not to lose anything currently there.

Opening the captures individually will also work but is certainly a more laborious way of doing it.