HOW I CAN DELETE STEPS (LABEL NUMBERS)?

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I used the snagit for printscreens and viedos. I used the tool with step and I saved a file in my PC. I opened this file and I wanted to change the steps - I wanted to move or delete the steps. But it is not possible? I can only do new steps but I can not change all of these saved steps. 
Plese, give me a possibility, how I can change the steps.

By this problem above, I wanted to record the problem with steps with snagit - but I find out - that it is not posibble in the moment, when I used the snagit editor. Also when I use Snagit Editor - I can not use recording with snagit or other way - when I recording something with Snagit - I can not printscreening with Snagit in the same time/in parallel? That is very sad.... Is there some possibility how I could to do these 2 things in the same time? 

Thank you very much and have a nice day!
Ing. Jiri Samuel
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Jiri Samuel

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Posted 5 years ago

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Joe Morgan

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You can record the editor with the video recorder, or take a screen shot. You cannot Record the editor and capture a screen shot at the same time. The recorder has full control when it is running. 

What you need to do first is change the setting " Hide SnagIt Before Capturing" to accomplish this,
See Image Below, Click to Enlarge.

As far as the steps problem go's. That may be related to a bug that has a similar effect on the "Edge Feature". That particular bug prevents editing the edge effects after rebooting the computer. But I suggest you contact Tech support to alert them of the issue.

This is a free service

 https://support.techsmith.com/anonymous_requests/new

  Or you could Give the Tech Support Team a call at 888.750.0686 (or +1.517.381.2300 ext. 771 internationally)--they are available from 8 am - 7 pm EST.

If you could post back with any feed back on what you have learned it would be appreciated.  {:> )


Regards, Joe


(Edited)
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Rick Stone

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What you need to do if you want your steps to be editable later is to ensure you save the file first as a snag file. Sounds like you just saved as a PNG, JPG, or other. When you do that the steps are flattened into the image and no longer editable.

By saving as a snag, you leave them intact.

Cheers... Rick :)
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Rick Stone

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Hello again

Well, as luck would have it, I have a meeting at a coffee shop this afternoon. So I decided to shut down completely and restart fresh when I arrived.

Here is my result.

Upon restarting the computer, I performed a screen capture to get the editor open. And once it was open, down in the bottom I clicked my recent capture where I had saved a test with the step numbers as a snag file. And upon clicking that, indeed I'm still able to delete or rearrange the steps.

I'm presently using SnagIt version 12.2.2 so maybe an update changed the behavior? I'm really not sure. Personally I never save as snag format because everything I do is transient. Once I capture, modify and save I have never had a need to return and make more edits. So I had to specifically test what I understood just to be certain.

Perhaps a standard YMMV disclaimer is in order? ;)

Cheers... Rick :)
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It takes a reboot with edges effects. When you save them to SnagIt they become unchangeable. It's a know bug that TechSmith is aware of.https://feedback.techsmith.com/techsmith/topics/remove-edge-effect-in-snag-file

 But I did not have that problem with Steps. I got what I was doing completed and just tried it myself. I was assuming it was related, and we all know what that leads to.
Regards, Joe
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Rick Stone

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Ahhh, I can see where that would be an issue with edges, because you are actually altering the image itself. I also note that if you have applied an edge effect in the editor, then simply click to open a different capture in the editor and you then return to the first image, it's a similar thing. You cannot simply choose another edge effect to replace the one you had. It will certainly apply the new effect, but the old one is still there.

Makes perfect sense to me and I'm not sure I'd classify it as a bug, but I'm pretty forgiving with stuff like that. ;)
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Joe Morgan

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When you save a PSD file for Photoshop. You can undo whatever you want, whenever you want.
 You can undo edges before saving. After that, the SnagIt file does not retain that Information. So I have to disagree with you on this one. But don't take my work for it. see Image Below. I gave you the link to this. Maybe you will believe TechSmith.

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Rick Stone

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LOL, Joe I'm not trying to pick a fight. I just simply stated that it makes logical sense to me the way it works.

Heck, if TechSmith officially says it's a bug, who am I to disagree?
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I wanted to see what y'all were talking about and I can confirm that edge bug but the pointers can be changed in the SNAG file.  I've made two dumb videos on it.  I haven't tried a reboot but I can't imagine that should behave different but I'll give it a go and if it does I'll say something.

Regarding comparisons to Photoshop or other imaging editing programs.  Snagit is a simple screen capture program.  That's what it's good at.  It never will be in the same league with even Elements and really such comparison are a bit unfair.  Actually, although it can stand improvements [particularly v12] it needs to stay in the niche it really lives in - screen capture with a little editing features. It shines in that and has for a long time. That's what I really like about it and hopefuly TS will never try to compete in that part of the marketplace.

Here are my dumb videos - mistakes and all.


http://screencast.com/t/3dsukoT4cz  creating the capture
http://screencast.com/t/uIvLDTnD    editing the capture
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Hi Manny

I couldn't agree with you more about the comparison with PS and it being a bit unfair.

I guess the way I see it is this. In PS, everything is layers. Unless you specifically choose to edit the background layer, the foundation, everything is some sort of a layer that modifies the image in some way by adjusting things.

And in SnagIt, that base "layer" is what we are actually making edits to when we apply an edge effect.

Like you, I would seriously hope that TS would never really try to compete with PS. Sure, if SnagIt had a couple of features that PS offers, I'd never have a need to use PS.

For me, PS is like firing up a factory floor while SnagIt is like having access to a really cool compound miter saw.

Happy Friday, gents! Rick :)
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Manny Carvalho, Champion

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I rebooted and the behavior didn't change but I did find two interesting things.

1.  The bug about the edge effects was still there in the previous version and probably has been there for a long while.  This points to a serious need for a real beta testing program.

2.  More interestingly, apparently if you close Snagit but leave the editor running and then open up another version of Snagit, the running editor stays useable.  For example, closing V12 but leaving the editor open allows it, the V12 editor, to be used when you open V11.  The opposite is true as well.  Odd behavior but I guess this could be an interesting mish mash of features.  I'm not advocating this way of operating because I don't know what errors might crop up but it's interesting.
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I responded to this thread before I tested my response. This is not something I normally do, unless I am pretty sure about my response first. Multi tasking is a myth, you can only truly concentrate on one thing at a time. I should have stopped and gave the issue my full attention.   
I corrected myself way up in this thread. Right after I ran my own tests.  But previous posts tend to get missed far to often.That's how things get to this point.

 Sorry you invested time in this Manny. But I did backtrack on this.

Rick,    Really?  
      
Absolutely, comparing SnagIt to Photoshop "Is Unfair". I was actually doing it with you in mind. It was a knee jerk reaction to a thread you posted just recently. It became clear to me that you can't possibly know much about Photoshop.

Yet in this thread you talk about Photoshop as if you not only see, but also understand the bigger picture.
  So therefor, I was being unfair.

SO How???  Can you also say that SnagIt nearly rivials Photoshop? You did this just last week. {:>(
See Image Below.

 I know your feedback here has helped a lot of people. It's helped me as well {:> ) That's what I was actually attempting to do for you. I was using a veiled approach in hopes to be tactful about it. Obviously, it didn't land well.

 I don't know if you are trying to become a champion in this forum or what. I could never be one, that seems to entail not expressing your frustration or dissatisfaction with TechSmith products.    

 So in my opinion. You have a Zeal to Praise all things TechSmith. Accompanied with a bias opinion that  colors your responses.  This approch doesn't help resolve anyones software problems either. 
https://feedback.techsmith.com/techsmith/topics/snagit-12-editor-still-not-standard

(Edited)
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Rick Stone

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LOL, I know that PhotoShop is pretty popular and it's quite an awesome tool when used in the right hands. LIke many users of software, I probably struggle to only use 3% of the features it offers. So when I said it nearly rivals PhotoShop, I was speaking from my own little view of the world as seen from my personal little raft in the vast ocean. And to top that off, when I mentioned that, I was only thinking about what one can accomplish with manipulating an image. Blurring parts. Removing backgrounds. Adding transparency. Stuff like that. I guess I should always accompany that with a disclaimer, eh? ;)

I've never posted anything that remotely claimed I'm an expert PhotoShop user. Personally I tend to struggle with it more than actually be productive. Opening it up used to be what I might imagine it would be like to step onto the control deck of the Millennium Falcon! Things that seem so drop dead simple to achieve in SnagIt often require looking for and watching two or three YouTube videos in order to finally achieve my goal. ;)

Do I like TechSmith and their products? Absolutely!
Do I think they listen to their users? Again, absolutely! If they didn't, we wouldn't have seen the changes made to that gawd awful color scheme when SnagIt 12 was foisted upon us. And on that note (WRT listening to users) I'm comparing them to Adobe. I'm an Adobe advocate/minion/champion/whatever you choose to label it. I earn my living mostly by facilitating classes on two or three of Adobe's 100+ stable of products. Unless you offer support for a product it's not going to be likely they will pay much attention to you.
Am I trying to be a champion for TechSmith? That is certainly not my goal. I just like to pitch in and help out where and If I can. I have lots of fun with their products and I always like to learn. And quite often I learn things by engaging. I've learned from you, and from Manny, and from Kayakman and Fred Grover and from many others. It's just fun to feel like part of a larger community of folks willing to share knowledge.

But note that I'm more than happy to complain when I personally feel a complaint is warranted. An example is SnagIt 12.

However, I do (and will likely continue) to speak out if I really feel folks are being unfair in the complaint. And in many cases that happens. For example, with Camtasia. Because it never started from the onset and was advertised to be a "video editor", in my view it's unfair to TechSmith to rag on it and compare it to Premiere Pro or Final Cut and say things like "this is so simple to do in these editors and I'm just aghast it can't do this". Note that I'm not saying YOU have said those things, but that I've seen them here in the forums..

Those are completely different tools used for different purposes. Same goes for SnagIt and PhotoShop or GIMP or whatever, no?

So I think it's truly a testament to a job pretty well done when you have reasonably inexpensive tools like SnagIt and Camtasia when folks prefer them over the more expensive tools.

Happy Friday... Rick :)
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I didn't waste my time because I didn't realize about the bug anyway.  It's all good!

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