How many times have you restarted camtasia 9 since you started using it?

  • 2
  • Question
  • Updated 3 years ago
So <sigh> - trying my best not to be angry, scream, yell etc. I know it's software - so Camtasia 9  no longer crashes right? Yeah well things just stop working, clips no longer have properties exposed in the panel sporadically. I need to restart. I have restarted 10 times on the same project that is 2 min long.
Photo of Michael

Michael

  • 52 Posts
  • 16 Reply Likes
  • want to cry

Posted 3 years ago

  • 2
Photo of Robert R.

Robert R., Online Community Admin

  • 1597 Posts
  • 497 Reply Likes
Hi Michael;

This is certainly not the expected behavior, have you spoken with our Technical Support team (open a ticket here) about your issues?

-Robert
Photo of Michael

Michael

  • 52 Posts
  • 16 Reply Likes
I will :-)
Photo of Oz du Soleil

Oz du Soleil

  • 165 Posts
  • 54 Reply Likes
So far, so good for me. I'm liking Camtasia 9 a lot.
Photo of dnashj33

dnashj33

  • 68 Posts
  • 13 Reply Likes
It's doing the same thing for me...more than once. Also having issues using the Noise Removal effect on audio tracks from project files that were converted from v8. The analyzing process hangs indefinitely, and when you try to restart the app the whole app locks up. Have to kill it in the Windows Task Manager
Photo of asmahan

asmahan

  • 1 Post
  • 0 Reply Likes
I had to restart it at least 5 times in the past 3 days.  This is very frustrating 
Photo of robert

robert

  • 3 Posts
  • 1 Reply Like
I had to restart 3 times in the first 15 minutes I started using my brand new purchase of Camtasia 9. I'm already concerned about what happens if I'm deep into a project.
Photo of Robert R.

Robert R., Online Community Admin

  • 1597 Posts
  • 497 Reply Likes
Official Response
Hi all!

As I mentioned in my reply to Michael, you will want to open a support ticket. As shown on our community homepage, if there are issues/bugs that we need to address, opening a support ticket will be the fastest way to addressing your issues. Please click here to open a support ticket.



Thank you!

-Robert