How to activate product

  • 1
  • Problem
  • Updated 2 years ago
Over the summer I had a copy of Camtasia 2 for Mac for work. I'm back for the winter and I had to redownload Camtasia.  It asked for a code, which I gave it.  I activated it and then registered, but every time I try to download a project to my local file, it asks me to plug in my activation code again.  This is a tedious extra task to do every time I want to export a project, and I would like some help on getting Camtasia to realize I've activated the product.
Photo of Laura Brisbois

Laura Brisbois

  • 10 Posts
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  • frustrated

Posted 2 years ago

  • 1
Photo of Jack Fruh

Jack Fruh, Champion

  • 539 Posts
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It's happened to me before as well, but I've never had to retype the number.

You may want to open an official support ticket so TechSmith can help.

https://support.techsmith.com/hc/en-us/requests/new