how to change the snagit product key

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  • Updated 4 weeks ago
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Hi,
I have entered the wrong product key to unlock snagit 2019.
How can I change it to the right license is assigned?
Thanks!
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Carsten

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Posted 4 weeks ago

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Rick Stone

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First, I'm surprised a wrong product key would work. But in this case I think you likely need to contact support.

https://support.techsmith.com/hc/en-us/requests/new

Cheers... Rick :)
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David Howell, Employee

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Snagit keeps track of your product key in this file on your local machine (and always checks there first for your key):

C:\ProgramData\TechSmith\Snagit 19\RegInfo.ini

You can delete that file and make Snagit ask for it again (probably the easiest).
Otherwise, you can manually edit that file and place your new key in it.

There is also a record of your product key at https://myaccount.techsmith.com/MyProducts/Software. You may want to make sure that it shows the correct one before doing that. Snagit will look for  your key online before asking you to manually enter it. 
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Carsten

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Thanks, removing the reginfo.ini did the trick!