How does one capture the stuff on the screen??

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I was trying to capture what the photo downloader from Adobe looked like and when I used Snagit, snagit would not capture the image thumbnails. I ended up using Apple's screenshot capabilities. Really? snagit can't do that. FWIW, Jing couldn't do any better.


Please tell me there's a way to do this.
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Gary Coyne

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Posted 2 months ago

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Gary Coyne

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Whoo. OK, here's an interesting update. I cannot get a screenshot in either Snagit, Snapz Pro, or even Apple's internal screenshot capture capability. In all of them I get what you see above. Not a clue as to what's going on here. 

Anyone know?

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Gary Coyne

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OK, I got the screenshot but this was weird: I took a 2 second movie of it and then took a screenshot of the movie. 

For reasons I do not understand, I could not get the screenshot without first making PD "active." But when taking a video, one has to click onto the region where you are filming to get that section of the screen active. This let me get the thumbnails showing.

There has got to be a better way to do this.

Anyone?
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Joe Morgan

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I'm a Windows user so I can't test this.But I have a theory/guess.

If you need PD's thumbnail area to be active to capture the thumbnails. It's seems like if you trigger the capture with a keyboard shortcut. The area should retain focus.

Or you use keyboard shortcuts and this is all for nothing. {:> )

That's all I got.

Regards,Joe
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Gary Coyne

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Joe, thanks for the thought, obviously brilliant minds think alike because I tried to do this three different ways with Snagit: (1) from the screen-edge widget that pops out from the side, (2) from the key combination, (3) and with using Jing which also comes out from a single key combination.

FWIW, I've been using Snapz for some 25 years and I've never seen anything like this before. I already have the question about this to Adobe as to why this would/could happen, nothing yet.
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Joe Morgan

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Interesting, you could try a time delay capture. Say 2 or 3 seconds. Highlight PD during the countdown.
It might be an Adobe security thing?
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Gary Coyne

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Hi Joe,

Well I did try to use the delay capture itself but that didn't work but in a fashion that is what I had done. When you record a video with Snagit, you need to click on the screen so it is the focus application. Once I did that the thumbnails showed up and I stopped the recording. Then I took a screenshot of the video.

I really really really do not think that this is an Adobe Security thing because it would make no sense for it to be so. I just think it's a quirk of how the thumbnails are generated and how things coordinate with what's taking place on the screen.
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Joe Morgan

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Okay, it's a MAC issue, or a graphics card update, or a SnagIt for MAC issue.Or a Bridge issue?

Something along that line. I don't use Bridge to Download images to the computer. So I familiarized myself with the feature.

SnagIt for Windows captures the thumbnails without issue.Hot keys, One Click, "I use keyboard shortcuts" But no problems on my end. Everything I tried worked.

I'd contact support.It's free and they might have this worked out before this time next weekend.
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SactoBob

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I run into this with thumbnails occasionally. I have about ten different screenshot apps but use Snagit about 98%. I have a copy of Snapz Pro X which was my previous 98% app and it has been able to shoot thumbnails. It's not working since updating to Mojave but the small company (Ambrosia) has been good about doing updates within a few weeks of macOS major upgrades. 
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Gary Coyne

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OK Joe, I can accept that. Different OSs tend to screw up every once in a while while the other OS doesn't seem fazed. Although this is the first issue I've seen like this and like I said, I've been doing things like this for over 25 years.

And SactoBob, Ambrosia had been in a coma for years now. They haven't had an update in years and have not responded to emails during the same time. Their applications are on life support. And I say this with a heavy heart.
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SactoBob

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My impression is that the company proper shut down in 2013 but...  Bernard has done several updates for Snapz since -- the last being 2.6.1 for Sierra about two years ago. That worked until I updated to Mojave. Most of the old website gives one 404 can't find messages but the page specific to Snapz still is operational at https://www.ambrosiasw.com/utilities/snapzprox/.
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pjonesCET

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To do Full screen snapshot, do the following:

  1. Go to SnagIt  item at Finder menu and open Editor.
  2. Press shift control.
  3. The screen you looking at  will show the SnagIt Orange Floating menu.
  4. Now type the letter "F".

Caution: depending on size of you monitor and resolution. The images could be in the Megabytes or Gigabytes in size.

https://1drv.ms/u/s!Aqf4N7WcqPzOkQla6jPr635KZyNJ

Click link above it's PNG file

(Edited)
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Gary Coyne

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Hi PJones,

If you read my message, I had done both selected AND full screen screenshots as part of my attempt to do this by Snagit, Snapz, and Apple's key command. None of them could capture the thumbnails within PhotoDownloader. This is the ONLY application where I've seen occur. I've contacted a bunch of other Adobe users and they are discovering the same thing. There's something strange about the way that PhotoDownloader collects and displays it's thumbnails that is uniquely different.

But thanks for the suggestion.
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Luke Griffioen, Employee

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Hi,

My best guess is that Adobe's app has some sort of digital rights management on those thumbnails (beats me why). You can see a similar thing if you rent a movie in iTunes and try to capture it. There it makes sense though.
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Joe Morgan

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I thought the same thing initially. Because I don't use that feature.I don't use Bridge for much.After Effects stores animated thumbnails of special effects, text animations,etc. there. So I look at those occasionally.

Photo Downloader is for capturing images,video, media, from wherever it is stored. SD card, HD, etc.

Plus, SnagIt for Windows captures the thumbnails without a problem.  I posted a screen shot above over the weekend.
(Edited)
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Gary Coyne

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Yes, it does seem to be the way that the Mac buffers the information as opposed to the PC. But this is the ONLY application that I've come across that has this issue.
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Gary Coyne

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Luke, digital rights for your own thumbnails? I guess it could happen.

My guess is that there is some sort of digital bypass buffer system that is getting the primary image (the PhotoDownloader package but not the content (the second buffer). 
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wahidovic

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here's an intriguing refresh. I can't get a screen capture in either Snagit, Snapz Pro, or even Apple's inner screen capture catch capacity
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SactoBob

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Wahidovic: It would be real helpful if you include information about which macOS version, which Snagit version, etc... and which type of capture you are not accomplishing. And how you are going about your capture. (Example: If you are using key combinations, another app might have "stolen" the combination you are using. But there are many possibilities!)
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wahidovic

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sacto bob where i can find the version of macOs and snagit version 


_____________________
https://inro.in/hola-vpn/ , https://inro.in/private-internet-access/ , https://inro.in/tunnelbear/
(Edited)
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SactoBob

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For macOS. make sure you are in Finder (see upper left next to the Apple icon) and choose About in the Finder menu. Resulting dialog box tells you the version. This works for all versions of Mac all the way back to 1985.

For any other app, including Snagit, choose the menu next to the Apple icon, which will always be the name of the app that is currently active, and, yep, choose About to generate a dialog box with the version information.
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Gary Coyne

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Hi SactoBob,

Fair comment & request: I am using a 5K iMac with OS X.13.6. Photo Downloader is v. 8 with from Adobe Bridge 2019 (v. 204). I've tried using Apple's Command-4, Jing v 2.8.1, I've used Snagit both 2018 and the most recent version of 2019. My version of Snapz is 2.6.0 (22113). Every one failed capturing the thumbnails.

However, after placing this issue on an Adobe forum, anyone who was on a Mac showed the same problem so it is not specifically tied to any OS or version number of the screen grab software.

This problem seems to be very unique to the Application PhotoDownloader as I've never seen anything like it.

Thanks though,

Gary
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Robert R., Online Community Admin

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Hi Gary;

The behavior you're mentioning sounds very similar to what happens when trying to capture HDCP / Copyright-protected content. Since it is happening with Adobe Bridge and is not specific to any one capturing application, my thought is that there is some level of DRM/HDCP protection on those images / thumbnails, preventing capturing or reproduction. If others on the forums are running into the same issue, it further cements the idea that Bridge has some protection in place to prevent said capturing. Perhaps a perusal through Bridge's ToS/EULA, or discussion with Adobe on their forums might clear things up a bit?

-Robert
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Joe Morgan

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It's actually your content that the thumbnails are related to. In the Windows version, you can capture the thumbnails without issue.
It's a Downloader for files from your devices/memory cards.
I commented on this close to the top of this thread, so it got lost along the way.Which is understandable. I rarely look back that far.
here is that image


Here is that feature in Bridge. I don't use it, so my level of expertise is in the toilet on this one.But I don't see why this would need to connect to the internet.Perhaps for Cloud storage?


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Robert R., Online Community Admin

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Thanks for the refresh Joe.

Something to note is that HDCP / Copyright protection on Mac is far, far more stringent than it is on Windows which could explain why it is that the Windows version of Bridge can have screenshots taken of it.

-Robert
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SactoBob

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Wish I could help but... I have no experience with Adobe Bridge and didn't know until just now that there is an app named Photo Downloader. Hopefully, someone here does use that app.