How to Find the Cause of Crashes in Windows 10

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I have Win 10, and recently Camtasia Studio 8.6 kept crashing. In Win 10 you can go to  "event viewer" to find if any other program is causing a conflict.

In Windows 10 type "Event" in Cortana, then choose "View Event Logs" This brings up the event viewer control panel

Select the "Windows Logs" folder and then click on "Application"

Then select "Error"  till you find an error that relates to Camtasia Studio or Snagit, if the crash was recent it should be near the top

Look for a line that starts with "Faulting Module name". If a program or other event is causing Camtasia Studio or Snagit problems--it will state the program involved.

With this info you can inform the techsmith support team of the cause or attempt to resolve it yourself if you are tech savy.

This can also be done for Snagit and any other program

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regards

Jim
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jimbournesmith

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Posted 5 years ago

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Anthony1813

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Well, let's see...I just did this and found this...is this the info needed. My Camtasia crashed four or five times yesterday...here is the info by your process. What does it tell us?

Faulting application name: CamtasiaStudio.exe, version: 8.6.0.2054, time stamp: 0x55d3d620
Faulting module name: mc_demux_mp4_ds.ax, version: 9.11.13.4984, time stamp: 0x55149391
Exception code: 0xc0000005
Fault offset: 0x00053f68
Faulting process id: 0x3124
Faulting application start time: 0x01d0f6465aa642ba
Faulting application path: C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaStudio.exe
Faulting module path: C:\Program Files (x86)\TechSmith\Camtasia Studio 8\mc_demux_mp4_ds.ax
Report Id: fa7be1b8-8fca-45cb-9f4e-7ee4c79a3b05
Faulting package full name:
Faulting package-relative application ID:
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Richard Campbell, Champion

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For Issues like these, you need to contact techsmith suppport
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jimbournesmith

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Yes as Richard Said, Techsmith support should be the first port of call.

It may turn out that some problems are Win 10 issues. This might be due too a faulty Win 10 installation--some may find they are having similar problems with other programs. Win 10 is normally installed on top of your previous Windows version--it is not a clean install. You can do a clean install--but you would lose your apps and files. I am afraid it is sometimes down to luck as to how great your Win 10 install is. But most installs seem to go smoothly I have heard.

The new Win 10 forums are brilliant. They are recommend by Microsoft.
http://www.tenforums.com

If you are having Win 10 problems you or Techsmith can't resolve--I would suggest trying the SFC/Scannow Windows tool to help repair possible corrupt files--check out the links here:.
http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html

I would recommend installing Win 10 on a USB flash drive ASAP for a backup.
http://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.html

Check this link to how to repair a WIn 10 install without losing anything. This is not a Refresh or Reset. This is called an "In-place Upgrade"
http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html.

Sometimes a clean install is the last resort.
http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

regards
(Edited)

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