How to get audio when recording skype screenshare

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  • Updated 3 years ago
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I recorded a skype screenshare and the audio from the
other person is extremely faint.  I increased the audio but
then my voice was unbearably loud

I selected "record system audio". 

Is the problem with the fact that I had "speakers = my headset"
instead of the computer speakers?

I will appreciate knowing how to solve this issue

thank you
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RepStrategist

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  • frustrated

Posted 3 years ago

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3 years ago
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Paul Irvine

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Audio: On

Your voice should be coming from the "mic" selection, (top half of the list) and the other side of the call from the computer audio (bottom half of the list "Record System Audio"
3 years ago
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Karen

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OK????? and that means what ???

thanks
Karen
3 years ago
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Paul Irvine

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Did you use Camtasia recorder to record the call or other program?
(Edited)
3 years ago
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Karen

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used Camtasia...

when in the timeline, it was separated into two tracks

thank you
3 years ago
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Karen

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Is there a solution?  I frequently need to record
skype screen share meetings and, so far, the
audio - record system audio - is REALLY horrid
on the other side..

Do I need to use another program to get the
audio from the other speaker?

Thank you
3 years ago
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Paul Irvine

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That sounds really odd, I do Skype screenshare recordings all the time, never an issue.
What speed is your internet connection? Just wondering if the audio is getting mangled during the capture.

What is the sound like when you do a simple screen record while on a site like YouTube for example?

Cheers,
P.
3 years ago
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Karen

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Paul, when you record your screenshare, do you have
the audio going through your headset or through your
PC speakers?

if I use Total Recorder to record audio, it usually does a
good job of recording both sides of the conversation.

My audio is set to come through my headset and I
can hear the other speaker very clearly - though,
not on the Camtasia recording... it's mumbled and
faint.

thank you for your help, Paul
3 years ago
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ExpertNovice

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There is an easy and awesome solution in CS8. Iffy for CS9.

Select the audio track, or a range,

Select "Audio"

Enable "Enable Volume Leveling"

You can try the various levels but the default "Medium" has worked great.

Afterwards, you may want to increase the volume level, being careful not to clip.


Recording both System and Microphone during a Skype session is fruitless.  First, your voice is picked up in the System sound and much louder on the Microphone.  Second, the two sounds are not synched so, and after a very short time it becomes very annoying.


3 years ago
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Karen

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OK.record system sound ounly?

Thank you... I have used volume leveling - though
not for this situation... will try it out..

Karen
2016-10-19T20:16:33+00:00
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ExpertNovice

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Karen,

Hmmm, Better test.  This was the first time I recorded a skype conversation.  The microphone recording was on a second track and was deleted.  It was much louder (many ways to correct the level pre and post recording.)

On the track with my granddaughter her voice was higher than mine, as would be expected.  The leveling made it "perfect".

The recording was about ten minutes and the two tracks were not in synch after a few minutes. Seems as if both tracks were recorded with slightly different rates.

3 years ago
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Paul Irvine

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Sorry Karen, was chock full with appointments hence the delay.
The microphone is one input, the system audio a separate input.

The system sound input has no way to record you on the mic (unless you have "Listen to device..." enabled, which I doubt.

Ok so...to the problem.

Most odd.

What I would suggest is using screen recorder to capture only system audio and screen on say a YouTube video and see how the audio turns out.

If you can do that then report back, we can at least try and establish if the issue is maybe your Skype settings or something a bit more sinister with your computer settings (I'm assuming your on PC, please correct me if that's wrong)

Cheers,
P.
3 years ago
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RepStrategist

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Paul, thank you... I will do as you've requested...

Now, my employer and I had a skype meeting and
he shared his screen and used Camtasia to record.

he said that he recorded his mic and system audio

when I played back his recording, both his voice
and mine were clear and easy to hear.

He and I both have the same Plantronics Game Con
headset so I know that's not the issue.

I do have the skype set to pass the audio through
my headset and not speakers.  is that the culprit?

OK... I just recorded a youtube video with system
audio only (no mic) and the audio on Camtasia
recording was perfect.

thank you

Karen
3 years ago
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RepStrategist

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I just asked my employer and he has skype audio set to
go through his headset and not system speakers ;(
3 years ago
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Paul Irvine

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I know what the problem is...
Are you using a laptop or have an external webcam?

If so check Skype --> Call --> Audio Settings... and I bet you the mic is set for the laptop / webcam mic which will be causing the issue ;)

Check just now and let me know, I'm heading offline in about an hour ;)

P.
3 years ago
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RepStrategist

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Wish that was the issue... I'm on a PC and no
webcam.
3 years ago
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Karen

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OK... had another skype meeting/training
today and had to use my mp3 recorder to
record the audio and have joined the two
in an acceptable manner - couldn't use
it for anyone other than myself.. echo-y

Sure wish someone knew the reason or
proper setup.

thanks
2016-10-24T16:21:36+00:00
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Robert R., Online Community Admin

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Hi Karen;

If you play a YouTube video and set System Audio to record (and, as a test, turn off the Microphone recording, see image below) and record with Camtasia, once the file comes into the Studio how does it sound?

See:
 

Also, are you using a standalone microphone and speakers, or are you using a headset (recommended)?

-Robert
2016-11-02T06:38:21+00:00
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Juliet Bell

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Skype is known for its minor issues. Hence, I would recommend use of tools like on premise R-HUB web conferencing servers. It comes with free integrated PSTN audio conferencing and records both screen and voice. You may try the same.
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