How can I disable the SnagIt 12 Upgrade Notification Window?

  • 5
  • Problem
  • Updated 4 years ago
  • Acknowledged
I am currently using SnagIt 11.4.3, and for the most part, I like it.

However, I see this window constantly...



I don't capture video with SnagIt.  I don't need "a new way to capture".  I don't want a redesigned editor.  (I've always wondered if a redesign is an implicit admission that the previous design wasn't very good?)

I've turned off "Enable automated update checking" under the "Update Options" tab in SnagIt's Preferences, but that doesn't seem to have any effect.  I've also disabled "Show all tips" under Notifications.

I have no plans to upgrade to SnagIt 12.  This constant nag screen becomes quite irritating, and if I cannot make it stop bothering me, I may have to find another software tool for my screenshots.


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Norm Cooke

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Posted 5 years ago

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Pam, Camtasia QA, Software Test Specialist

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Official Response
Hi Norm,

I'm glad to hear Snagit 11 is working well for you. If you go to the Program Preferences window, you can disable automatic updates by unchecking the option on the Update Options tab (see below). Doing this will stop the notice from popping up. If you have any trouble getting this to work, please let us know.



I hope this helps,
Pam

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BKelly

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Pam, that doesn't work.  I've unchecked the setting as you've depicted in your screenshot, as the person who originally wrote the post did also.  Did you not see this in his post:

"I've turned off "Enable automated update checking" under the "Update Options" tab in SnagIt's Preferences"

This is what my settings look like:

--Bubba

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Norm Cooke

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Agreed, like I mentioned in the original post, I've already disabled the automatic update checks.  I still get the upgrade window constantly. 

Management: It's not like I don't know there's a SnagIt 12.  I just don't want it.  Pestering me will only harden my feelings against this upgrade, and future ones, too.
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Denny Meredith

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You know Norm, after tearing my hair out to get the upgrade registered (which I still haven't managed to do) I share your feelings. It's turned into such a hassle I wish now that I hadn't done it. Your right, version 11 was just fine. I wish to hell companies would work the bugs out before they unleash the stuff on dimwits like me. I can't believe I actually pay people to do this to me. Make sure the nag screen issue isn't built into version 12 because this is my last upgrade. I've had it with over priced bloatware that never seems to deliver on the hype.
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Norm Cooke

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Don't misunderstand, I'm not saying I'll never upgrade again.  I'm just saying that nagging messages are really annoying, and I've got things to do besides constantly close your upgrade notification window.

I've been using SnagIt since version 6.  In every case there has been some sort of major feature they've included to justify the major version jump, such as the library, all-in-one capture, etc.  Sometimes buying the upgrade was a bit of a leap, but I've never regretted being on the cutting edge of SnagIt before.  It's obvious that they tie major new features to a new version of SnagIt.

That said, the developers really surprised me with SnagIt 11.  They added a slew of new features, plug-ins, cloud, and mobile integration to version 11.4 that they could have left entirely to v12.  I was really surprised what they ended up giving us with version 11, and am quite pleased with it.  If anyone who had a hand in that reads this, thank you.  Class act.

If I had to put a finger on what scares me about SnagIt 12, it's the redesign.  Everything's being redesigned these days to be simpler, flatter, squarer, more opaque, uglier.  In essence, more like Windows 8 and Office 2013, both paradigms of (in my opinion) awful design.  Windows 8 is usable with modifications, but nothing on earth can save the disaster that is Office 2013.  It terrifies my eyeballs.
(Edited)
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Sanden Daughhetee

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Agreed, it's to the point of where I am uninstallng SnagIt and using the free screen capture available in Chrome and Firefox. At some point you say, "I'm sick of your nagging, I don't need your product that much."
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Pam, Camtasia QA, Software Test Specialist

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Hi Norm,

I apologize, I did totally miss that in your original post. It sounds like there might be an issue and the best way to help you would be to create a support ticket. Our support system resides at: http://support.techsmith.com You'll have to make a new account, but someone should respond within a business day.

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Norm Cooke

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I've gotten a reply back from Technical Support:
  1. Click Start and in the search area type 'regedit' and hit Enter to start the registry editor.
  2. Browse to:
    [HKEY_CURRENT_USER\Software\TechSmith\SnagIt\11]
    (When you click on the 11 folder there will be some keys in the right hand pane.)
  3. Next, right click in the blank white area in the right hand pane and choose New > DWORD 32 bit as shown here:
    http://screencast.com/t/c4vjgKFi
  4. Name the key 'NoAutoUpdateSupport' and set its value to 1.
  5. Restart Snagit and you shouldn't get prompted anymore.
I'm not at the office to try this out, but if it works I'll probably post the text of the .reg file.
(Edited)
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Norm Cooke

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In .reg file format it looks like this:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\TechSmith\SnagIt\11]
"NoAutoUpdateSupport"=dword:00000001
(Edited)
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FredtheWhale

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i suspected that i'd have to do something with regedit - thanks for the post.

soooo much better now ;- )

(Edited)
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lindsayleeds

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Thanks for the fix - this is driving me crazy as well.  I'm ready to switch to another product permanently just so I don't get the nag screen.
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Charley Cross

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It's absurd that the dialog box lacks a "don't ask me again" option, but thanks for posting this solution! I would never have figured out a registry hack on my own.
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ronna

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So, we have to edit the registry to stop the nagging?

Seriously?

Wow.
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Norm Cooke

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Indeed.
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Derrick Chiang

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/ shaking head sadly.
/ stares blankly at SnagIt team, wondering ... "Really guys? REALLY??"
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Mark

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To muck around with my registry I have to involved my remote IT team who are not keen to make these changes.  Is there no better solution?  Free upgrade for the hassle? :)
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Sandra

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It's definitely worth TechSmith having a look at their user stories when developing their upgrade nudges. I work for a large company which manages software purchases and licenses through a central repository and all of my colleagues use the same version of SnagIt.

This means I have absolutely no control over upgrades, and hacking the registry of our corporate laptops is frowned upon, at best. So the nudge becomes increasingly more annoying as there's nothing I can do about any of it.

Love the product, hate the nagging.
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Karen Mixon

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Perhaps Techsmith should fix the menu option so that it actually works instead of offering a registry fix..  The cumulative effect of this screen is so annoying, it generates unnecessary hostility toward your brand. Extremely bad marketing strategy.
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Mark

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Bumping up to show that I am still listen. You make great products TechSmith, this one just needs a little tweak.
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Nate, Employee

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Official Response
Hi Everyone.  If you are running into this problem, would you be able to submit a support ticket here? https://support.techsmith.com/anonymous_requests/new  We would like to work with you to see if we can identify the root cause of the issue.  Thank you!  
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Raymond Joyce

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I have opened a ticket and the recommend fix is to change the registry on each of the laptops in our global company.
This is not an option for us. Please come up with a better way to stop this annoying message from popping up through our work day.
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Nate, Employee

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Hi Raymond, I saw you submitted a ticket (thank you).  I replied a few moments ago requesting some more information that will help us look further into this.  Thanks!  
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Mark

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Thanks / done.
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Fred Grover, Champion

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Nate thanks for sharing that with us. I can say that I have not had the issue with the newest version to where I need to go into my registry and change anything yet. It works fine for me if I just uncheck the Automatic Updates Function Button with no problems for me so far knock on wood. Just wanted to share that with you.
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Ashutosh

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Can any one tell me the registries which i need to change for suppressing the "Tip of the day"
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Joe Morgan

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I'm not failure with " Tip of the day" but when using SnagIt  you can disable tips from within the SnagIt editor. See Image below, Click to enlarge.

Regards, Joe



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Ashutosh

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yes this works but need the registry so that i can implement it in package which i will be pushing for more users...
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Pam, Camtasia QA, Software Test Specialist

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Hi Ashutosh - I recommend you open a ticket with our support agents, who can provide the information you need to change the registry and do an easy enterprise install.
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Ashutosh

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Thanks For the Support , I have Resolved the Issue. :)
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Alex

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I dont understand why one has to go through all this hassel just to turn off an annoying popup.... I did exactly what it said > go to Regedit > folder 12 > 'NoAutoUpdateSupport' yet it keeps on popping up.  Any idea how to fix this? Thanks
(Edited)
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Bill Hearn

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This is a great post Norm. I really appreciate you going through the effort of posting the solution after you solved your problem. Just a side note, but I had this product installed for the longest time and never had the issue until I reinstalled my OS and SnagIt, so I suspect it's not an issue that exist for everyone. Fix works great. Cheers!
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Graham Rose

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I have to thank you for posting that fix - I have this installed on multiplemachines, and we have no intents on updating to 12 and this nag screen has been driving everyone insane. The registry edit was quick to run, and now we dont have to worry about the popup. For a paid, licensed application to nag like that is not cool. We have started to look elsewhere as a result.
(Edited)

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