how to start a ticket

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  • Updated 7 months ago
SnagIt working extremely slow.  Found Conversation with other users with the same slowness issue.  No resolution in conversation except someone asking if a ticket was created.  Can't seem to find a page where I can create a ticket with snagit.
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todd.helpingstine

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Posted 7 months ago

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Timbre4, Champion

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todd.helpingstine

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Thank you!!!
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Rick Grunwald

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Todd - what version are you using. In what way is Snagit slow? Also, if you open task manager and look at the Snagit entries ... is it consuming huge amounts of resources?

One thing you can do is to make sure all the temp files are cleaned out. The best used to be Piriform's Ccleaner (free works great) I use Wise Cleaner 365. If a program has too many  leftovers it can cause a slowdown. It may not be that but it is a good practice anyway

Good luck with it
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todd.helpingstine

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Once I click the capture button, it takes about 6 sec for the cross-hairs and stuff to populate. 
After that it takes about 10-15 sec for the cross-hairs to move after I have moved the mouse (each time I move the mouse). 
After I click the window to capture, it takes another 15 sec to populate the capture options bar.

SnagIt uses 210 MB of 16 GB RAM
Mem at 37%
CPU at 6%