How to stop new versions from auto-installing?

  • 1
  • Question
  • Updated 4 weeks ago
We have a license for Snagit 2018. For some reason Snagit 2019 keeps installing automatically and we do not want this (because we would need to pay for a new license). We performed the following tasks:

  • Unchecked "Automatically check for updates"
  • Unchecked "Send anonymous usage data"
  • Uninstalled 2018 and 2019
  • Re-installed 2018 only
Even after doing all of this Snagit 2019 is still getting installed on our computer without us noticing. How can we prevent 2019 and future versions from doing this?
Photo of Ryan Burns

Ryan Burns

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  • very, very frustrated!

Posted 4 weeks ago

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Photo of Joe Morgan

Joe Morgan

  • 5822 Posts
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That should have done it. How incredibly frustrating.

I would contact Support pronto.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe